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My iPhone 7 Plus has randomly shut off and turned back on around four times.

Well I wiped it. Still crashing. And something is funky when connected to my computer. It's like the Home button is clicking over and over and over really fast when I'm holding the button in. It's really weird. It does this connected to any computer, and with any Lightning cables I've tried.

Craziness! Here's a video of it, after a completely fresh re-install, BEFORE even using the phone (I figure this would nail it down as a hardware issue).

 
WilliamG said:
Sigh... I'm not sure what to do. Phone keeps crashing. I don't want to set up my phone as new because it's a pointless device without all my data.

What to do at this point?
Click to expand...

Only thing you can do - try a replacement you may end up with hardware issues that you may or may not have been having though. Swap game is always a roll dice situation hence my recommending trying setting up as new.

If you get one in the mail, maybe you can hold onto existing unit if replacement does same? Not sure

Sounds like you isolated it to the unit though in the post above this one?
 
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thadoggfather said:
Only thing you can do - try a replacement you may end up with hardware issues that you may or may not have been having though. Swap game is always a roll dice situation hence my recommending trying setting up as new.

If you get one in the mail, maybe you can hold onto existing unit if replacement does same? Not sure

Sounds like you isolated it to the unit though in the post above this one?
Click to expand...

Right, I'm DREADING the replacement, but Apple has arranged it. I get to keep my existing one till the new one shows up, so yes - I'm glad for that. I can decide which to keep (though my existing one is just broken, clearly).
 
WilliamG said:
Right, I'm DREADING the replacement, but Apple has arranged it. I get to keep my existing one till the new one shows up, so yes - I'm glad for that. I can decide which to keep (though my existing one is just broken, clearly).
Click to expand...

Good Luck! Keep us posted
 
This is happening to my iPhone 7 Plus 256gb, and the troubling part is that it's also happening to my wife'a smaller iPhone 7 128gb. We did a factory reset on hers and the problem persists, especially when listening to music. Super annoyed and I'm feeling like iPhone 7 is total garbage, since I've had 0 issues with my last 4 iPhones. I'm sitting at a pub right now, checked a text, put phone down, picked it up to wake it, the screen was on lock screen unresponsive, randomly shut down after 20 seconds. Pretty lame for a $1000 phone. It's brand new...
 
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chhhrrriiisss said:
Whenever I am in iMessage and try to attach or take and send a photo my iPhone will randomly crash and respring. I'm wondering if this is a common issue and if there is a work around or if it's a bug to be fixed in an iOS 10 update.
Click to expand...

This happened to me today. I feel like it's definitely a software issue.
 
My 7 Plus crashed and rebooted about 10 times today. I have the panic logs, but they contain nothing useful that I can see. At least I have a new phone arriving Monday from Apple. This situation is driving me crazy!
 
richard6r said:
I like how everyone automatically assumed hardware issue... It could be springboardd crashing and setting the device back to the lockscreen, have had this happen to me a few times already as well but not enough to warrant me considering the device as defective. If it was a hardware issue you'd see it go to the apple logo as a HARD reboot.
Click to expand...
I've had this happen as well, rare and basically a non issue to me because I'm usually going again in about 5 seconds after the spinning wheel pops up
 
I can report that after replacing my iPhone 7 last Friday the issue is now gone, so I guess the only solution is to get your phone replaced. I tried every other option, to no avail.
 
chocoyo00 said:
I can report that after replacing my iPhone 7 last Friday the issue is now gone, so I guess the only solution is to get your phone replaced. I tried every other option, to no avail.
Click to expand...

Yep, I'm sure it's the hardware for some of us. The resprings I can't say for sure, but the actual reboots are going to be hardware in my experience. I wiped my phone and set it up as brand new, and within 2 minutes it crashed/rebooted on me.

I got my replacement iPhone 7 Plus today, and it hasn't crashed yet, but the screen isn't as good/uniform as my broken phone. Go figure... :(
 
WilliamG said:
Yep, I'm sure it's the hardware for some of us. The resprings I can't say for sure, but the actual reboots are going to be hardware in my experience. I wiped my phone and set it up as brand new, and within 2 minutes it crashed/rebooted on me.

I got my replacement iPhone 7 Plus today, and it hasn't crashed yet, but the screen isn't as good/uniform as my broken phone. Go figure... :(
Click to expand...

Mine started with frequent resprings and then reboots, but so far everything is good with the replacement. I was concerned with the replacement having some other issue but luckily it looked like new, I wonder if I actually got a new device since the Apple Store had to order me one, since I have a Jet Black color and the Apple guy said they don't have replacements for those in store yet.
 
chocoyo00 said:
Mine started with frequent resprings and then reboots, but so far everything is good with the replacement. I was concerned with the replacement having some other issue but luckily it looked like new, I wonder if I actually got a new device since the Apple Store had to order me one, since I have a Jet Black color and the Apple guy said they don't have replacements for those in store yet.
Click to expand...

I'm pretty sure there are no refurbished units yet. So it would be new.
 
So my replacement phone is model number NN5T2LL/A. I can't find anything on this model number at all, and it's different from my original, defective Verizon phone. I popped my AT&T SIM in and it works, but I don't think it's unlocked...

Any thoughts?
 
phobos512 said:
Are you using the Apple Leather Case by chance? I found in investigating an issue I thought was Bluetooth related that the new Apple Leather case is slightly wider than the old, and with the aluminum buttons makes it very easy to accidentally reboot the device - because rebooting now is Volume Down + Power; not Home + Power like on older devices.

I have a spot in my car I used to place my 6S+ but with the new case it's just wide enough that when I put the phone in the case in the same spot it reboots after 10 seconds (which is how long you have to press the buttons down to reboot the phone). It took a few times of it doing this for me to figure it out.
Click to expand...

Thanks for that information. I was having a difficult time figuring out why when I removed my phone from my case it was the screen asking to shut down or cancel. It must be the "Power"/ "volume down" combination.
 
This has been happening to my black iPhone 7 plus since I got it. There were other problems with it, like it freezing and being totally unresponsive unless I restarted it with the power/volume button move. That hasn't happened since I did a restore from backup. The random restarting issue still persists though, even after the recent iOS update. Basically the screen goes black in the middle of me doing something, the spinning gray wheel comes on for a few seconds, and the lock screen comes on and I can use it again. It's really annoying, it happens every other day and it's always when I'm doing important tasks.
 
WilliamG said:
So my replacement phone is model number NN5T2LL/A. I can't find anything on this model number at all, and it's different from my original, defective Verizon phone. I popped my AT&T SIM in and it works, but I don't think it's unlocked...

Any thoughts?
Click to expand...

Mine is a NNAP2LL/A, also a Verizon phone and it looks like it also works with GSM SIM. Everytime I've bought a Verizon phone from Apple it's been unlocked, so this one might be too.
[doublepost=1478050860][/doublepost]
iTone said:
This has been happening to my black iPhone 7 plus since I got it. There were other problems with it, like it freezing and being totally unresponsive unless I restarted it with the power/volume button move. That hasn't happened since I did a restore from backup. The random restarting issue still persists though, even after the recent iOS update. Basically the screen goes black in the middle of me doing something, the spinning gray wheel comes on for a few seconds, and the lock screen comes on and I can use it again. It's really annoying, it happens every other day and it's always when I'm doing important tasks.
Click to expand...
Same thing happened to mine, eventually it would only turn on after plugging it to charge even though it was charged.
 
Still having these respring issues on my 7 plus and it's annoying me like mad. I did a restore last week to see if it fixed it and nope still getting ready here issues.
 
Spoke to Apple and they offered me 3 options, use a credit/debit card and they'd put a hold of the value of the phone on card and would send me a replacement and that hold would stay on the card until they received defective phone, I don't have that kind of value on a credit card or debit card at this time...this phone was an upgrade..2 they'd send me a box and I'd send phone back and be without a phone of any kind for 1-3 weeks until they repair, & then they also stated take to Apple Store and in my entire state there is no APPLE store, so they suggested Best Buy Geek Squad and made an appointment there for me for today at 3pm, they ran some diagnostic tests and they couldn't truly tell me if it was hardware or software related but that Apple suggest I send back phone for replacement or contact service provider because still within 15 day replacement/return policy agreement so contacting and waiting on hold for Sprint now...

I felt like I was in the same boat I had already been in with Apple I would have to send them phone and be without phone or use and be satisfied with a defective phone...my phone is literally my LIFE!!

I literally waited a month for this phone....because back ordered.

Wish Apple was more helpful...
[doublepost=1478387529][/doublepost]
iTone said:
This has been happening to my black iPhone 7 plus since I got it. There were other problems with it, like it freezing and being totally unresponsive unless I restarted it with the power/volume button move. That hasn't happened since I did a restore from backup. The random restarting issue still persists though, even after the recent iOS update. Basically the screen goes black in the middle of me doing something, the spinning gray wheel comes on for a few seconds, and the lock screen comes on and I can use it again. It's really annoying, it happens every other day and it's always when I'm doing important tasks.
Click to expand...

Mine usually while listening to Apple Music
 
Mine did the random circle thing reboots on the SE, new matte 7 and now my new jb. It is not a hardware issue. It's all happened on iOS 10. Each were fresh installs.
 
Huggiebear said:
Spoke to Apple and they offered me 3 options, use a credit/debit card and they'd put a hold of the value of the phone on card and would send me a replacement and that hold would stay on the card until they received defective phone, I don't have that kind of value on a credit card or debit card at this time...this phone was an upgrade..2 they'd send me a box and I'd send phone back and be without a phone of any kind for 1-3 weeks until they repair, & then they also stated take to Apple Store and in my entire state there is no APPLE store, so they suggested Best Buy Geek Squad and made an appointment there for me for today at 3pm, they ran some diagnostic tests and they couldn't truly tell me if it was hardware or software related but that Apple suggest I send back phone for replacement or contact service provider because still within 15 day replacement/return policy agreement so contacting and waiting on hold for Sprint now...

I felt like I was in the same boat I had already been in with Apple I would have to send them phone and be without phone or use and be satisfied with a defective phone...my phone is literally my LIFE!!

I literally waited a month for this phone....because back ordered.

Wish Apple was more helpful...
[doublepost=1478387529][/doublepost]

Mine usually while listening to Apple Music
Click to expand...

That sounds helpful to me! I picked the first option. I had my new phone the next business day, and sent back the old one. I question the owning of an iPhone if you really don't have the credit available for an additional one iPhone.
[doublepost=1478447347][/doublepost]
CYKBC said:
Mine did the random circle thing reboots on the SE, new matte 7 and now my new jb. It is not a hardware issue. It's all happened on iOS 10. Each were fresh installs.
Click to expand...

The occasional spinning circle respring - yes. That can be "normal" if an app crashes. The Apple logo full reboots - nope!
 
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