messages app issue

Discussion in 'iPhone Tips, Help and Troubleshooting' started by bobbylonghorn31, Apr 22, 2018.

  1. bobbylonghorn31 macrumors newbie

    Joined:
    Apr 22, 2018
    #1
    Hi, I have been having issues with the messages app for awhile and looking for help/answers.
    So my family and I have a group message where we send funny videos/photos of our cat. Every time one of them sends me a video the video is grainy/blurry/hard to see and really small however their phones display it fine without those issues. If it helps, I have a iPhone X and they have a iPhone 7/iPhone 6/iPhone 6s.

    It happened again tonight so after looking into it more I discovered that the videos from all their phones are sent to me in the format "3GP/3GPP" and the videos I send them are sent in the "Quicktime movie" format which is a higher size (non compressed).
    I am confused as I know 3GP is compressed but they all say they have no issues seeing videos and only I do.


    Also, I have iMessage turned on but they don't so if I understand it right iMessage doesn't work unless both parties have it enabled correct? So that wouldn't be causing this right?

    I appreciate it, Thx.
     
  2. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #2
    Sounds like you are getting it all through regular MMS messaging via your carrier, rather than through iMessage that would carry better video.
     
  3. bobbylonghorn31 thread starter macrumors newbie

    Joined:
    Apr 22, 2018
    #3
    What I don't understand is my family isn't using iMessage and they aren't having the problems I have (listed above), do you know what is causing that and how would I go about fixing it?

    Also doesn't make since to me that when they all send videos it's 3gp, but I send them videos and it's Quicktime movie format in high quality
     

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