HomePod No response for music after 13.2 update / Reset and now it's just swirling

BarrettF77

macrumors 6502
Original poster
May 24, 2015
410
383
This is amazing. They release this update and the speakers would respond to weather but ask them to play music and they do nothing. Reset all 9 of them and they are just doing a circle spinning on the top for the last half hour. If this bricked them that's going to really suck and I'll be done with them at that point.

Their software this year has been absolutely terrible.
 
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StumpyBloke

macrumors 68000
Apr 21, 2012
1,571
1,108
England
This is amazing. They release this update and the speakers would respond to weather but ask them to play music and they do nothing. Reset all 9 of them and they are just doing a circle spinning on the top for the last half hour. If this bricked them that's going to really suck and I'll be done with them at that point.

Their software this year has been absolutely terrible.
Explain in a bit more detail what you’re trying to do and I will try it on mine when the update is finished.
 

BarrettF77

macrumors 6502
Original poster
May 24, 2015
410
383
Apple Music and other services are down... Unsure how this is keeping it from restarting but possibly related to the authentication that happens when a device leaves the ID
 

ChinaRye

macrumors 6502
Aug 7, 2007
364
220
Washington, DC
I have two HomePods with the same issue you describe after the update 13.2. HomePods both stopped responding after the update. I reset both HomePods hoping to fix the problem, but now I have a white swirl on top of both, and the install pop-up does not work on either HomePods, and I can no longer reset both HomePods because the long press on top no longer functions. Just an endless white swirl. I will wait a while to see if others have similar issues before contacting Apple support.
 

BarrettF77

macrumors 6502
Original poster
May 24, 2015
410
383
I'm on with support currently and they are moving me to a sr support. I'll let you guys know what they communicate. In checking my Eero app the HomePods have all left the wifi network so either they cannot connect to the apple servers or it might require unplugging them and holding the top of the HomePod like a hard factory reset as a last measure. If the above two don't resolve I'm guessing bricked.
 
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BarrettF77

macrumors 6502
Original poster
May 24, 2015
410
383
Just tried, they are telling me it's because of my IDs and that they cannot address any kind of problem with the devices. I've also powered down and held down on the top and that didn't do it either. Beginning to think these are all bricked
 

BarrettF77

macrumors 6502
Original poster
May 24, 2015
410
383
The update works fine, but when you request them reset as I thought it was related to that is what caused this.
 
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MLVC

macrumors 6502a
Apr 30, 2015
760
1,366
Maastricht, The Netherlands
Same issue with one of my HomePods. Tried a reset and just a white swirl. It turns red for a bit and back to a white swirl. Thinking it's bricked, but somehow relieved that I'm not the only one. So there's no solution from Apple? Well, there's not much one can do if the reset doesn't work.
 

MrExitStrategy

macrumors newbie
Sep 21, 2012
22
87
Bad timing for the Apple Music to be down, but then again it's never a good time for it to be down haha. Mine is bricked... I thought it was 13.2 so I reset it and now on hold w/ Apple support...
 

BarrettF77

macrumors 6502
Original poster
May 24, 2015
410
383
Reddit is showing many others complaining of the same problem. I've absolutely had it with their support models. OMG this is horrible.

Several on the phone with Apple also indicated the same and Apple is setting up for replacements on the devices. I'm still amazed at how this escaped quality control. The level of stupid is beyond my imagination.
 
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nachoms

macrumors newbie
Sep 29, 2017
5
2
same problem here with my two HomePod after upgrade to 13.2. both stop working after factory restart
 

theartist123

macrumors newbie
Nov 13, 2013
8
2
UK
Mine is doing the same, spinning white light, i thought I had done something wrong, HomePod updated then just stopped responding!!!!
 

Zance

macrumors member
May 27, 2016
44
49
Anyone that has experienced this issue, have you tried resetting the HomePod and setting it up again? I've seen that that has worked for some people and not others. In case you're not familiar with how to reset the HomePod, you simply unplug it and then plug it back in and immediately hold down the top of the HomePod. After ~5 seconds, the light on top should turn red. Continue to hold the top of the HomePod until you hear 3 beeps (Siri will tell you to continue holding until you hear 3 beeps). If you're able to reset it, just try setting it up again.
 

MLVC

macrumors 6502a
Apr 30, 2015
760
1,366
Maastricht, The Netherlands
Anyone that has experienced this issue, have you tried resetting the HomePod and setting it up again? I've seen that that has worked for some people and not others. In case you're not familiar with how to reset the HomePod, you simply unplug it and then plug it back in and immediately hold down the top of the HomePod. After ~5 seconds, the light on top should turn red. Continue to hold the top of the HomePod until you hear 3 beeps (Siri will tell you to continue holding until you hear 3 beeps). If you're able to reset it, just try setting it up again.
That doesn't work. It will turn red for a bit and goes back to the white swirl without ever reaching the "reset stage". That's the whole issue here.
 

BarrettF77

macrumors 6502
Original poster
May 24, 2015
410
383
Every update from Apple over this has been more infuriating. I'm just going to the top within apple and asking for all new devices to be sent out by mail and ship all the old ones back to them. And maybe one additional for the hassle of this mess
 

lakerchick4life

macrumors 6502a
Oct 14, 2007
805
164
AppleCare is telling customers to NOT update to 13.2 on the HomePods now
Thanks for letting me know..will NOT be updating to 13.2 on the Homepod even though it says on apple support that the apple music situation has been "Resolved"
 

Zance

macrumors member
May 27, 2016
44
49
Every update from Apple over this has been more infuriating. I'm just going to the top within apple and asking for all new devices to be sent out by mail and ship all the old ones back to them. And maybe one additional for the hassle of this mess
That's what they're already offering? (minus the extra one)

Anyone experiencing this issue can contact AppleCare and they will replace the device at no cost to you. This is regardless of whether it is in warranty or not.
 

BarrettF77

macrumors 6502
Original poster
May 24, 2015
410
383
That's not what I'm being told and the replacements will be certified, aka refurbs. No thanks.

Additionally, I have 9 of these paperweights. So it's not like I can just go casually down there with a box in hand.