The business disruptions caused by keyboard problems on so many of our MBP's over the past year is causing us to switch to Windows and Windows machines. Too many instances of people trying to do work but their keyboard makes it difficult or impossible or slow. Then having to be without a machine for some period while they are fixed. And on top of this, having to pay hundreds of dollars for the fix (and in two cases on top of people having to buy new MBP's in order to get work done while repairs are being done) that is the fault of Apple. Perhaps more than anything it's the lack of appropriate response from Apple that concerns us. This is clearly a design/manufacturing error. It is Apple's fault. It is not normal use, wear and tear. Apple should have found a solution—a fix or new machine with new design—and offered that to every owner. They should also have introduced a new design and communicated that it insures people that this will no longer be a significant problem going forward. That said, some are quite happy about this decision, particularly those who prefer Android phones but were forced in to our Apple eco-system. And at least one Surface aficionado. Competition among various hardware manufacturers makes Windows machines reliable and less expensive (and same for Android devices?). Microsoft has gotten on the ball lately and made Windows world much more desirable. We were all fine with paying a premium for Apple, but not if the result is less useable than other options.