My iPhone 7 Plus has randomly shut off and turned back on around four times.

Discussion in 'iPhone' started by VertPin, Sep 27, 2016.

  1. VertPin macrumors 6502

    VertPin

    Joined:
    Nov 12, 2015
    #1
    I'm not sure if this is an iOS issue, or a hardware issue either. This was happening while I was on 10.0.1 and now 10.1 beta.

    My new iPhone 7 Plus will just randomly shut off when listening to music or doing a random task at any percent. What gives? It just shut off around 61% and booted back to the lock screen without an apple logo. Is anyone else having this issue?
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    That sounds like a hardware issue. Best restore to a non-beta build and take it to an Apple Store.
     
  3. phobos512 macrumors regular

    phobos512

    Joined:
    Mar 26, 2012
    Location:
    High Desert, CA, USA
    #3
    Are you using the Apple Leather Case by chance? I found in investigating an issue I thought was Bluetooth related that the new Apple Leather case is slightly wider than the old, and with the aluminum buttons makes it very easy to accidentally reboot the device - because rebooting now is Volume Down + Power; not Home + Power like on older devices.

    I have a spot in my car I used to place my 6S+ but with the new case it's just wide enough that when I put the phone in the case in the same spot it reboots after 10 seconds (which is how long you have to press the buttons down to reboot the phone). It took a few times of it doing this for me to figure it out.
     
  4. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    I would contact Apple Care. This sounds like an internal hardware issue. iOS 10 is unlikely the cause.
     
  5. VertPin thread starter macrumors 6502

    VertPin

    Joined:
    Nov 12, 2015
    #5
    Thanks. I'll revert back now and post results later.

    I doubt I'll be able to get it replaced so quickly, this is a Jet Black 256GB Plus model.
     
  6. Mrbobb macrumors 601

    Joined:
    Aug 27, 2012
    #6
    In case you are wondering... this is not normal.
     
  7. cdmoore74 macrumors 68020

    Joined:
    Jun 24, 2010
    #7
    I haven't had one reboot on my 7 Plus and I'm running on iOS 10 beta. If a factory reset does not work take it back and get a replacement.
     
  8. richard6r macrumors regular

    Joined:
    Jun 11, 2013
    #8
    I like how everyone automatically assumed hardware issue... It could be springboardd crashing and setting the device back to the lockscreen, have had this happen to me a few times already as well but not enough to warrant me considering the device as defective. If it was a hardware issue you'd see it go to the apple logo as a HARD reboot.
     
  9. chhhrrriiisss macrumors 6502a

    Joined:
    Mar 29, 2009
    Location:
    Connecticut
    #9
    Whenever I am in iMessage and try to attach or take and send a photo my iPhone will randomly crash and respring. I'm wondering if this is a common issue and if there is a work around or if it's a bug to be fixed in an iOS 10 update.
     
  10. richard6r macrumors regular

    Joined:
    Jun 11, 2013
    #10
    ^ Restore to factory. This is not normal at all.
     
  11. danny8200 macrumors 65816

    danny8200

    Joined:
    Oct 27, 2014
    Location:
    Chicopee, MA
    #11
    Been happening on my 7 plus ever since updating to 10.0.2. It was just fine before then.

    If you don't see the Apple logo, and you just see the spinning wheel and back to your lock screen then it's what we call a "respring". Resprings are rarely hardware related. At least in my XP of using iPhones for the past 7 + years.

    If you see the Apple logo then it can indicate something more serious.

    This reminds me of the resprings that cropped up a couple of iOS versions ago. (8.x I think). 9 fixed it.

    Results will vary.
     
  12. Oridus, Sep 27, 2016
    Last edited: Sep 27, 2016

    Oridus macrumors 6502a

    Joined:
    Oct 8, 2012
    #12
    I second this notion. If it's just a swirly icon for a few seconds and the lock screen comes back, it means your "springboard" has crashed. Springboard is the application that runs the home screen on iOS devices. Normally is software related, not hardware. Either factory reset and restore or wait for the next update. iOS 10 still has a few bugs.
     
  13. rcckks96 macrumors member

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    Oct 4, 2013
    Location:
    Stamford,CT
  14. ohms12 macrumors 6502

    ohms12

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    Jun 21, 2012
    Location:
    Scotland
    #14
    [​IMG]

    '15 Golf R - fits like a glove! :D
     
  15. VertPin thread starter macrumors 6502

    VertPin

    Joined:
    Nov 12, 2015
    #15
    I reverted to the normal iOS version and restored from an iCloud save. I will post my battery from 100% to 0% as time passes.
     
  16. Kalvin00 macrumors regular

    Joined:
    Sep 16, 2004
    #16
    Mine has done it several times, during stuff using the camera (snapchat or the camera app)

    I don't think it has done it any other time though.
     
  17. danny8200 macrumors 65816

    danny8200

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    Oct 27, 2014
    Location:
    Chicopee, MA
    #17
    My last re spring was using the camera app as well. Switching camera modes.
     
  18. csmith1289 macrumors member

    csmith1289

    Joined:
    Oct 10, 2014
    #18
    I had it happen when using the camera app as well. Going from 2X zoom back to normal.
     
  19. chhhrrriiisss macrumors 6502a

    Joined:
    Mar 29, 2009
    Location:
    Connecticut
    #19
    I'm not on the beta and this is happening to me.
     
  20. csmith1289 macrumors member

    csmith1289

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    Oct 10, 2014
  21. VertPin thread starter macrumors 6502

    VertPin

    Joined:
    Nov 12, 2015
    #21
    Well, last night I reverted to the latest non-beta iOS software version. The phone was doing great! ...Until at 40% my iPhone just crashed opening the photo app. It "respringed", as the black screen and circle animation took place and went back to the lock screen as if nothing happened. WTF?
     
  22. richard6r macrumors regular

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    Jun 11, 2013
  23. VertPin thread starter macrumors 6502

    VertPin

    Joined:
    Nov 12, 2015
    #23
    Did you read the thread? It's not a typical app crash.
     
  24. Brandonjr36 macrumors 6502

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    Sep 12, 2016
    Location:
    Joplin
    #24
    My girlfriends regular 7 was doing that. We did the the update to 10.2 and it stopped doing it.
     
  25. SK360 macrumors 6502

    Joined:
    Jun 7, 2010
    Location:
    Pittsburgh, PA
    #25
    Also have the resprings on my 7+ using 10.1 Beta
     

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