New 13.2 Update Bricking Some HomePods [Update Pulled by Apple]

MacRumors

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Original poster
Apr 12, 2001
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Apple today released new 13.2 software for the HomePod with long-awaited features like Handoff and voice detection for different family members, but unfortunately, some users are running into problems with the update.


According to multiple people on the MacRumors forums and Reddit, the 13.2 update "bricked" their HomePods, rendering them unusable. Users who are seeing problems are experiencing a "white swirl" on both of their HomePods, or an endless reset loop. From the MacRumors forums:
I have two HomePods with the same issue you describe after the update 13.2. HomePods both stopped responding after the update. I reset both HomePods hoping to fix the problem, but now I have a white swirl on top of both, and the install pop-up does not work on either HomePods, and I can no longer reset both HomePods because the long press on top no longer functions. Just an endless white swirl. I will wait a while to see if others have similar issues before contacting Apple support.
Some people had issues immediately after installing the new software, while others have had problems after resetting their devices following the update. Some users have also reported that the problem happened installing the 13.2 software before updating to iOS 13.2. From Reddit:
Updated HomePod remotely through HomePod before updating phone, once back at home updated phone to 13.2. Now the phone update was complete I never saw the new features splash screen so started looking through menus to see if new features were showing, although maybe nothing had change in menu anyway on 13.2, either way I removed the HomePod from the home app to begin a hard reset. On powering back up to begin red ring reset, HomePod appeared to be constantly reboot every 8-10secs not allowing enough time for the red ring to reset.
We thought that the perceived HomePod issues may have been linked to an Apple Music outage lasting for a few hours today right after the 13.2 software came out, but that may not be the case.

Some people with affected HomePods have already contacted Apple Support and have been able to arrange replacement devices. From Reddit:
My update worked but the voice recognition wasn't working so I removed it from Apple home. Then I tried to factory reset it and boom. Hit a brick wall. Quite literally. Home pod is now bricked. Been into support earlier this evening and they are sending me a box to send it in for repair.
Given the multitude of reports about malfunctioning HomePods, those that have not updated to the new software should avoid doing so. If you have updated, you should avoid resetting your HomePod at the current time or removing it from the Home app.

Update: It appears that Apple has pulled the 13.2 update, and in a support document, is recommending that those who have already upgraded to 13.2 avoid resetting their HomePod or removing it from the Home app. Those who have reset their HomePods will need to contact Apple support for help.

Article Link: New 13.2 Update Bricking Some HomePods [Update Pulled by Apple]
 
Last edited:

tobyx

macrumors regular
Apr 2, 2008
119
68
Berlin, Germany
Likewise. I did a reset of HomePod because HomeKit automations were broken and we couldn't get one of our iPhones to hand off music to the HomePod. That was a bad idea I guess. Stuck on the reboot loop like so many others.

Apple Support is not available in the evening for HomePod so they will call me back. -.-

Reminds me of the time an Apple update bricked the Apple Watch. That was quite an odyssey to get Apple to fix it. Isn't it great when the products they themselves break the most with updates are the ones without any way for a user to DFU reset it?
 
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rjjacobson

macrumors 65816
Sep 12, 2014
1,072
544
Well I saw this, and my download of update keeps going from downloading to installing. So I killed the homekit app download and now it just says update available. Will not manually install it now.and will wait awhile longer. In fact now it does not see the update just looking, did apple remove it? Anyway I turned off auto update as well so I can use HomePod as I have been using for long time. Most of features not something I need badly until they figure this out.
 

BarrettF77

macrumors 6502
May 24, 2015
414
395
All 9 of my HomePods are dead. This might be the straw that makes me defect to Microsoft. And after ordering the new AirPods this morning I'm just in utter shock at this point that they allow this to happen.

Where do you even begin in discussing a software update bricking $3,000 in speakers and they offer a certified replacement unit because of their foul up? This is a new record low in my opinion and might move to Sonos if this is what they deem as acceptable. Singlehandledly 5 hours ago turned my smart home into a brick.

@TimApple, unbelievable!!!
 

atomic.flip

macrumors regular
Dec 7, 2008
249
480
Orange County, CA
All 9 of my HomePods are dead. This might be the straw that makes me defect to Microsoft. And after ordering the new AirPods this morning I'm just in utter shock at this point that they allow this to happen.

Where do you even begin in discussing a software update bricking $3,000 in speakers and they offer a certified replacement unit because of their foul up? This is a new record low in my opinion and might move to Sonos if this is what they deem as acceptable. Singlehandledly 5 hours ago turned my smart home into a brick.

@TimApple, unbelievable!!!
NINE hompods? I have 4... and I am sorry for both the bricking and the nine HomePods in general. These are such a joke of a product.
 

JVNPhoto

macrumors member
Jun 22, 2017
42
21
Mine updated fine but the voice recognition feature doesn´t work for any other voice but my own. It just keeps saying “I did not recognise this voice. Who are you?”. It also feels slower to respond.

Glad it didn’t brick mine though.
 

Tonkinite

macrumors newbie
Sep 27, 2018
4
2
All of mine updated fine, though afterwards I had to power off and on to control through the Home App. The update was the largest I’ve seen at around 975 MB, and the updates took proportionally longer.
 

pacmania1982

macrumors 6502a
Nov 19, 2006
990
186
Birmingham, UK
I must be one of the lucky ones. My HomePod updated without issue. Least it fixed the issue when saying ‘hey Siri, stop’ has been fixed. It’s been driving me crazy. I had to say ‘hey Siri, stop the music’. So far so good for me.
 

atomic.flip

macrumors regular
Dec 7, 2008
249
480
Orange County, CA
All four HomePods are dead. Thanks, Apple. Thanks, Craig Federighi. Google doesn’t even need to try. Apple is beating themselves up.
1. the should have put a USB port on these damn things and made it possible for a user to enter DFU mode.

2. OPEN betas... closed betas are a joke and make it impossible to assure things like these are less likely.
 
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Mutepointer

macrumors regular
Nov 7, 2018
144
167
I keep forgetting HomePod exists.

Maybe Apple does these things to capture headlines and get dying products back in the News.

Even bad publicity...
I think your cracked it. It’s totally true. Give Apple more money for more products that will turn into HomeBricks.