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Why is Your iPhone 4 Dropping Calls?

  • Antenna issues.

    Votes: 26 74.3%
  • Proximity sensor.

    Votes: 8 22.9%
  • I have butter-fingers.

    Votes: 4 11.4%

  • Total voters
    35
  • Poll closed .
OP I really hope you're right. This is what I keep hoping for myself, that it is only a soft issue and will be fixed by the update because I have a really good phone ( no yellow spots, no camera issues) and don't want to have it replaced.
Weird thing tho.. I was in the apple store yesterday and was going to show my reception issues to one of the employees and i couldn't get it to do it! I tried both calls and loading pages, she pulled out her iphone4 and still nothing. No data loss and no dropped calls!
So it definitely has something to do with the phone's signal strength. Here's hoping for that saving software update ;)
 
Some discussion notes :


- Even minor software changes take time to release because they almost always include tons of other new code that needs testing. (In this case, it seems likely they'll try to tweak the baseband code as well.)

- The signal bar display and the code to determine whether to drop a call are two different things. Changing one doesn't affect the other. Especially since the bar display is almost meaningless as to what the actual quality of a UMTS-3G connection is or will be, due to the nature of CDMA radios.

- The signal bar "fix" won't change the fact that holding the seam immediately affects the signal. (Time averaging causes the bars to slowly go down, but the effect was instantaneous.) It simply lowers the user's expectations, and is more in line with what other phone makers use.
 
It's both a software AND hardware issue, people. Apple may be right that their algorithm for displaying bars may be inaccurate, but there's no denying that the iPhone 4 see more signal degradation when holding the phone in that certain spot. To summarize:

1) When you see 5 bars of signal strength, that doesn't necessarily mean your signal is strong. There is a very small breadth of actual signal between 1-5 bars, but a very wide breath at the 5 bar level. For example, if you have 5 bars, you may have a signal strength of 15-100%. When you have 4 bars of less, you are already down to 15% or less of signal strength.

2) Now it's quite clear that all phones will drop some signal strength when you hold them in certain ways. If you hold the iPhone 4 with a case or without touching that lower left corner, the signal strength will drop relatively in line with other phones. But when you hold it in that corner, the signal will drop more than other phones and that's why we are seeing a problem. If you are at 4 or less bars (or even the lower end of 5 bars), you could see a total drop in signal. On other phones, you may see a drop but most likely not as dramatic.

3) The real test is having an iPhone 4 and a 3G/3GS side by side in a low signal area and test for various conditions. For example, test both an iPhone 4 and 3GS with both in a case. Test both when holding them in the normal talk position. Test both when holding them by their antennas. Does the iPhone 4 drop significantly more than the 3GS, or they pretty much in line? I don't have an activated 3GS to test this, but my guess is that the iPhone 4 will perform equally or even better than the 3GS in most circumstances EXCEPT when you are holding it in that certain corner.

4) So even after Apple issues this update (which is going to be for ALL iPhone devices by the way), you will simply see less bars than you did before in areas where you signal strength is not high. And when you touch that corner, you'll still lose the same amount of signal but it won't look as dramatic because you won't be going from 5 bars to 0 bars. So really all they will have accomplished is pointing the finger at AT&T and showing you were already in a low signal area to begin with. Which may be true... but if your 3GS doesn't go to "searching" or drop a call in that low signal area but your iPhone 4 DOES when you hold it in that corner, then it will prove that there really is a problem with the antenna design and that you'll either need to use a case or avoid touching that area.

So you have several types of experiences with iPhone 4:

A) Those who are mainly in strong signal areas who may never even notice an antenna issue because the signal loss is not enough to greatly affect it.

B) Those who use a case or bumper who will most likely never even encounter the problem.

C) Those who rarely or never hold the phone by that corner, and thus will never have the dramatic signal drop off.

D) Those that routinely touch the phone in that corner and notice the dropoff quite regularly.

E) Those that touch the phone in that corner but only notice a problem in certain areas where signal is already low.

In other words, we should expect to continue seeing a vast disparity of user experiences depending on how you use the phone! Apple's software update is going to do nothing more than more accurately show you when you are in a low signal area. But it will do nothing to prevent you from totally dropping signal when you happen to touch the phone in the corner while in those areas.
 
If it is a design flaw why can some not reproduce all the videos on YouTube of the phone dropping to nothing when holding it?

I am one of those people. From day one I can do anything on this phone and bars don't move. At my job I have an extremely weak signal like 1-3 bars. I can death grip or palm the phone and it will drop one bar if that. Which every phone I have had has done it.

This was without a case all I had was zag skin over the glass nothing on the metal. Now with a case I don't drop any bars.

I am new to iPhone I can't be a fanboy yet lol. But I am just saying it can't be an across the board bad design if some peoples signal is great.
 
Well if the phone thinks it doesn't have service, of course it will drop the call.


Not true. The other day, I was on the phone for 20 minutes, and the whole time, it said "no service" but didn't drop. There is definitely a software bug concerning the bars, which may or may not have anything to do with the antenna issue.
 
If it is a design flaw why can some not reproduce all the videos on YouTube of the phone dropping to nothing when holding it?

I am one of those people. From day one I can do anything on this phone and bars don't move. At my job I have an extremely weak signal like 1-3 bars. I can death grip or palm the phone and it will drop one bar if that. Which every phone I have had has done it.

This was without a case all I had was zag skin over the glass nothing on the metal. Now with a case I don't drop any bars.

Is it possible that some people are more conductive than others? Sweat or moisture levels on the skin might be a factor...
 
- The signal bar "fix" won't change the fact that holding the seam immediately affects the signal. (Time averaging causes the bars to slowly go down, but the effect was instantaneous.) It simply lowers the user's expectations, and is more in line with what other phone makers use.

This is my experience. The bars are a trailing indicator of what's happening. When the antennas are bridged in less than ideal reception area, it seems the phone instantly loses connection. The phone registering a dropped call and no bars is just a formality.

So, I'm kind of doubtful this bars fix will do anything but as stated, lower user's expectations of what should be happen. And then everyone will blame ATT for not delivering 5 bars everywhere.

But... hope springs eternal.
 
I am one of those people. From day one I can do anything on this phone and bars don't move. At my job I have an extremely weak signal like 1-3 bars. I can death grip or palm the phone and it will drop one bar if that. Which every phone I have had has done it.

With a wCDMA radio like UMTS-3G uses, raw signal reception power is not the important thing. The overall noise floor level is.

You can be in a location with only one bar of signal level, but your connection can be great if you're one of the few using that cell.

OTOH, you can have several bars and a poor connection if the cell is busy.
 
I think those of you wanting to believe this are going to be sadly disappointed.

I also would not be advising people to hold out false hope and not returning their devices for full refunds NOW, if they are seriously dropping calls constantly, or having data connection issues often.

I don't want to have to suffer a deluge of people acting like Apple tricked them to not returning their phone in the first 30 days. I just want you to return it now, because if you are having serious connection problems now, and you have a case on it and/or aren't touching it in its sore spot, nothing will change.

I don't want people to get caught up in wishful thinking and then be going crazy writing stories how Apple was so unfair to them when they would not take back their "broken" iPhone 6 weeks after they bought it.

So I can't really condone or support the notion that Apple has some secret hidden agenda here. I am not ruling it out as impossible, I am just saying NOBODY should really be making decisions based on that possibility.
 
It's both a software AND hardware issue, people. Apple may be right that their algorithm for displaying bars may be inaccurate, but there's no denying that the iPhone 4 see more signal degradation when holding the phone in that certain spot. To summarize:

1) When you see 5 bars of signal strength, that doesn't necessarily mean your signal is strong. There is a very small breadth of actual signal between 1-5 bars, but a very wide breath at the 5 bar level. For example, if you have 5 bars, you may have a signal strength of 15-100%. When you have 4 bars of less, you are already down to 15% or less of signal strength.

2) Now it's quite clear that all phones will drop some signal strength when you hold them in certain ways. If you hold the iPhone 4 with a case or without touching that lower left corner, the signal strength will drop relatively in line with other phones. But when you hold it in that corner, the signal will drop more than other phones and that's why we are seeing a problem. If you are at 4 or less bars (or even the lower end of 5 bars), you could see a total drop in signal. On other phones, you may see a drop but most likely not as dramatic.

3) The real test is having an iPhone 4 and a 3G/3GS side by side in a low signal area and test for various conditions. For example, test both an iPhone 4 and 3GS with both in a case. Test both when holding them in the normal talk position. Test both when holding them by their antennas. Does the iPhone 4 drop significantly more than the 3GS, or they pretty much in line? I don't have an activated 3GS to test this, but my guess is that the iPhone 4 will perform equally or even better than the 3GS in most circumstances EXCEPT when you are holding it in that certain corner.

4) So even after Apple issues this update (which is going to be for ALL iPhone devices by the way), you will simply see less bars than you did before in areas where you signal strength is not high. And when you touch that corner, you'll still lose the same amount of signal but it won't look as dramatic because you won't be going from 5 bars to 0 bars. So really all they will have accomplished is pointing the finger at AT&T and showing you were already in a low signal area to begin with. Which may be true... but if your 3GS doesn't go to "searching" or drop a call in that low signal area but your iPhone 4 DOES when you hold it in that corner, then it will prove that there really is a problem with the antenna design and that you'll either need to use a case or avoid touching that area.

So you have several types of experiences with iPhone 4:

A) Those who are mainly in strong signal areas who may never even notice an antenna issue because the signal loss is not enough to greatly affect it.

B) Those who use a case or bumper who will most likely never even encounter the problem.

C) Those who rarely or never hold the phone by that corner, and thus will never have the dramatic signal drop off.

D) Those that routinely touch the phone in that corner and notice the dropoff quite regularly.

E) Those that touch the phone in that corner but only notice a problem in certain areas where signal is already low.

In other words, we should expect to continue seeing a vast disparity of user experiences depending on how you use the phone! Apple's software update is going to do nothing more than more accurately show you when you are in a low signal area. But it will do nothing to prevent you from totally dropping signal when you happen to touch the phone in the corner while in those areas.

You forgot:

F) Those in weak signal areas that touch the iPhone in that corner and don’t lose signal or have a problem (and don’t have a case or bumper).
 
Poking holes in Apple's argument

I have 2 iPhones sitting on the table in front of me.

One is my iPhone 4 and one is my wife's iPhone 3G. Both gets 4 bars. I pick up my wife's iPhone 3G in my left hand and my iPhone 4 in my right hand, the bars remain at 4.

Now i put back both on the table and pick up my iPhone 4 in my left hand and my iPhone 3G in my right hand. the iPhone 3G remains at 4 bars while the iPhone 4 goes from 4 bars to 1 bar in 40 seconds and then drops to searching.



Now, Apple says this 'BUG' has been in all its previous iPhones. How is this a signal BAR issue and NOT an antenna issue.

Is Apple Lying?
 
IPhone 3G and 3Gs antenna is located at the lower right and isn't as sensitive to touch. Avoid the lower left seam. Really not that hard. Can't deal with it, take it back. This forum is just a wastand of these posts. No offense to you but the mods have been useless.

There should be ONE thread dedicated to those with reception issues. I'm don't with this place. Oh and I haven't dropped a call with my iPhone 4. Can't say the same about my 3GS
 
Put a case on each phone and repeat the test then tell us the result.

But I don't think you will, you won't like it.

If i needed a case for a Phone to make a call, shouldnt that come with a phone? and if it comes without one, isnt that called a design failure that I require a case for the calls not the drop?
 
IPhone 3G and 3Gs antenna is located at the lower right and isn't as sensitive to touch. Avoid the lower left seam. Really not that hard. Can't deal with it, take it back. This forum is just a wastand of these posts. No offense to you but the mods have been useless.

There should be ONE thread dedicated to those with reception issues. I'm don't with this place. Oh and I haven't dropped a call with my iPhone 4. Can't say the same about my 3GS

isnt the lower left seam where people hold their phone more than half the time
 
iPhone 4 Instruction Booklet Addresses Death Grip!

Look at what I just found in the little iPhone 4 booklet that ships with the phone...

Exposure to Radio Frequency Energy... When on a call using the built-in audio receiver in iPhone, hold iPhone with the dock connector pointed down toward your shoulder to increase separation from the antenna. When using iPhone near your body for voice calls or for wireless data transmission over a cellular network, keep iPhone at least 15 mm (5/8 inch) away from the body, and only use carrying cases, belt clips, or holders that do not have metal parts and that mantain at least 15 mm (5/8 inch) separation between iPhone and the body.

Am I just reading too much into this, or did Apple pretty much tell everyone that they need a case in order to use the phone for voice and data? Is the inclusion of this language in the iPhone 4 booklet going to be Apple's "free pass"? And who holds the phone up to their ear with the dock connector pointed towards their shoulder?

Does anyone have the booklet from iPhone 3G/GS to see if it contains the same language?
 
isnt the lower left seam where people hold their phone more than half the time

I can't speak for millions of people so I don't know. I have had no issues not touching it based on how I hold the phone.

Again it's VERY simple. If you must touch that clearly visible seam either buy a case or get a new phone. This has been discussed to death on this forum.
 
This isn't a reference to the reception issue at all. It says don't use cases that contain metal parts :rolleyes:
 
I can't speak for millions of people so I don't know. I have had no issues not touching it based on how I hold the phone.

Again it's VERY simple. If you must touch that clearly visible seam either buy a case or get a new phone. This has been discussed to death on this forum.

again its not as simple as that. we are talking about holding a phone in the most basic calling phone grip. Even if you hold it in your right hand if your little finger touches the black line, the bars drop and in weak places it drops. if you hold it in your left hand, your palm touches it most of the time. Even if the iPhone was meant to be designed for better reception, the shortening of both antenna's nullifies and worsens the affect
 
again its not as simple as that. we are talking about holding a phone in the most basic calling phone grip. Even if you hold it in your right hand if your little finger touches the black line, the bars drop and in weak places it drops. if you hold it in your left hand, your palm touches it most of the time. Even if the iPhone was meant to be designed for better reception, the shortening of both antenna's nullifies and worsens the affect

Ok. So clearly you're going to have a problem so take it back. Like I said haven't dropped a call yet holding it how I want. Clearly I'm just a fan boy because I actually have no problem using this phone.
 
If i needed a case for a Phone to make a call, shouldnt that come with a phone? and if it comes without one, isnt that called a design failure that I require a case for the calls not the drop?

I totally agree and if we have to shell out an additional $30 to fix a hardware design flaw then Apple needs to pick up the tab for their incompetence.
 
If i needed a case for a Phone to make a call, shouldnt that come with a phone? and if it comes without one, isnt that called a design failure that I require a case for the calls not the drop?

Why post this same thing that has been posted 10,000 times when there is no answer anyone here can give you? Apple has the answer: Not happy with your iPhone 4 then simply return it for a full refund and your problem is solved.
 
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