The iPad itself will have to convince us
iCal'd for future claim chowder.
Oooh, I'm in your iCal? Gosh.
Understand one thing though: I do think the iPad will be a success and I actually like the product, but I think Apple went about the presentation completely wrong. Why?
In 2007, the iPhone was presented in a rather 'dry' fashion; the shouts of amazement were left to us. The UI was so new and fascinating, they didn't have to hype it up. Remember the pins dropping on the Google map? People applauded spontaneously. It sold itself. Steve acted like this was a normal user experience and we were all standing there with our jaws on the floor.
What happened yesterday? When the picture of the tablet came up, it was not amazing. We immediately recognized the familiar iPhone interface, but now on an eerily empty screen and with huge spaces between the icons. Three years have passed, we are all used to the iPhone UI by now and other brands have shown us their take on it.
But it was being presented as if we were back in 2007 - Steve was sitting in his comfy chair just browsing away and probably expecting cheers and ooh's and aah's. What we saw however, was familiar territory. The iPhone browser, just on a bigger screen. The audience were simply not along for the ride.
And when Steve felt that - he did - he started saying things like "You have to experience it. The whole internet in your hands." Sure Steve, but we already felt that way about the iPhone. Show us something amazing. And he couldn't, actually. He came across as a hawker.
And then things went wrong. With the audience more or less lukewarm, they played this video where Jony Ive was going on about a 'magical device' and their 'most advanced technology'. That might have worked if we had been as amazed as in 2007. But now, the audience had only seen a huge iPod Touch. And instead of letting the device take center stage, they started blowing their own horn. Always a bad move.
That's where my comment about groupthink comes from. They genuinely think they have something amazing - and they probably do - but they're blind to the outsider's perspective. They probably thought we'd be as amazed as they are.
Do you think anyone involved with this presentation at Apple had the guts to say to Steve: "The audience may see this as a big iPod Touch? And then what do we say?" I doubt it. Did they do a test run for the presentation? Probably not, with all the secrecy involved. Sometimes, that backfires.
What could they have done? If the actual hands-on experience is so important, they probably should have made a bold move. Like handing out iPads to all attendees and asking them to open the browser and then watch Steve's intro on the device. That would have been wonderful. With some custom app they could then have switched off all iPads and then let Steve come up on stage. Just an idea of course, but at least with the hands-on experience at the core.
Some of the published hands-on videos did convey some of the magic. So that's why I think the device will be a success after all. There will be OS updates, more and more apps will come to the big screen. It will all turn out fine probably. But yesterday could have been a lot better.