My 7+ keeps soft "crashing" to the lock screen

Discussion in 'iPhone' started by EvoXOhio, Oct 11, 2016.

  1. EvoXOhio macrumors member

    Joined:
    Nov 20, 2014
    #1
    Every few days, at random times (taking pictures, playing a game, etc.) my iPhone 7+ will do this soft crash thing. The screen turns black, there is a spinning wheel, then it's on my lock screen. It only takes a few seconds, so it's not a full reboot.

    Trying to figure out if others are having this. If so, I'll try to ride it out and see if 10.1 fixes it. If I'm the only one, I'm going to try a factory reset (I restored this from a backup of my 6+), and if that doesn't help, take it to the Apple Store.

    It only happens every few days, and I can't make it do it on command, so it's going to be hard to prove to Apple that is is happening.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

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    At the iPhone hacks section.
  3. EvoXOhio thread starter macrumors member

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    Nov 20, 2014
    #3
    That is my plan, but I don't want to do that if this is a known issue and a restore won't fix it. I'd rather not lose all my iMessages on my phone. I have conversations going back 2 years.
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    It's not a known issue.
    That's usually the problem with old backup files from years ago created on old iOS versions and on older devices.
    Many software bugs will carry over to the new phone.
    Up to you if you want to keep dealing with it.
     
  5. Mabus51 macrumors 6502a

    Joined:
    Aug 16, 2007
    #5
    Yeah I'd try a restore. I have the 7+ and have only had 1 crash from an older version of an app that I tried to use. Other than that it's been pretty solid minus the iOS 10 bugs, like the disappearing number pad during a call. WatchOS 3.0 on the other hand is per garbage. Apple should be ashamed of that release in it's current state.
     
  6. iArneezy macrumors member

    iArneezy

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    Sep 12, 2016
    Location:
    Arkansas
    #6
    There's another thread on here about this same problem other people are having, including myself. When I first got this phone I set it up as new, didn't transfer anything over except my contacts and photos. So I don't think going through setting it up as new will fix it. Probably just a software bug that will get fixed with an update(hopefully). But no you are not the only one with this problem
    --- Post Merged, Oct 11, 2016 ---
    Mine seems to only happen when I use the camera app. But it's happened maybe 3 or 4 times since I got the phone
     
  7. EvoXOhio thread starter macrumors member

    Joined:
    Nov 20, 2014
    #7
    Thanks, this is why I wanted to ask before I took the time to do a restore and lose all my iMessages. I searched earlier and couldn't find any threads, but I will look again for the one you are referring to.
     
  8. iArneezy macrumors member

    iArneezy

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    Sep 12, 2016
    Location:
    Arkansas
    #8
    Look up "iPhone randomly goes to a black screen."
     
  9. EvoXOhio thread starter macrumors member

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    Nov 20, 2014
    #9
    Thanks! I found it.
     
  10. asears82 macrumors newbie

    asears82

    Joined:
    Aug 28, 2016
    Location:
    Ohio
    #10
    Mine does the same thing. It was setup as new.
     
  11. Lammy macrumors member

    Joined:
    Oct 27, 2013
    #12
    My 7 plus 128 did this "re-spring" as people are calling it when I tried to open this thread. I have tried setting up as new, restoring from a backup, etc and I still have the issue. I tried the 10.1 beta and the problem only happened once a day. I just went back to 10.0.3 and it's happening A LOT. I've missed out on being able to take a few time sensitive pictures because of it.
     
  12. npolly0212 macrumors 65816

    Joined:
    Sep 21, 2015
    #13
    mine does it multiple times a day since I got it the sunday after the release day. Just haven't gotten time to run to local store to get it exchanged or fixed
    I set it up as new to begin with so not sure what else to do..
     
  13. EvoXOhio thread starter macrumors member

    Joined:
    Nov 20, 2014
    #14
    I have been running the 10.1 beta for a little over a week and I haven't had the issue once.
     
  14. Newtons Apple macrumors P6

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #15
    If restoring as new does not cure the problem, you know it is hardware and need to get it replaced changed. You can always restore from an encrypted backup later after you get your new device. It that makes your new device start doing the same rebooting, you know that it was a software/app problem.
     
  15. gravytrain84 macrumors 6502a

    gravytrain84

    Joined:
    Jun 24, 2010
    Location:
    LA
    #16
    I am having this issue too. It happens multiple times a day and it's very annoying. I tried a complete restore and it did not help.
    --- Post Merged, Oct 24, 2016 ---
    10.1 is out as of now. I will try it with that and if still no improvement, I will request a replacement from Apple.
     
  16. DonDadaT6 macrumors member

    DonDadaT6

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    Sep 10, 2016
    Location:
    Austin
    #17
    My phone has done it a few times. I think it happened twice when I tried to open the camera from the lock screen.
     
  17. asears82 macrumors newbie

    asears82

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    Aug 28, 2016
    Location:
    Ohio
    #18
    From what I have gathered, it is not device specific. A co-workers iPhone 6s does it as well.
     
  18. Mxbzz macrumors 6502

    Joined:
    Jul 22, 2012
    #19
    Can confirm. I have the exact same issue on my 6S and 7 when swiping down to see my notifications. Happens 1 in every 10 attempts.
     
  19. gravytrain84 macrumors 6502a

    gravytrain84

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    Jun 24, 2010
    Location:
    LA
  20. asears82 macrumors newbie

    asears82

    Joined:
    Aug 28, 2016
    Location:
    Ohio
    #21
    So far so good for me as well.
     

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