Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

My call to ATT about 4S *weird*

G

GooGleit15

macrumors member
Original poster
May 20, 2008
64
0
Just called ATT twice and they sounded like they had no idea what to do... Not sure if they were new employees or what but she first started to tell me that my phone will ship tomorrow and i should get sometime this week...

I then told her the phone doesn’t come out till the 14th and she says "o you must have ordered an iPhone 4S" I then proceeded to tell her that I could give my order # to her... She took it down and then had me on hold for 5 mins while she spoke with her manager... She stated "my manager says the phones will be shipped out in 14-21 days from the pre order point...

Info: ordered my phone 0445 on Friday and got my confirmation 5 mins later... my ordered still states pending shipment and the FAN account says backordered/ processing... maybe I should call back when they have ppl who know what their doing.
 
idk dude, I'm afraid that I won't be seeing mine for 14-21 days from yesterday either, based on the e-mail I received. If that's the case I might be pissed off enough to return it and go back to the 4. Or Screw both of them and get an S2.
 
To be completely honest, I think you should just wait, chill, etc. You ordered your phone only 2 days ago. There's nothing to worry about at this point.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

wordoflife said:
To be completely honest, I think you should just wait, chill, etc. You ordered your phone only 2 days ago. There's nothing to worry about at this point.
Click to expand...

This. Until more time passes I think everyone needs to calm down *rolls eyes*
 
Captain America said:
idk dude, I'm afraid that I won't be seeing mine for 14-21 days from yesterday either, based on the e-mail I received. If that's the case I might be pissed off enough to return it and go back to the 4. Or Screw both of them and get an S2.
Click to expand...

hey not to step out of line here but are you the same person who said you weren't gonna get an iphone 4s and how u were so amazed with the inspire 4g that you decided to get an android phone? it may or may not be you who im thinking of.
 
gotta love electronics, they make u so impatient, and then to add to the fun the only people who can give you information are clueless
 
Your order will be fine, stop freaking out. ATT reps for the most part are useless. If you got the emails you will be fine.
 
RafaelT said:
Your order will be fine, stop freaking out. ATT reps for the most part are useless. If you got the emails you will be fine.
Click to expand...

Which means I'm screwed as the confirmation e-mail I got from Premier yesterday said:

Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Your iPhone will ship in approximately 14-21 days.
 
yesterday I chatted online with premier support, and the rep told me that ALL preorders will be shipped on the 14th. I laughed at her, and told her that either she is sadly mistaken, or they are going to have 200,000 angry at&t customers on the 14th.
 
Captain America said:
Which means I'm screwed as the confirmation e-mail I got from Premier yesterday said:

Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Your iPhone will ship in approximately 14-21 days.
Click to expand...

That does not mean you are screwed, there have been other discussions on this and the same thing happened last year. Everyone got their phone on launch day.

Even if it were the case there is nothing that the reps can do.
 
RafaelT said:
That does not mean you are screwed, there have been other discussions on this and the same thing happened last year. Everyone got their phone on launch day.

Even if it were the case there is nothing that the reps can do.
Click to expand...

If I don't have it within 3 days of launch because I waited ONE day to preorder it, I'm going to be very pissed and probably go Droid.
 
Captain America said:
If I don't have it within 3 days of launch because I waited ONE day to preorder it, I'm going to be very pissed and probably go Droid.
Click to expand...

Ok, Have fun. Although I am not sure why AT&T screwing up would make you change what brand of phone you want :confused:
 
Captain America said:
Which means I'm screwed as the confirmation e-mail I got from Premier yesterday said:

Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Your iPhone will ship in approximately 14-21 days.
Click to expand...

My premier email says

Your iPhone has been reserved and is expected to be delivered on Oct 14, 2011.
 
i'm glad i dont work for cs because any of your a holes that would call me would get your orders "accidentally" canceled
 
Why don't you wait until Thursday and see what it says.... you have your email confirmation... you have a phone... I'm sure the status will change several times before it ships. Calling CS is just going to frustrate you and them.
 
Just AT&T giving their customer the same experience us Verizon customers experienced when everyone's order said shipping 10/21. It worked itself out just as this is likely to. Give it time.
 
The average rep at ATT definitely does HOT have a clue what they are talking about, I can promise you that. Some are great, most are not.

But what she said is more or less true- they will probably be dispatched Monday or Tuesday and arrive at your door on Thursday or Friday. These things are coming from China (I assume) so they have a few days in the air before they hit ground delivery.
 
b166er said:
The average rep at ATT definitely does HOT have a clue what they are talking about, I can promise you that. Some are great, most are not.

But what she said is more or less true- they will probably be dispatched Monday or Tuesday and arrive at your door on Thursday or Friday. These things are coming from China (I assume) so they have a few days in the air before they hit ground delivery.
Click to expand...

Yeah it's probably just me being my pessimistic (among other things) self. What are the chances of people receiving them on Thursday? Like, how does that work?
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back