Because you would expect that a $3,000 laptop's keyboard wont crap out at the alarming rate we are seeing. Mine, for example, broke 14 months after purchase
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My MBP Keyboard Experience - $513 repair
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Because you would expect that a $3,000 laptop's keyboard wont crap out at the alarming rate we are seeing. Mine, for example, broke 14 months after purchase
Never bought or needed, Such plans are always in the benefit of the provider, not the user. I use my notebooks professionally from the Antarctic to the equator. One should not need to purchase an extended warranty with a premium product as by definition it's inclusive...
Apple simply needs to "step up to the plate" put it's money where it's mouth once was. Stop with the disposable garbage, as it's far from appreciated...
Q-6
Is it though? And here I thought one of the perks of paying so much more for a MacBook rather than some regular $400 Acer was build quality and that I shouldn't worry that my machine would be rendered useless because a speck of dust got under a key and I should pay the price of another Acer just to fix it.
Besides, Apple Care + is 3 years, and a lot of people keep their notebooks longer, especially if they bought top of the line model, in which case you're still SOL when a breadcrumb gets under a key. (Provided Apple doesn't offer extended warranty for this issue)
Well I have had similarly priced windows laptops that have broke more then once. Plus don't most people end up replacing their laptops like around 4 to 5 years. I know I usually replace mine around 4 years.
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Not really, I have owned Macs since my first one a late 2006 MBP and have I have had the late 2006, 2008, 2009, 2014, 2015, 2016 and 2017 MBP. I had apple care on all of them and the 2006, 2008, 2014 and 2016 were all taken back by apple and they replaced them with a brand new laptop that was the current model. So for me it has worked out. I use my MBP to run Photoshop, Lightroom and Final Cut X. I can barely make a laptop last 4 years.
I still use my Macbook Pro 2011 15inch modell, which had the discrete GPU broke twice. Thanks to the vibrant DIY community I could revive it – with the Intel GPU running solely – and it flies along perfectly well again, upgraded to a aftermarket 512GB SSD and 16GB RAM. I am still angry that Apple didn´t issue a firmware upgrade themselves to permanently disable the discrete GPU in the affected Macbook Pro models from 2011 and 2012 – perfectly capable machines for years to come, you know. But things considered: It was a thermal design failure right from the beginning, and not by chance.
Another experience: I had to replace my battery recently and the machine grind to a halt, with lots of jittery and slow downs. I couldn´t figure out at first what would make the machine misbehave like that. I again found help online and had to learn that hidden deeply in parts of the IOPlatformPluginFamily.kext there are profiles which check on the serial of the battery and only allow listed ones. Of course, Apple no longer sells them ... still made my machine misbehave with a third party one installed. I double checked it, and yes: With the native battery installed, no troubles, with the third party one slow downs everywhere and a machine hardly usable. I deleted the profiles and guess what ... it runs like new again, with the third party battery.
I recent years it became more and more clear to me and others, that the Apple of today designs and engineers planned obsolescence/built-in obsolescence into their hardware products, based on dedicated hardware design, hidden software programming and restrictions regarding third party access in software and hardware.
Take, e.g., the recent iPhone revelations regarding their failing batteries. The point is not only the secret throttling to hide the failure, but more so the tiny built in batteries right from the beginning, which cycle far faster than usual past their specifications, especially with those power hungry processor architecture, and make the iPhones prone to be replaced with new ones - when you don´t know a simple battery swap would do it, but shadowing it with shaddy battery diagnostics.
It was the community outside of their influence, which finally showed us the evidence - and pretty it is not.
The thinness-craze with Apple hardware is not about convenience for the user, but improvement/increasing of profits. There is no margin for quality anymore.
The Macbooks Pros 2016 and 2017, they are designed to be as cheap as possible to produce while priced higher than ever. They are engineered to costly fail prematurely and therefore increase the steady profit with selling extended warranties and repairs – after those ran out.
You know what: I want them to continue this path. They need to fail really really hard, so they can learn one or two things. Or their competition finally becomes brave enough to fight them with quality and longevity of hard- and software - and not copying them to the bone.
Another experience: I had to replace my battery recently and the machine grind to a halt, with lots of jittery and slow downs. I couldn´t figure out at first what would make the machine misbehave like that. I again found help online and had to learn that hidden deeply in parts of the IOPlatformPluginFamily.kext there are profiles which check on the serial of the battery and only allow listed ones. Of course, Apple no longer sells them ... still made my machine misbehave with a third party one installed. I double checked it, and yes: With the native battery installed, no troubles, with the third party one slow downs everywhere and a machine hardly usable. I deleted the profiles and guess what ... it runs like new again, with the third party battery.
I recent years it became more and more clear to me and others, that the Apple of today designs and engineers planned obsolescence/built-in obsolescence into their hardware products, based on dedicated hardware design, hidden software programming and restrictions regarding third party access in software and hardware.
Take, e.g., the recent iPhone revelations regarding their failing batteries. The point is not only the secret throttling to hide the failure, but more so the tiny built in batteries right from the beginning, which cycle far faster than usual past their specifications, especially with those power hungry processor architecture, and make the iPhones prone to be replaced with new ones - when you don´t know a simple battery swap would do it, but shadowing it with shaddy battery diagnostics.
It was the community outside of their influence, which finally showed us the evidence - and pretty it is not.
The thinness-craze with Apple hardware is not about convenience for the user, but improvement/increasing of profits. There is no margin for quality anymore.
The Macbooks Pros 2016 and 2017, they are designed to be as cheap as possible to produce while priced higher than ever. They are engineered to costly fail prematurely and therefore increase the steady profit with selling extended warranties and repairs – after those ran out.
You know what: I want them to continue this path. They need to fail really really hard, so they can learn one or two things. Or their competition finally becomes brave enough to fight them with quality and longevity of hard- and software - and not copying them to the bone.
Not to change thread. Dare we use the iPhone battery/throttling issue as example too. We don’t know Apple’s real intent. Slowing performance so we want new phone or covering up battery/power issues. Apple keeps moving closer to profits vs every thing else.
I really don't. This would probably mean moving to a different OS for us - 9 computers, reprogramming bespoke software and a whole new experience. They just need to get their **** together. If the operating system was not tied to Apple hardware then there would be considerable pressure brought to bear. They are so big I am surprised there hasn't been a competition challenge - at least in the EU.
Neither do I as Apple seems intent on killing the Mac as a usable computer and it becoming an iPad with a keyboard running a slightly different OS. I really feel if Apple's execs could get away with it the Mac would be confined to history, potentially too late already...
Q-6
My Macbook Pro went in for a Keyboard Repair. This is what has happened.
Keyboard issue > 1st repair: New topcase and speaker issue on new topcase > 2nd repair: New topcase but dented my screen > 3rd repair: New screen but Touch ID fails so now waiting for new logic board.
Well done, Apple.
Keyboard issue > 1st repair: New topcase and speaker issue on new topcase > 2nd repair: New topcase but dented my screen > 3rd repair: New screen but Touch ID fails so now waiting for new logic board.
Well done, Apple.
Exactly what I have come to expect of Apple in 2018; excessive margin, poor quality, extensive BS to fool the masses...
Q-6
so disappointing. i don't know what's going on these days. sigh.Exactly what I have come to expect of Apple in 2018; excessive margin, poor quality, extensive BS to fool the masses...
Q-6
Done with Apple professionally, not that Apple cares one iota, as long as it can fool the masses into buying disposable garbage year on year...
Q-6
Junk; margins, margins, margins all Apple cares about, cheap to produce, high sell point to the uninformed, beyond insulting to the informed...
Q-6
This was enlightening! Wow! Thanks for this!
I would have still been using my 2011 today had it n to been for the thermal failure. I remember that dang machine rebooted on me while I was programming for an interview! Mac reliability....LOL!
I'm just curious if you have ever found comfort outside of the Mac-ecosystem ? Have you tried or are you currently using other company's laptops ?
giffut wrote in #55 above:
"Another experience: I had to replace my battery recently and the machine grind to a halt, with lots of jittery and slow downs. I couldn´t figure out at first what would make the machine misbehave like that. I again found help online and had to learn that hidden deeply in parts of the IOPlatformPluginFamily.kext there are profiles which check on the serial of the battery and only allow listed ones. Of course, Apple no longer sells them ... still made my machine misbehave with a third party one installed. I double checked it, and yes: With the native battery installed, no troubles, with the third party one slow downs everywhere and a machine hardly usable. I deleted the profiles and guess what ... it runs like new again, with the third party battery."
Very interesting.
Can you tell us WHICH files you deleted to accomplish this?
"Another experience: I had to replace my battery recently and the machine grind to a halt, with lots of jittery and slow downs. I couldn´t figure out at first what would make the machine misbehave like that. I again found help online and had to learn that hidden deeply in parts of the IOPlatformPluginFamily.kext there are profiles which check on the serial of the battery and only allow listed ones. Of course, Apple no longer sells them ... still made my machine misbehave with a third party one installed. I double checked it, and yes: With the native battery installed, no troubles, with the third party one slow downs everywhere and a machine hardly usable. I deleted the profiles and guess what ... it runs like new again, with the third party battery."
Very interesting.
Can you tell us WHICH files you deleted to accomplish this?
Beck in the 1980's, came home for lunch on President's Day. The time it took to park my car, go in the house and make a quick sandwich, okay my wife made it for me, and walk back to the front window, a Jaguar from a local dealership had parked in front of our house.
Walked outside and found it had just been repaired. The repair invoice was on the window. $19,000 USD to make it about 1 mile (we were a mile south of the dealership) and it died. Now there is value for the money.
I remember when Dell sold based on their customer experience. Worked for them too for a period of time. Then my wife had issues with her laptop. By this time all onshore based customer support had been offshored and it took her hours, getting disconnected and on calling back having to re-explain the problem again.
I won't go int all the details but that experience alone soured me on own Dell and really for working for them. I had heard from friends who had had similar experiences. It is a shame really.
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There are very critical opinions about Apple support and customer service in this thread. My (rare experiences) were only positive. 99% of a time Apple stuff is flawless- and I have lots of it, so chances should be pretty high to get a lemon.
Recently, after purchasing iPhone X I have noticed uneven rubber gasket. By chance I was in Brussels and stop by in Apple store to buy some small stuff. I asked technician about iPhone and rubber gasket imperfection - and within 5 mins I was holding a new phone. No questions asked. With this move, they won me over for next 5 years
I am reading a lot on macrumors and I think Apple is just getting smarter with people freaking out and/or trying to scam them. Basing on my experiences only, if you are a regular and “normal” customer (= you can afford it), You will be served properly and your expectations after purchase will not go through the roof.
There are also a lot of fake news spread by competitors here (especially after launch of a new Apple product) and you have to really take some time to build your own opinion. Competition is very hard as PC market is getting smaller. But hey, this the modern internet era... not for naive people trusting in every word they see in internet (before radio, tv, newspapers).
I own two MacBook Pro 13 and 15” (2016 and 2017) and they are flawless. And trust me they are workhorses used 14-16 hrs a day.
Recently, after purchasing iPhone X I have noticed uneven rubber gasket. By chance I was in Brussels and stop by in Apple store to buy some small stuff. I asked technician about iPhone and rubber gasket imperfection - and within 5 mins I was holding a new phone. No questions asked. With this move, they won me over for next 5 years
I am reading a lot on macrumors and I think Apple is just getting smarter with people freaking out and/or trying to scam them. Basing on my experiences only, if you are a regular and “normal” customer (= you can afford it), You will be served properly and your expectations after purchase will not go through the roof.
There are also a lot of fake news spread by competitors here (especially after launch of a new Apple product) and you have to really take some time to build your own opinion. Competition is very hard as PC market is getting smaller. But hey, this the modern internet era...
not for naive people trusting in every word they see in internet (before radio, tv, newspapers).I own two MacBook Pro 13 and 15” (2016 and 2017) and they are flawless. And trust me they are workhorses used 14-16 hrs a day.
It was at least my understanding that these issues HAVE affected the MacBook. We started hearing about keyboard reliability issues on this forum with the 2015 MacBook. The only difference is less people have that computer compared to MBPs and on average MacBooks cost less than the Pros.
You're absolutely right that the 2015 / 2016 MacBook had some issues with the keys "falling" or whatever we'd like to call it. The 2017 MacBook uses the new 2nd generation butterfly switch that is in the 2016/2017 MbP.
It's such a weird situation. You might be right that the adoption rate of the 2017 MacBook is lower than that of the 2016/2017 Pro.
It’s different when there’s a specific flaw with a product (MBP 2016/17 keyboards) that is extremely widespread.There are very critical opinions about Apple support and customer service in this thread. My (rare experiences) were only positive. 99% of a time Apple stuff is flawless- and I have lots of it, so chances should be pretty high to get a lemon.
Recently, after purchasing iPhone X I have noticed uneven rubber gasket. By chance I was in Brussels and stop by in Apple store to buy some small stuff. I asked technician about iPhone and rubber gasket imperfection - and within 5 mins I was holding a new phone. No questions asked. With this move, they won me over for next 5 years
I am reading a lot on macrumors and I think Apple is just getting smarter with people freaking out and/or trying to scam them. Basing on my experiences only, if you are a regular and “normal” customer (= you can afford it), You will be served properly and your expectations after purchase will not go through the roof.
There are also a lot of fake news spread by competitors here (especially after launch of a new Apple product) and you have to really take some time to build your own opinion. Competition is very hard as PC market is getting smaller. But hey, this the modern internet era...
I own two MacBook Pro 13 and 15” (2016 and 2017) and they are flawless. And trust me they are workhorses used 14-16 hrs a day.
Take the legal route. I did and Apple lost.
Apple is disgraceful in how it is behaving. Not only are the 2016/17 MBPros a design disaster they are also a warranty timebomb.
Apple is disgraceful in how it is behaving. Not only are the 2016/17 MBPros a design disaster they are also a warranty timebomb.
Hi BananaX. Where are you from?
I'm having my computer fixed for the third time and they refuse to give me a new unit. Now they are changing "antena and fans".
I just can't believe. That's the third time they open my computer.
What do I need to do to so they replace the unit? I'm contacting an attorney right now.
Regards,
I'm having my computer fixed for the third time and they refuse to give me a new unit. Now they are changing "antena and fans".
I just can't believe. That's the third time they open my computer.
What do I need to do to so they replace the unit? I'm contacting an attorney right now.
Regards,
I had similar experience. I am a bit luckier than you. I don't real have a problem with keyboard, but, I had a major problem with the random popping sound. I took 2 day offs in 2 weeks to visit genius bar, and they didn't fix my problems and made it worse. Third attempt, they replaced with 2017 model and cash my way. But, I returned it the next, because I don't want to experience the same issues again. I saw many people with same issues with the 2017 model. My homemade 23.3" is much better.
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