hihi all, i'm a lifetime Windows user and know very little about OS X. a Mac virgin. a Mac dummy. a Mac n00b as it were. but thanks to this forum, many questions and concerns i had were answered and i was able to come to a decision. Jan 6: i place the following order: including taxes, the damage came to $3000 Cdn. Yep you read that right. the Canadian $ is worth nothing now so it's $3000 up here for the lowest model 27" iMac (albeit with upgraded 2TB Fusion drive, and extended Apple care warranty). so yeah, kind of a big deal... especially when considering what $3000 can get in the PC world (anyway, let's not start on this.. i made this point to give context as to where i'm coming from). Jan 14, i finally receive a shipping confirmation from Apple and it says final delivery will be made on the following Monday, Jan 18. --Yay! Jan 18, all day, i am waiting with much anticipation at home for the delivery, but it never comes. i look at the UPS tracking information and there seems to be some problem with the shipping. i call Apple, they don't know what's going on, but said they will contact UPS and give me a shipping update within 24hrs. well, fast-forward 5 days later and this is what happens: my iMac shipment is bounced back and forth between Canada and California. a fragile computer in a box, being tossed and handled as you can imagine from cargo plane, to trucks, to warehouses. today, Jan 23, around noon, i pick up my iMac shipment from the UPS store. at 4pm i open the shipment and unpack my iMac. wow, the packaging was beautiful and brilliant. i carefully put away the packaging and place the iMac on the new computer desk i had purchased for it. plug in the power cord, and press the power button and.... wait for it... .... wait for it.... .... .... wait... ... ... wait... .. .. ...um... ... ... ... .. .. i hear computer sounds... ... but how come the screen isn't ON?.. screen is black. no flicker of light at all. nothing. i hear a whirring sound and then look to see it's the fan noise and after minutes, still black display. the fan is pretty loud and blowing lots of air out the back, but why? the screen is black, nothing is happening. time to call Apple tech support. and after 30 minutes on the phone and trying different things like unplugging power cord and wait for a while, and holding down various combination of keys right after powering on, the display is still dead black. poor Apple techie, his embarrassment at such an unfortunate and awkward situation comes through the phone as he does his best to segue into the Apple Store appointment for me on Monday Jan 25. (mind you, i was not at all angry, just disappointed) my very first Mac ever, arrives 5 days late, and then doesn't work. **punch line rim shot drum sound** not a great start, and i hope it's not a portent of things to come, lol. welcome to the Mac world i guess. -w p.s. on the bright side, it was a cinch to pack the iMac back into it's box. i do like the box.