I'll give them a little more time before I file a report with the better business bureau and buy something else. I will also tend to ignore any new "deals" for third party accessories. Its a bummer.
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Mophie's 3-in-1 Travel Charger With MagSafe Temporarily Pulled From Apple Store Amid Widespread Charging Issues
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I have one too, and apparently none from what I can see. Mophie’s charger comes with a charger and a pouch, but otherwise, the cheaper alternatives seem to work just as well.
Did they fix the issue, because it’s still for sale on the Apple Store app. I was eyeing this charger a month ago before our vacation, and just decided to use the MagSafe duo instead. It would’ve been nice to charge all devices at the same time vs 2 and using a second cable for my AirPods Pro 2.
Called Apple Support UK. They've agreed a refund for the second charger I recently bought (and haven''t opened, as it was supposed to be a present to someone today), but not for the one I bought in Feb 2022. Fair enough...?
I've also emailed Mophie today with the serial number of that Feb 2022 one, and got a standard response saying they know there's an issue, and they'll release a firmware update soon. I'd like to know how they'll install a firmware update to a charger without a Mophie app on my iPhone to do it.
I've also emailed Mophie today with the serial number of that Feb 2022 one, and got a standard response saying they know there's an issue, and they'll release a firmware update soon. I'd like to know how they'll install a firmware update to a charger without a Mophie app on my iPhone to do it.
That all seems reasonable. However, Mophie not providing a refund, replacement, or fix and simply making a promise is vague and certainly those kinds of promises aren't always kept. It seems like Mophie should start to provide some kind of date and shouldn't just say "soon".
Maybe Mophie knows the date is November or something like that and they are afraid to disclose.
Maybe the firmware update involves sending the unit back for a swap.
Maybe the CEO is getting exit strategy advice from the Dune PC case guy.
However all we know for sure is "firmware update soon", so that's frustrating.
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I had emailed travelcharger@mophie.com when this article came out and provided my serial number along with a request to be placed on a list to be notified when/if the firmware was available. I received all of the canned answers mentioned by others in this thread, which I believe are auto-replies and that was eventually closed.
Today, I received an email inviting me to order the "firmware upgrade kit". It seems this will need to be applied manually.
Today, I received an email inviting me to order the "firmware upgrade kit". It seems this will need to be applied manually.
Attachments
If anyone is interested, her is the link (UK version - presumably US will have its own site) for the firmware upgrade kit, which they claim will take 2 mins (they will skin you for a postage charge):
https://uk.zagg.com/firmware-update-kit/
https://uk.zagg.com/firmware-update-kit/
The US link below. I ordered it and there was no postage charge unless you wanted faster shipping. The page states that the expected ship date is August 9.
https://www.zagg.com/firmware-update-kit
https://www.zagg.com/firmware-update-kit
Thanks for this link. I just ordered one with Express shipping, and that was free. It was £4.99 if you wanted Standard shipping.
I think they've change it since I ordered - for me it was £4.99 standard and £11.99 express - I've just had the £4.99 refunded (I assumed it was some Brexit nonsense with them being in Ireland and shrugged my shoulders at it - so nice to get a bonus).
hello!
So I had to deal with this issue today.
My brother bought 2 online back in May from the US store (we don't live there).
While on holiday in Berlin in early/mid July, we faced this issue. He went into an Apple store, they tried to replace the item, saw that it was recalled and immediately offered him an "exchange".
I tried to do the same with the second one in Dubai, and was met with a combination of: "we don't offer refunds" ... "contact Zagg" ... "it's past the 15 day period" etc .. even when I clearly started the statement with "this product has been recalled".
I was bounced around between one staff member and 2 "geniuses", again, they were initially very condescending until I lost my temper. I was asked that I cannot expect a refund at this point, and my reply was that IT'S NOT WORKING AND HAS BEEN RECALLED, what do you think RECALLED MEANS?
They were adamant that they cannot process a refund or exchange or gift card because I bought the item in a different region in a different currency, to which my reply was, why did Berlin happily do it without blinking?
A random staff member approached me and I spoke to him in Arabic, he asked to see the product and it was as a lightbulb moment, he immediately told his 2 colleagues to refer to their emails (I was so curious to know the details). Their TONE miraculously changed, and based on what I'm reading here, Apple has a role to play with their software updates.
The initial staff member told me the item was discontinued (erm, isn't that the same as recalled?) but I swear I spotted it on the shelf.
In the end, they used their local product code ID to "return it" and issued me a "gift card" as their system wouldn't allow them to return the product when they looked up the shopping history (as the invoice lookup failed as they have different codes).
My advice is, walk in, explain that the item is not working, if the staff member does not understand, ask to speak to a manager. Ask the staff / manager to check their emails for a memo about this product being recalled. They will most likely be understanding / accepting to process an "exchange" rather than a "refund".
This should work at any Apple Store regardless of which country you bought the product in and which currency and method of payment.
so you are saying it doesn't fix the issue? The dongle is waiting for me at home.
I received my firmware update but haven't opened it yet. I was always a little skeptical of a firmware issue since I have two chargers and one works just fine. I bought them the same day direct from Zagg. We'll see...
Received my update today and applied it. Process went smoothly. I'm charging three items (AirPods Pro, iPhone 14 Max, and Apple Watch) simultaneously now without issue for about five minutes.
I have two of these and they are both doing the same thing. If you power cycle, it works. If you start charging the phone and remove at some point (it's not consistent, maybe the 4th, maybe the 6th time) it won't charge the phone but it will charge everything else. I have a hard time believing BOTH of mine are the outliers.
Just leave it plugged in for awhile and see if keeps charging the phone consistently.
Edit: I'm not the only one.
Just leave it plugged in for awhile and see if keeps charging the phone consistently.
Edit: I'm not the only one.
Also, discovering during a trip that your charger doesn't work is so inconvenient that it's almost better to just give up on this possibly/probably unreliable charger. I really want to fix it and make it work, but it's almost not worth the hassle. I only use this charger during travel.
Okay I see what you mean. After I used it for a night, the AirPods charger works fine but the main phone charger will not start charging again till you unplug it. Well that’s not good.
Yeah. I mean you can power cycle, but now I have to actually check if it's charging, which isn't exactly ideal for any charger. It should just work. Their online support is down too.
Okay, so the product worked then stopped working. The company's support email system fires out boilerplate responses, not helping anyone. They create a firmware dongle (more e-waste) and start charging shipping for it. Then they realise they shouldn't have charged shipping for it, and refund people who paid that. Then the firmware dongle doesn't fix it properly.
I don't think I'll ever buy another Mophie or ZAGG product again.
I don't think I'll ever buy another Mophie or ZAGG product again.
I tried reapplying the firmware update, just in case charged the phone then took it off, and tried again the next evening. Same thing, need to power cycle to get it to start charging… don’t they test these things?
guess my Duo will have to cover me during travels again. I know it will work even with the camera bump
So I just bought two of them and they had the intermittent charging issue. I ordered the firmware updater, did the update and it bricked both of them. None of them charge anymore whatsoever. Did the update again, just to be sure but to no avail. Both are dead and I can’t file a warranty claim as it says the product is out of stock, while you can still buy it just fine from the page. Zagg hasn’t answered any of my emails and now I have to paperweights. This is really ridiculous.
If you "just" bought them, they likely are the new versions that had new firmware. Zagg released revised versions that supposedly fixed the issue. https://www.macrumors.com/2023/08/01/mophies-travel-charger-returns/
A bit concerning if you were still having charging problems...
However, that update kit should not have been used as it is intended for the older version.
Did you buy them from Apple? I ended up not waiting for Zagg and returned the old version to Apple for a full refund before just buying the new version which has worked flawlessly so far.
In fact again if you "just" bought one, it has new apple watch fast charging and is an entirely new version. That firmware update kit is not intended for it and probably messed something up. I'd return to wherever you purchased.
mophie's popular 15W MagSafe 3-in-1 travel charger updated with Apple Watch fast charging
mophie today is updating one of its more beloved charging accessories. The 3-in-1 travel charger is one of the company’s most popular MagSafe offerings, and now on top of the 15W tech inside, it’s getting updated with Apple Watch fast charging and a more sustainable design. Since mophie revealed...
9to5toys.com
Sorry that happened. I cut my losses and bought something else. Zagg is now dead to me.