they better learn it because if they want to keep using computers, at least microsoft computers, you better get used to it because this is the path they are going.
So rather than getting paid for downgrading someone's PC you tell them to FO and use it
It will be a LONG time until the touch interface is pretty much mandatory .. I mean we still have 2000+ XP machines for crying out loud, with NO intention to upgrade ANY TIME soon.
Plus, the only place where a customer is NOT right, is a tax office ..