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MB pro 13' (2019) Display artifacts

SergeySeregin said:
It was few times a week. Not every day. Yes, sometimes it works 1 or 2 or more days without any problem.
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That's what I thought.

Anyway, seems common issue: https://www.reddit.com/r/macbookpro...13_macbook_pro_screen_flickering_main_thread/

Again here:
https://discussions.apple.com/searc...ilterDiscussions&community=2729020&time=month

Or just browse thru pages and you see this problem mentioned many time: https://discussions.apple.com/community/notebooks/macbook_pro
Just like issues with 2019 model shut down unexpected with plenty battery left.
 
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I rather sit tight and wait until it will be confirmed what is causing it. I have no interest sending mine for being kicked around and abused trying to reproduce some screen glitch that happens in my machine like twice a month for split of a second at the time.
 
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0906742 said:
I rather sit tight and wait until it will be confirmed what is causing it. I have no interest sending mine for being kicked around and abused trying to reproduce some screen glitch that happens in my machine like twice a month for split of a second at the time.
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twice a month? i have it everyday, or at least every other day.
 
UnrealWhale said:
twice a month? i have it everyday, or at least every other day.
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This kind of flickering occurs on mine pretty much everyday as well, often multiple times in a short period of time. The most recent OS patch did not fix things. It seems the common pattern is for Apple to deny a problem exists with clueless fanatics supporting that notion until enough people shine light on the issue that Apple finally yields and admits there actually is a real problem. This has been demonstrated time and time again.
 
that is why this topic was created, to count people with this problem, im sure apple specialsts following a lot of sources like this , to collect information.
 
UnrealWhale said:
twice a month? i have it everyday, or at least every other day.
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Something like that, I can't remember exactly but I saw it last time last week or week before that. It lasted like a split of a second and went away. Not really bothering since I'm pretty sure it will be fixed in Catalina, if not before that.
 
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Yeah, I know they are a perfect company that rarely does any mistakes and they keep following their clients very closely to make sure they know if there are any problems to correct them immediately.

What I don't get is since they are like that, why the heck they keep still selling the machines with flickering screen or battery problems (the ones with 1.4 Pro that keep shutting down at varying battery charge levels when battery goes under 50%)? ;)

I mean since they know everything and know what is causing these problems, it would make sense to pull back the "faulty" machines from stock and repair them before selling them, but no, we still keep hearing all the time peoples receiving another new machine with the same problem... does not make any sense to me.

Also since they are so perfect, it does not make sense why this problem is also occurring in the latest 1.4GHz Pro, since yours is 4TB model which is "older generation" with completely different mainboard, assuming they know everything...? ;)​
 
Just went through an extended chat plus phone call with Apple support. From my discussion, Apple has no clue about this issue, even though it's quite common looking at all these threads. There needs to be of a push to Apple for them to address this issue, especially given that some people, especially those out of warranty, will be asked to pay hundreds of dollars to replace hardware that may not even be the issue. If it's a software issue, it should be acknowledged by Apple and addressed. If it's a hardware issue, there should be a recall given how widespread this issue is.
 
aeoo said:
Just went through an extended chat plus phone call with Apple support. From my discussion, Apple has no clue about this issue, even though it's quite common looking at all these threads. There needs to be of a push to Apple for them to address this issue, especially given that some people, especially those out of warranty, will be asked to pay hundreds of dollars to replace hardware that may not even be the issue. If it's a software issue, it should be acknowledged by Apple and addressed. If it's a hardware issue, there should be a recall given how widespread this issue is.
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i have spoken to multiple people that are pretty knowledgeable with this saying it is a software issue and to wait for the new OS update.
 
aeoo said:
Just went through an extended chat plus phone call with Apple support. From my discussion, Apple has no clue about this issue, even though it's quite common looking at all these threads. There needs to be of a push to Apple for them to address this issue, especially given that some people, especially those out of warranty, will be asked to pay hundreds of dollars to replace hardware that may not even be the issue. If it's a software issue, it should be acknowledged by Apple and addressed. If it's a hardware issue, there should be a recall given how widespread this issue is.
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Money money money .... it’s a honey in the rich mans world ... ;)
 
0906742 said:
I rather sit tight and wait until it will be confirmed what is causing it. I have no interest sending mine for being kicked around and abused trying to reproduce some screen glitch that happens in my machine like twice a month for split of a second at the time.
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Which is what happened to me last week. They had the laptop in for 8 days, starting testing on the morning of the 8th day, couldn't reproduce the fault so just reinstalled Mojave and gave it back to me.
 
ascender said:
Which is what happened to me last week. They had the laptop in for 8 days, starting testing on the morning of the 8th day, couldn't reproduce the fault so just reinstalled Mojave and gave it back to me.
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That is exactly the reason why I'm not even considering to send mine to service center for this issue. They don't have manpower or interest to have tech staring at one machine constantly for two weeks in a row, and certainly not do that again after they change some part to make sure it does not do it again. They usually have just few minutes they can spend time trying to see the reported issues and then possibly just run some diagnostic sw additionally.

My experience with almost every type of gear (I'm not talking about Apple gear) is that when ever problem is smaller than something you can see at the first glance, it is pure luck how it gets treated. I'd say the worse are problems that occurs only sporadically with long times in between without issue or another is screen problems, like you have a screen that has some quality issue like uneven colors or such, they pretty much always get passed the tests or are considered within specs (or the peoples fixing them are blind).

Anyway, the usual outcome is that nothing is done but the machine is more or less damaged, smudged and scratched cosmetically in the process and you get it back with tested OK note. Or the service guys are lazy or nice that they just try changing something based on the description just in case and your problem may or may not be solved. So based on my many previous experiences with similar situations have teach me that I rather suffer and wait for possible known solution in smaller problems OR if I see them when the machine is still within possible return window to return and rebuy to see if it is a hardware problem and does not occur in the another machine (if it does, then it is likely feature or sw kind of a problem that eventually may or may not get fixed).

Regarding this issue, it is possible that the latest Mojave patch already did something. I haven't really kept track so well as issue has been so rare in mine but it is possible I haven't seen it after the latest patch. That patch also may have done something to battery issues I have been suffering from but I really cannot say yet if it fixed it or just did some kind a band-aid repair but I haven't seen FCC drops under load anymore (but on the other hand battery operating times are rather poor...).

EDIT: Just saw one short flash happening, so the latest Mojave patch did not stop them completely. It was again just brief flash that I barely saw as it lasted as long as a blink of an eye and went away. I was just browsing this site when it happened.
 
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Well i'm back to the apple store in 3 hours, didn't manage to make it on Saturday, this'll be my 4th repair. They did promise a replacement. Lets see what happens!
 
I definitely understand your frustration. I'd say it might be best to sit tight and wait for Catalina release (or try Beta) if you are outside machine return/refund window. I'd say no point struggling with service at the moment and get some shot in the dark part changes and possible cosmetic damages to machine for nothing. Obviously they have no clue about the issue at service centers, they just seem to try something or do nothing.

At least that thread I posted about Catalina gives some hope because it seems the guy who reported about it fixing the problem has not seen it since the Catalina installation and it has been couple weeks ago, so obviously at least seem to work pretty long without issues after that.
 
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That may also work as a workaround until software fix official release.
I never bothered turning off the TT (or NS) even for testing because I love the both features so much. I can't stand ice cold looking displays, warm is so much more pleasing to my eyes.
 
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I turned them off now, and understand that I love them))) but want to watch ... its really interesting...)) they changed me new logic board....when mine was worked...they loose money...is it not really interesting for them to try solve problem...
 
I have always had auto brightness off, so that it not going to help alone!

Yeah, it is frustrating but they are just humans at service centers. It is so much depending on what certain person impressions about the problem is. Some may interpret it the different way than someone else, like think it is a flex cable, mainboard or display issue. I've seen all of them suggested as possible cause for this problems, but I'm sure they are just (educated) guesses. So far the only thing I've seen working for someone is Catalina installation.

Anyway, I don't think they lose much money by changing the parts because they likely get them tested again and refurbished in case they really find something wrong with them, I don't think they simply throw away these parts. Sure if it is different if you are to do this with your own dime (I mean after warranty, then these "experimental treatments" will be painful).
 
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Apple refused to replace my laptop even though it's 4th repair. I've had 2 keyboard repairs and this is 2 graphics repairs. Apparently i need 3 of the same problem. They're replacing the logic board and touch id. Absolute joke. My laptop is practically a Frankenstein. It's not the original laptop anymore after this latest repair after 2x top cases, 1x display and now 1x logic board + touch id.
 
primmer10590 said:
Apple refused to replace my laptop even though it's 4th repair. I've had 2 keyboard repairs and this is 2 graphics repairs. Apparently i need 3 of the same problem. They're replacing the logic board and touch id. Absolute joke. My laptop is practically a Frankenstein. It's not the original laptop anymore after this latest repair after 2x top cases, 1x display and now 1x logic board + touch id.
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I know that is likely the result from all this. That's why I really suggest to just sit tight if you can in anyway and just suffer from it and wait, unless you are still within return/refund window (but rebuying it likely does not do any good).

I try to use service centers only when I know the problem is known and it really needs some parts to be replaced, since after every visit the machine is not going to be looking like new anymore, so it is very frustrating if you do it without actual need and/or you need several visits. It should not be like that but it is the same with every product these days.

I hope your machine does not look like Frankenstein cosmetically by now, does it? If it does, I'd definitely complain about it, since the problem is not even fixed...
 
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To my dismay, disabling truetone does not resolve the issue. Reinstalling the OS does nothing. People even report the problem persisting after upgrading to Catalina. What a mess.
 
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