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My iPhone 3G hasn't been dispatched from CPW
- Thread starter markfc
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well at least they are helping some people out. Just to let people know too, when I was in store they showed me the stock levels on screen and they had 1300 16gigs in the warehouse and they were being picked, and every time they refreshed they dropped. And as affirmation my order has been despatched according to the online tracker thing. Fingers crossed...
I am soo happy I got home today and check my order and it has been despatched for delivery to store Monday.
Also got the letter saying my account is going to be credited £20, same question as everyone else though.... what account??
Also got the letter saying my account is going to be credited £20, same question as everyone else though.... what account??
super excited, just checked my delivery status on cpws' site and i says on route for delivery. i took the option for delivery at the store, so i hope i can pickup the phone tomorrow at the store.
Current Status: These goods have been scanned at the collection branch and are now on route to the delivery branch.
Customer Reference: Scheduled Delivery Date: 19/07/08
Tracking History
17:25 Friday, July 18, 2008 On route to delivery branch
Get in!
Customer Reference: Scheduled Delivery Date: 19/07/08
Tracking History
17:25 Friday, July 18, 2008 On route to delivery branch
Get in!
I went into my local store showing them the letter and asking about the account. The guy said you have an account assigned to you because of the order.
He also said he weren't able to let me use the credit until the manager was there to authorize it. So make sure you bring the letter in too
Cool, I will take it with me when I get my call to pick up the phone.
Does anyone know if they sell the docks in cpw stores?
Can you track your order online or do you have to ring the number on the cpw website? I got the letter yesterday and then a phone call from the shop saying the oredr has been picked and that it would be delivered to the shop Saturday (today) or Monday. Can't wait after the shambles of last Friday!
Track online using this https://www.mycarphonewarehouse.com/portal/servlet/gben-ordertrack-OrderTrack and type in your order reference
It should then give you the link to track delivery whoever it is being delivered with, for instance mine links to City Link
I just again checked my order status online, and it's still at stage 2 but showing:
"A problem occurred processing your order (e.g. wrong postcode, no payment). We will contact you as soon as possible.. Your order should have arrived on Mon, 14 Jul 2008."
Hmmm.
"A problem occurred processing your order (e.g. wrong postcode, no payment). We will contact you as soon as possible.. Your order should have arrived on Mon, 14 Jul 2008."
Hmmm.
Oh dear. That is exactly what I now have (and have had since yesterday morning). Not good, I'm afraid.
I was assured, on Wednesday evening, by the guy at CPW who has been dealing with my order (who has been as helpful as anybody could have been, under the circumstances) that my 16Gb black iPhone would be delivered yesterday (Friday 18th).
Having been in stage 2 with the "out of stock" message for several days, my status briefly changed to "being processed" (without saying out of stock), but then, late Thursday or early Friday, changed to this new message ("A problem occurred ...").
So my order is now stuck. All I have managed to find out is that there was an "IT error"
eek: - I have enough of them at work!) prior to dispatch on Thursday. I am now waiting for the guy who took my order to be back in, to get it sorted. The other option is to cancel and place a new order, but I am reluctant to do that right now. If you do happen to find how to get the order unstuck, I'd love to know!
Looks like my Iphone is sitting at the citylink depot waiting to be delivered to the store on Monday
Oh dear. That is exactly what I now have (and have had since yesterday morning). Not good, I'm afraid.
I was assured, on Wednesday evening, by the guy at CPW who has been dealing with my order (who has been as helpful as anybody could have been, under the circumstances) that my 16Gb black iPhone would be delivered yesterday (Friday 18th).
Having been in stage 2 with the "out of stock" message for several days, my status briefly changed to "being processed" (without saying out of stock), but then, late Thursday or early Friday, changed to this new message ("A problem occurred ...").
So my order is now stuck. All I have managed to find out is that there was an "IT error"
If you do happen to find how to get the order unstuck, I'd love to know!
Yes this is EXACTLY the same turn of events that I've experienced! Spoke to them this morning, they said my order was at the store ready for collection (but the guy sounded extremely confused). Phoned the store, they said "nope, not here" and that it would be next Friday (25th). He also added the order was "being processed". He also said CPW would pay my line rental up till when I get the phone. I'm going on holiday in a few days so I've just resigned myself to the fact I'm not going to have it and that I'm saving money on the line rental.
Same here - after the initial delay from 11th July to Monday 14th, then being promised it would be delivered on Friday 18th, of course it doesn't arrive and on visiting the store again they suggested it might arrive on Friday 25th.
I did ask about the £20 compensation and they confirmed that I would get this when I picked the phone up, but I will have to push for a free accessory as some other forum members have done (annoyingly I brought a case on the 11th July thinking it would arrive on Monday). I would have cancelled as other people have done on here, but I really want to keep my phone number.
The online tracking tip is great though (even though I ordered in store) - just a shame I'm only at stage 2!
What is your status showing on the online tracking system? I've gone from "out of stock" to "being processed" to "an error has occurred" - much like Vereina's post above. Fun and games!
I checked yesterday and it was "being processed". Unfortunatly don't have the order number with me at the moment. I'll check again tonight though - from what you say it sounds like they are still having problems!
Mine has now changed from "an error has occurred" back to the "out of stock" message. I spoke to the CPW guy who originally handled my order today; I think that this change in status was due to something he did. So if you are still getting the "error has occurred" message, it's probably worth calling them again to get the error condition removed.
My impression is that the error may have happened at the stage when the order was being picked for delivery (last Thursday), at which point their system got confused because although it "thought" there should have been stock, in fact there wasn't.
Sounds like Friday 25th may now be a possible delivery date - but I'm certainly not holding my breath!
What a mess! I spoke with customer services once again today. They didn't know what the error message meant but said the order was still being processed and that I'll "definitely" have it by Friday. I get the strong impression they don't have a CLUE what is going on with these iphones!
Shame my number has already transferred to o2 because I'd otherwise be cancelling this phone like a shot.Ok another chapter today added to 'when will I get my iphone?', supposed to be delivered to store before 5:30pm by City Link.
Have been checking all day on the online city link tracker and nothing. Phoned City Link when I got in at 5:45pm and was told it hasn't been delivered the driver ran out of time, we can deliver it free tomorrow though!!!
So what's the betting they will run out of time tomorrow as well or they will deliver it at 5:29pm when I am on my way home.
I have had bad experience from City Link before and this is proving that it was not a one off before with them. So where is my phone tonight I wonder and when will I get it, tomorrow, Wednesday...................
Have been checking all day on the online city link tracker and nothing. Phoned City Link when I got in at 5:45pm and was told it hasn't been delivered the driver ran out of time, we can deliver it free tomorrow though!!!
So what's the betting they will run out of time tomorrow as well or they will deliver it at 5:29pm when I am on my way home.
I have had bad experience from City Link before and this is proving that it was not a one off before with them. So where is my phone tonight I wonder and when will I get it, tomorrow, Wednesday...................
Success
My 16gb was delivered to CPW Fleet Street today. In fact, they received all of the 16gb units ordered by customers on launch day. The 8gb units arrived on Friday.
What to do with my £20 voucher - quite tempted by the BT headset
My 16gb was delivered to CPW Fleet Street today. In fact, they received all of the 16gb units ordered by customers on launch day. The 8gb units arrived on Friday.
What to do with my £20 voucher - quite tempted by the BT headset
Ok just checked my home phone and had a missed call from CPW this morning, just checked City Link's website and it is now saying it was delivered this morning about 11:30am, matches the time CPW called. So looks like my phone has been there all day
That's good news!
I've noticed that on the CPW website 16GB iPhone are available to order online from tomorrow - there is a note saying if you order online it will arrive by the 25th (but it's not clear whether or not this is just the 8Gb). But hopefully this means that they can finish all their 16Gb outstanding orders from launch day too.
Picked it up today and all set up now
Absolutly love it
A bit annoyed though as bought an invisibleshield and out the from on to find I got dust on the sticky side and it looks awful, took it off now. Waste of £15 though, used the £20 credit from CPW to buy it as well
Anyone know a way to clean the stick side without getting more dust on it or is it ruined
Absolutly love it
A bit annoyed though as bought an invisibleshield and out the from on to find I got dust on the sticky side and it looks awful, took it off now. Waste of £15 though, used the £20 credit from CPW to buy it as well
Anyone know a way to clean the stick side without getting more dust on it or is it ruined