I had the same thoughts. I'm glad I did the exchange because the first M1 was having battery issues and the display wasn't that great but the second one is awesome. I don't have the error code anymore on the second model. It's running since Jan. 2021 without any flaws.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
MBA M1: I ran diagnostics today to try the feature. I get error code NDR006 -> Trackpad problem despite its working fine?
- Thread starter johnkree
- Start date
- Sort by reaction score
I wondered if anyone else had any new news/issues with those two codes, NDR005 and NDR006?
I ran into two instances where my trackpad (and any Bluetooth or wired mouse) went wonky to where I could not click the left button for any. Ran diagnostics and got two codes NDR005, NDR006. The issue later self-resolved each time. This time I’m taking it in to an Apple Store, I can’t have a 2 month old MBA be at risk for this intermittent issue. Even when I run diagnostics now with a trackpad that’s working “normally” again today, the two codes come up during diagnostics mode.
Wondered if anyone else had any history or similar issues recently?
As I post below, I wonder if it could be related to bluetooth issues somehow.
M1 MBA issue "There may be an issue with this trackpad. Reference Code: NDR005, NDR006"
I've run into an issue twice that self-resolved and wondered if others have run into the same thing before I head to the Apple Store today for an appt. It's intermittent issues with being able to click the left trackpad (or external mouse or Magic Mouse 2) button. Two weeks ago my 1.5 month...
forums.macrumors.com
Two month old Apple refurbished 2TB 16GB MBA.
Thanks.
It's actually your bluetooth keyboard and mouse that mislead you, if you remove them before testing, you won't have this code for testing, I also encountered that, when I removed the mouse and keyboard, everything was fine, so no need to worry.
Interesting, thanks. I started the complete wipe/reinstall process last night with Apple's help (via chat/calls) so we'll see what happens when I retest later after connecting the mouse & keyboard. I ran the diagnostic immediately after wiping my SSD and installing Monterey, and, no error code as expected.
It might be OK if I find that the error code happens only when the mouse/keyboard are connected, and disappears when they're disconnected from the MBA, but the bigger issue for me is how I lost the ability to left click the trackpad, Magic Mouse 2, and wired keyboard twice now. I need to ensure that doesn't happen again so we'll see how it goes this time.
@johnkree @WildSky @haginile @kentzh
Unlike @kentzh ’s and @haginile ’s experiences, after the 2nd instance of losing correct function of my trackpad, Magic Mouse 2, or any wired mouse, I tried disconnecting the Bluetooth Magic Mouse 2 and Logitech keyboard and the error codes did not go away.
So after several days’ work of backing up, reloading Monterey, re-installing files and the issues associated with that, and general non-access to my MBA, I had my M1 MBA back to where I started. I ran self-diagnostics several times along the way to see if NDR005 or NDR006 codes would show, and none did. Then after “victory” of all that work, I reconnected my Magic Mouse 2 and Logitech Bluetooth keyboard, ran self diagnostics, and the codes showed. Inner fuming engaged…. Disconnected them, ran self-diagnostics, and back to ADP000 no errors, whew.
To recap, I tried disconnecting the 2 after the 2nd time the issue appeared 2 weeks ago and the error codes remained.
I reloaded everything, ran Diagnostics, no errors ADP000.
Being an optimist, I connected my Magic Mouse 2 & Logitech keyboard this morning, two errors appeared, NDR005, NDR006.
Being an engineer problem-solver and glutton for punishment, I reconnected just the Magic Mouse 2, ran diagnostics, and got the codes NDR005 and NDR006 again.
Disconnected the Magic Mouse 2, ran diagnostics, and no error code, ADP000.
Then connected a 2nd Magic Mouse 2, ran diagnostics, and error codes NDR005, NDR006.
Disconnected the Magic Mouse 2, ran diagnostics, and no error code, ADP000.
I’m not going to try just the Logitech keyboard. At this point if I can’t use an Apple mouse, there’s a big issue here. I’m going to reconnect to online Apple chat help and see if I can communicate that to one of the Apple reps to whom my issue was elevated to, unless someone has a better recommendation for reporting bugs?
This error has been on the M1 MacBooks since literally day 1. I suspect it isn’t really a hardware error. It is just a spurious report when using an external Bluetooth mouse or trackpad connected. I wouldn’t worry about it. I’ve had the error for 18 months and everything works fine.
Last edited:
That's "good" to know that it's been around since day 1, I guess, in that it's not the case where my MBA M1 may have a physical issue.
But for my case, I can't just "live with it" since so far twice in January I lost the ability to use a trackpad or mouse (wired or bluetooth) temporarily and had to wait out until my MBA started letting me use the trackpad again.
Nobody else in this thread lost the ability to use their trackpad randomly and suddenly? Specifically - I couldn't "left click" and could only two-finger (or "right click") until a few hours passed and then things behaved OK.
My Magic Trackpad sometimes glitches. I just had it happen this morning. I couldn’t click at all. Using the USB to lightning connection made no difference. I turned Bluetooth off and on but that didn’t help. Power cycling the trackpad fixed it though. Next step would have been a logout and then if needed a reboot. Firmware bug from the looks of it.
I'm also seeing the Reference Codes: NDR005, NDR006 after running a Diagnostic, and I do NOT have an external Apple Keyboard, Trackpad, or Mouse connected. I'm running an M1 MBP 2020 model (16GB/2TB), purchased new in November 2020.
Initially, the reason I ran the test was due to a number of external drives randomly disconnecting, regardless of how they're connected. Also seeing some random moments where a click doesn't register or something like that. Found an article with how to run a Diagnostic test on the M1's and didn't expect to see anything. Issues are still continuing after reinstalling macOS 12.2 over itself. I've got a Genius Bar appointment this Wednesday.
Initially, the reason I ran the test was due to a number of external drives randomly disconnecting, regardless of how they're connected. Also seeing some random moments where a click doesn't register or something like that. Found an article with how to run a Diagnostic test on the M1's and didn't expect to see anything. Issues are still continuing after reinstalling macOS 12.2 over itself. I've got a Genius Bar appointment this Wednesday.
This is what happened to me 2-3 weeks ago, that first kicked off my "treasure hunt" of trying to unravel this issue. I was unable to left-click my trackpad, Magic Mouse 2, and even a hardwired external mouse. Then after an hour or two, I regained access to being able to left-click. Then the issue returned a 2nd time last week, and similarly, functionality returned.
In case it's of help for your genius visit: they had me completely erase my M2 mba (also with 2TB/16GB), reload Monterey, then reload my personal files. Ran diagnostics, and no issue. Connected my Magic Mouse 2 and logititech bluetooth keyboard, ran diagnostics, and the two codes appeared. Disconnected those two, reran diagnostics and those two codes disappeared... Reconnected a different Magic Mouse 2, and the codes reappeared. Disconnected the MM2 and the codes went away. So now I have $150 of Magic Mouse 2's I'm afraid to use with my M1 MBA for fear of losing pad/mouse clickability either temporarily or permanently...