They have a chance if they concentrate on getting the word out on those lesser known but useful features. Not surprisingly most users from here focus on growth instead of retention.Wow. It took 5 or 6 pages of posts for someone to have a clue.
Most people use Windows and work. They think MS mean Office. They don't know you can do some pretty cool consumer things with Microsoft software. I personally prefer doing these types of things on a Mac, but there are a whole host of people who already own a xbox and a PC and have no idea they can work together to bring content from the PC to the TV.
These stores are going to be about education and customer retention. They are trying to break the mindset that Windows is for work and Apple is for home. And I think they may have a good shot at it.
They will have demo systems setup and workshops about how you can have a digital life with Windows as well.
And, as always, competition is good for us as consumers.
This is a start. They just need to keep it up.