[Merged] AT&T / USA iPhone upgrade eligibility questions

Discussion in 'iPhone' started by elephunkman, May 28, 2010.

  1. elephunkman macrumors 65816

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    #1
    For future reference, please refer to the guide here at iPhone Upgrade Guide. This thread will still be updated for your convenience.

    This is for those that have questions about the Upgrade Process for the iPhone on AT&T Wireless. Please put all questions and answers here.

    1. Can I use someone else's upgrade?
    Yes, AT&T will allow you to upgrade any line to receive a new phone. You can then activate that phone on any phone line you like. Apple is able to do this at their stores also, but will take a bit more time since they have to call AT&T first.

    2. What about the eligibility dates for using someone else's upgrade? They renew the other person's contract (upgrade), but the iPhone will be activated on your line.

    3. What is the pricing structure?
    Those that are eligible for upgrade or new contracts can buy the iPhone 4 at 199/299 at capacities of 16GB and 32GB, respectively. Early upgrade, which is AT&T allowing you to upgrade at a higher price point because you are not eligible for the best pricing, can purchase the iPhone at 399/499. No-commitment price is 599/699, but a voice and data plan are still required. The entry level iPhone is the 8GB 3GS, which is 99 for upgrade eligible and new customers, 299 for early upgrade, and 499 for no commitment. The 16GB and 32GB 3GS will still be available in store while supplies last.

    4. How do I check my upgrade status?
    Press *639# (*NEW#) on your phone and send it. Your upgrade status will show shortly. Call AT&T Customer Service and ask. Login to your account online and click "Check Upgrade Options."

    5. Do I need to bring in my old phone or my sim card to the store? No, the new iPhone will come with a sim card pre-installed. You just need yourself, ID, and payment (preferably a credit/debit card).

    6. What about this new microsim that is in the new iPhone?
    It is basically the same sim you have right now, just smaller. You keep the same number you have currently, unless you are opening a new line. The new microsim will have your current account information updated when the iPhone is activated.

    7. Does my name need to be on the contract if I plan on going without the account holder to upgrade?
    No, you just need the account holder to add you as an authorized user. You also have to be over 18 because you will have to sign the new contract from the upgrade since it is legally-binding. In the past, some Apple stores have not allowed Authorized Contacts to perform the upgrade. But in other cases, they were able to perform the upgrade by providing the last 4 digits of the SSN of the primary account holder. But, it seems like it is different from store to store. However, if you go to an AT&T Corporate Store, you'll be fine as the authorized user.

    8. How about corporate discounts?
    It would be best to head into an AT&T Corporate Store to do this. They have the resources and information to correctly process your discounts. Apple stores do not have the resources to do this. Many users have experienced the problem of having their discounts removed last year, myself included. While it is possible to have the discount re-added after upgrading at Apple, it would be much more convenient to not go through this and just head to an AT&T store.

    9. When should I cancel my FAN discount to ensure a smooth process at Apple stores?
    You can do it anytime up until you purchase the iPhone.

    10. What is the iPhone process at AT&T versus Apple Stores?
    There is relatively little difference between both buying experiences. However, for preorders, AT&T guarantees your phone with your name reserved for it. Apple, on the other hand, just guarantees you a phone for that day only, the day after, the iPhone is up for grabs again. The only difference that is clear is that Apple generally has much much more stock of iPhones than AT&T.

    It is known that in the past, AT&T has offered freebies like accessories and even the waiver of activation fees compared to nothing, but maybe T-Shirts or free coffee/food at Apple lines.

    11.What is a FAN?
    Foundation Account Number. Think of it like a group discount for organizations that subscribe to the service.

    I have an Individual Responsible FAN - meaning I pay for my own line, but I get a 15% discount on the service. There are also Corporate Responsible FANs, where the company pays for the phones.

    12. My upgrade date, sent to me in a message from *639# on my device, is XX/XX/XXXX, can I qualify for an upgrade?
    AT&T has given its customers a special upgrade option to those that are eligible for up to six months (up to December 2010) from the launch date of June 24. These customers are automatically bumped up and are given the option to upgrade at the 199/299 price. Those that are not eligible can purchase iPhone 4 at the early upgrade price of 399/499.

    13. A full discount on a standard handset or iPhone upgrade is not available at this time but you may qualify on XX/XX/XXXX. We can offer you a discounted iPhone upgrade at a higher price with a 2-yr commitment and an $18 upgrade fee. Please visit a participating iPhone sales location for pricing on this offer. What does this mean?
    That's an early upgrade, which means you pay a bit more than the new customer/eligible people, but less than unsubsidized. That price is 399/499 for the 16GB and 32GB models, respectively. If XXXX is 2010, then you can pay the 199/299 price.

    14. How will the new data plans affect me?
    The new plans will lower the cost of an entry-level voice and data plan for smartphones by $15, to $54.99. Existing users will have the option of sticking with their current plans indefinitely, even if they switch phones.

    15. When I upgrade, does it add 2 years to my contract or reset? When you upgrade, your account will reset to two years from that date, not add another two years in addition to what you are left with currently.

    16. When can I purchase iPhone 4?
    Preorders begin June 15. The release of the iPhone will take place on June 24. Those that preorder online have the option of either picking it up in store or having the device shipped to your home or business as early as June 24. Store opening times will be released as the launch date approaches.

    17. How many devices can I preorder?
    AT&T and Apple stores will sell one iPhone 4 per person for new customers, and one device per household for new orders placed online. Existing customers may purchase one per eligible telephone number online or through our stores.

    18. How do I activate my device?
    Customers who order their device through AT&T or Apple and have it shipped directly to their home should follow the instructions included with the shipment. If you’re picking up your device in an AT&T or Apple store, we’ll help you activate it before you leave. Customers performing an exchange for iPhone 4 must activate in an AT&T store.

    19. Will my credit card be charged if I preorder?
    At the point your order is placed, we will authorize the funds to cover your purchase. However, your credit card will not be charged until the order is shipped. Remember to use a credit card as debit cards cannot be used to preorder.

    20. When and where can I pickup my preordered device?
    As always, a pick up date depends on when you preorder and on our available inventory. That said, this year we’re encouraging customers to have devices shipped directly to their home or business – the fastest and most convenient delivery option. Customers can also opt to pick up their preorder at an AT&T or Apple store. Customers performing an exchange for iPhone 4 must have their device shipped to an AT&T store.

    21. Can I use a debit card at AT&T to preorder?
    According to AT&T's press release, customers who want to preorder should use a credit card as debit cards are not allowed to preorder.


    AT&T Upgrade Policy Path

    First of all, it's not your TOTAL bill that counts to ATT (so many people have family lines...that's why people complain their bills are over $200 but their lines don't qualify).

    It's YOUR PRIMARY line that gets you the early 12 month upgrades if you spend more than $100 on voice/data (they exclude text). The secondary lines won't be eligible for upgrades until around month 18, or 21 depending on how much revenue the secondary lines generate (most people have to wait till Feb 2011, assuming they purchased the 3GS in June 2009. I believe you have to spend more than $60 each on your secondary lines if you want it eligible for an upgrade every 18 months. But most people are $10 for extra line plus $30 for data=$40= waiting till Feb 2011 for upgrade.

    If you are a single plan only and meet certain plan requirement, ATT is doing you a big favor by moving up your upgrades by up to 6 months earlier.

    Here are some examples:

    Family Plan 89.99 ($80 for first line plus 9.99 for second line) Plus $30 data for each line
    Line 1. Purchased iPhone 3GS June 2009=eligible for full subsidy upgrade June 2010
    Line 2. Purchased iPhone 3GS June 2009=not eligible for full subsidy upgrade until Feb 2011
    Line 3. Purchased iPhone 3GS June 2009=not eligible for full subsidy upgrade until Feb 2011

    Single line plan (59.99) plan plus $30 data= Purchased iPhone 3GS in June 2009. Normally you would be eligible for full upgrade in Dec 2010 (18 months) but ATT has been kind to let you upgrade 6 months early so now you are fully eligible.

    Single line Plan 39.99 plus $30 for data. Purchased iPhone 3GS in June 2009. You won't be eligible until Feb 2011

    Single Line Plan 39.99 plus $30 data. Purchased iPhone 3G in April 2009. Normally they won't be eligible for full subidy upgrade till Dec 2010 but ATT is being kind and moving your full subsidy upgrade to NOW for the new iPhone 4.

    So those who are within that 6 months of becoming eligible (eligibility up till Dec 2010) are getting benefits of ATT's early full subsidy they made just for the iPhone.
     
  2. Geckotek macrumors G3

    Geckotek

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    #2
    I'll start:

    Q: How can I tell if I am eligible for an upgrade?
    A: There are several ways:
    1) Dial *639# then press Call. AT&T will send a text with your upgrade eligibility.
    2) Call an AT&T CSR and ask
    3) Login to you account online and click "Check Upgrade Options"

    Q: Can I use the upgrade from one line to upgrade another?
    A: Yes, AT&T will allow you to upgrading any line to receive a new phone. You can then activate that phone on any phone line you like.

    Q: Do I need to be the primary account holder to perform the upgrade?
    A: You must be listed as an Authorized Contact on the account. In the past, some Apple stores have not allowed Authorized Contacts to perform the upgrade. But in other cases, they were able to perform the upgrade by providing the last 4 digits of the SSN of the primary account holder.

    Q: I am not eligible for an upgrade. What are my options?
    A: 1) You may be eligible for an early upgrade at a higher price. Contact AT&T to determine this.
    2) If you have an AT&T account, pay the full unsubsidized price which is currently 16 GB 3Gs $599 or 32 GB 3Gs $699
    3) If you do not have an AT&T account, in the past AT&T has delayed the unsubsidized sales of iPhone to non-account holders.
     
  3. Geckotek macrumors G3

    Geckotek

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    #3
    Hey guys, feel free to add on here or critique our answers.
     
  4. elephunkman thread starter macrumors 65816

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  5. Geckotek macrumors G3

    Geckotek

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    #5
    2 thoughts....

    1) They should be numbered so we can point people here and say "See #4 in the FAQ".
    2) There should be either A) no blank line between the Q & A or there should be 2 blank lines between the A and the next Q.
     
  6. Geckotek macrumors G3

    Geckotek

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    #6
    Possible edit for clarity.
     
  7. malnar macrumors 6502a

    malnar

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    #7
    I've got one:

    Corporate discounts: will they present a problem when buying? I currently receive a discount through my company on my bill, and will be buying not only one Iphone for myself but will be adding one for my wife. I remember when I bought the 3G in July 2007 anyone with a discount was told they needed to cancel their discount before buying, then re-enable it afterwards. Is this still the case?
     
  8. elephunkman thread starter macrumors 65816

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    #8
    Gotcha, everyone ask questions here so that I could update the post with answers.
     
  9. sarcosis macrumors 6502a

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    #9
    Can someone post the protocol for the AT&T Stores? Most threads I see about this only talk about the Apple store. While that's nice, I live an hour away from the nearest Apple store and will most likely work that day. An AT&T store is right around the corner from me and I think it would be beneficial to all if we included that as well. Thanks!
     
  10. Geckotek macrumors G3

    Geckotek

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    #10
    Yes, I have done this every year in the Apple store. Cancel my FAN account and re-add it later.
     
  11. Geckotek macrumors G3

    Geckotek

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    #11
    Not sure what protocol you're asking about. I'm fairly certain it's the same (except perhaps the pre-order vs non pre-order lines the Apple store had last year). Also the fact that the AT&T store can more easily handle line-swaps etc...
     
  12. elephunkman thread starter macrumors 65816

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    #12
    Updated the thread for you guys. Funny how one of my lines recently upgraded to the 3GS and the FAN discount posed no issue at Apple.
     
  13. Geckotek macrumors G3

    Geckotek

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    #13
    It may no longer be an issue. Apple told me they couldn't service my "Corporate" account. Happened for the 3G and 3Gs
     
  14. elephunkman thread starter macrumors 65816

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    #14
    Hmm, but should not be an issue to readd the discount after. I did that last year and most likely will do it again.
     
  15. malnar macrumors 6502a

    malnar

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    #15
    Assuming Apple offers pre-orders and, I hope, delivery of the new Iphone, what happens in this case? Did this complicate the issue for those with a FAN discount?

    Also, how far in advance do you need to cancel if that's what's needed?
     
  16. elephunkman thread starter macrumors 65816

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    #16
    Can you clarify the question? Cancel?
     
  17. Geckotek macrumors G3

    Geckotek

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    #17
    Answered above

    Did it day of. They just called AT&T while I was standing there.
     
  18. jav6454 macrumors P6

    jav6454

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    #18
    I like this thread. It will prevent the ensuing onslaught of upgrade eligible threads.
     
  19. Geckotek macrumors G3

    Geckotek

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    #19
    Now if we can just get it stickied.
     
  20. jav6454 macrumors P6

    jav6454

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    #20
    PM all the mods, use the Contact Us link at the bottom of the general forums.
     
  21. Sneakz macrumors 65816

    Sneakz

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    #21
    Might wanna say AT&T in the title as well to not confuse the rest of the world.
     
  22. Geckotek macrumors G3

    Geckotek

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    #22
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

    Was thinking the same thing.
     
  23. elephunkman thread starter macrumors 65816

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    #23
    Changed it! I'll do my best to update this along the day, I have appointments to take care of so sorry in advance!
     
  24. Geckotek macrumors G3

    Geckotek

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    #24
    On the AT&T vs Apple, it might be worth mentioning that AT&T has offered freebies in the past. Something Apple is too stuck up to do. :p
     
  25. spyda macrumors 6502a

    spyda

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    #25
    Great thread. It's just too bad people will still continue to make numerous threads recycling the same topic regardless.
     

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