iPhone 11 Pro [Merged] iPhone 11 Pro Calls Dropping

Psychicbob

macrumors member
Original poster
Oct 2, 2018
39
36
Really pleased with battery life on my new 11 pro. I’ve had 3 days of light use out of a single charge, and still had 25% left At bedtime on third day.

However, I am getting dropped calls repeatedly. Tried resetting network settings, even upgrading to 13.2 beta, but it is still dropping calls, sometimes repeatedly within a few minutes. When it happens, the signal strength still shows 1 or 2 bars (this is normal from my home office) and my iPhone 8+ continues to work fine.

This is the last time I upgrade straight away to a new release!
 

torontoapple

macrumors regular
Mar 24, 2015
116
126
I notice that as well in the beginning when I first got my 11 pro max, With the update I think thats been fixed now
 

blaine07

macrumors 68020
Nov 14, 2014
2,036
1,680
Oklahoma
Do me a favor... be on a call, send yourself a email and see if the moment your email hits inbox is when call is ending?

I’ve been having a horrible time with dropped calls and it’s related to stock Mail app and receiving mail notification while in a call.

Let me know please
 
  • Like
Reactions: Cape Dave

blaine07

macrumors 68020
Nov 14, 2014
2,036
1,680
Oklahoma
Do me a favor... be on a call, send yourself a email and see if the moment your email hits inbox is when call is ending?

I’ve been having a horrible time with dropped calls and it’s related to stock Mail app and receiving mail notification while in a call.

Let me know please
Discovered if I disable notifications for stock Mail app the dropped calls stop. I’ve temporarily switched to Email by Edison but still not sure what underlying issue is with Mail notifications promptly dropping calls.
 
  • Love
Reactions: Cape Dave

Psychicbob

macrumors member
Original poster
Oct 2, 2018
39
36
Discovered if I disable notifications for stock Mail app the dropped calls stop. I’ve temporarily switched to Email by Edison but still not sure what underlying issue is with Mail notifications promptly dropping calls.
interesting. I only have Edison and deleted the stock Mail app. I guess the polling mechanism is worth removing from the equation though. I will have a play.
 

blaine07

macrumors 68020
Nov 14, 2014
2,036
1,680
Oklahoma
interesting. I only have Edison and deleted the stock Mail app. I guess the polling mechanism is worth removing from the equation though. I will have a play.
Yeah weird. I just now figured my mess out today. It’s weird doesn’t do it with Edison for me; moment regular Mail app receives a email though my call ends
 

autofree

macrumors member
Jul 30, 2008
33
14
Same issue for me. I'm on AT&T. Other ppl are reporting the same. Few have said that they started getting dropped calls after upgrading to the 11 pro. I went from 7 plus to 11 pro. Never had dropped calls issues with the 7 plus.

 
  • Like
Reactions: blaine07

Jfried1982

macrumors newbie
Aug 9, 2017
29
11
Pro Max here on Sprint. Never had issues with my 10S Max. Got calls dropping constantly with new 11 Pro
 

HobbesInVA

macrumors 6502
Aug 29, 2018
260
329
Chesapeake, VA
One dropped call so far on my 11 Pro. I'm on VZW. My instinct tells me it had to do with the Intel Modem Chip. I had a X with Qualcomm and never had a dropped call.
 

Rodneyp

macrumors newbie
Jan 7, 2019
29
13
I have had a few, but really no more than my XR. I am on Verizon and suspected it was the intel modem also
 

Psychicbob

macrumors member
Original poster
Oct 2, 2018
39
36
Currently in dialogue with Apple about this issue. They have asked me to replace the SIM (it is 2 years old and carried over from 8+) but I am a bit sceptical about this. I do not get the dropped calls on the 8+ With the same SIM. Having to do this just to tick a box and remove it from equation.
 

supernet33

macrumors 6502
Jan 29, 2008
289
12
My iPhone 11 pro unlocked with Verizon is dropping a ton of calls

I never had this issue with my old XS.

I notice even with full bars it drops the Call and shows call failed.

should I take my phone back to apple and exchange it? Anyone else have this issue?
 

ruslan120

macrumors 6502a
Jul 12, 2009
654
416
Apple will ask if you have tried resetting network settings first. I would try that and see if your problem persists.
 

ruslan120

macrumors 6502a
Jul 12, 2009
654
416
If you live close to a Verizon store I would try and have them take a look (maybe there's a setting they can fix).

Otherwise, yeah, I've managed to get an iPhone X replaced for poor signal quality before. Can't hurt to ask (if you live close).

Hope it works out :)
 

Jmik4

macrumors newbie
Sep 23, 2019
22
22
Same thing happened to me on my original pro max on Verizon. Returned and exchanged for a new pro max and no longer an issue. Sometimes the phones are just faulty. I would exchange it before your 14 day period is over.
 

borntrouble

macrumors 6502a
Jun 4, 2010
516
536
Germany
I still cannot believe how the masses do not realize that this phone with its mediocre Intel modem and antenna design is a piece of crap. I knew it when I switched on my 11 pro for the first time, only having 2 bars where I had full reception with my previous iPhone X. And please dont give me the "bars have nothing to say" ********. As soon as I enter buildings, phone calls drop, my reception goes down to "Edge".
 

ACURA2015

macrumors regular
Sep 1, 2015
220
31
Miami, Florida
I'am having the same issue with AT&t, i could be on a call, full signal, and all of a sudden it goes quiet for a few seconds, and a few seconds later you hear the beep, beep, beep when like ending a call, I thought it was At&t, but know after reading the comments here its not just At&t, it could well be the iPhone Pro Max.
 

dragon671556

macrumors regular
Dec 29, 2013
109
18
It could be the 13 update. I have a 8+ and still the 13 update my call quality has dropped, messages aren't coming through. My carrier said they have had other complaining of same issues. I have reset the network settings. I'm hoping the new update will fix the issues whenever it comes out.
 

supernet33

macrumors 6502
Jan 29, 2008
289
12
it’s too early to tell for me if the calls will drop. Normally it’s when I am connected to blue tooth.
I heard the next update won’t fix it since people are trying the beta and still have issues.