Out of curiosity, why are you guys disputing your purchases at Maxfields? They have posted or you are ware that they only give store credit, and you ordered a watch.
So what is there to dispute? What did they do that was dishonest?
Firstly, it's not necessarily that they were dishonest that people are opening disputes. Opening a "dispute" with a credit card company is just one of the perks of using their credit card. It doesn't necessarily mean the merchant is bad, or dishonest (although it can). It's just a way to get your money back if there is a problem if the merchant is less than willing to work with you. Credit Cards even extend the OEM warranty for a year, and give you 90 days to return merchandise whereas the stores may give you considerably less time. It doesn't mean they are bad, or that you are bad for using these services. A very few number of transactions are actually disputed, so CC companies eat the cost from all the transaction fees they make. Example: in my 15 years + of being a loyal Amex cardmember, who has charged maybe $100,000 to my card, @ 2-3%, they have made 2-3000 off my purchases on that card alone. In that entire time, I only opened one dispute worth $17.00. It's a damn good return for them, and a good service for me.
Secondly, there are a few things Maxwell is doing wrong, both morally and arguably legally. (1) They have a MUCH better awareness of their stock and inventory than they let their customers know. Everyone answering phones, working the lines and registers, etc. (even the Watch personnel) say they have no idea what is back there, what they are getting in, etc. It is complete ********. The older blonde woman (whom I presume is the manager or owner) was very nice (the only nice one there) and told me exactly when my Milanese would come in after everyone else said they had no idea. They know. (2) Thusly, telling customers it may be X days, or Y weeks is misleading, and arguably either false advertising or a bait and hook. (3) You have statutory rights as a customer to receive a refund if the item was never delivered, or if there is a defect, or even just if you changed your mind within a reasonable amount of time, regardless of store policy. (3) On the ethical/moral side, it would be extremely easy for Maxfield's to just issue full refunds if the product was never delievered. To hold them to a store credit when they could easily just sell to someone else is ABSURD and bad business practices imo. That's the way you get 100 disputes opened against you, and Yelp reviews which sink your store to a low rating.
