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This is incorrect. Steve was part of antenna gate on the iPhone 4 I seem to remember. His response was we were holding it wrong and the solution was free bumper cases.

So your point is moot.

So his point isn’t moot. I worked at Apple when Steve was still there. The culture was different. When I was leaving the culture had shifted and Steve was sick (though that wasn’t public knowledge). Steve was there when the whole “antenna gate” thing happened. And I have my own theory on all of that - I believe they identified there was an issue with having the antenna on the outside it’s why they made the bumper cases, which was the first case they’d ever made for an iPhone, to solve the issue should it become a larger issue. But therein lies the issue...they did have a solution for the issue. I do not understand, when you have a product like HomePod that is completely controlled by them...you can’t even beta test the software (which may be part of the issue) that you can release an update that bricks the hardware...on a completely controller device. That never happened when Jobs was there. Never. I’m not normally a “if Steve were alive” person, but in this case, as I posted earlier, I am. He did put the fear of God in employees within Apple. When I first visited campus we were given a “Steve Talk”...don’t approach Steve, don’t do this, don’t do that.It was well known the quickest way to be departing Apple was to make a wrong move in his eye line.
 
I was lucky enough to get through the update without issues. It took quite a long time to finish. It was almost 1GB of update after all.

Now I've to avoid any reset/remove from the Home app.

Hope Apple will release another "proper" update soon and take care all those who had the HomePod bricked.
 
Unfortunately I was making the update yesterday. Although it did work well and I do not plan to reset anything, I am hoping they come up with a proper fix for it asap.
I am worried now because there is no Apple store in Hungary where I currently live and I bought 2 pieces from UK....

Apple seems to be more concerned about movies rather than doing things properly and now they are moving into home building business... they are turning the HomePod into a Home Brick...
 
I’m pretty confident that everyone who has been affected by this and have had their HomePods bricked will get compensated by Apple.

Free AirPods Pro?! ;)
 
Time for the armchair quarterbacks to whine about “quality assurance”. Every update on every device ever produced by humans has bugs etc. Apple quickly pulled it and they’ll fix it. Get over yourselves
 
So his point isn’t moot. I worked at Apple when Steve was still there. The culture was different. When I was leaving the culture had shifted and Steve was sick (though that wasn’t public knowledge). Steve was there when the whole “antenna gate” thing happened. And I have my own theory on all of that - I believe they identified there was an issue with having the antenna on the outside it’s why they made the bumper cases, which was the first case they’d ever made for an iPhone, to solve the issue should it become a larger issue. But therein lies the issue...they did have a solution for the issue. I do not understand, when you have a product like HomePod that is completely controlled by them...you can’t even beta test the software (which may be part of the issue) that you can release an update that bricks the hardware...on a completely controller device. That never happened when Jobs was there. Never. I’m not normally a “if Steve were alive” person, but in this case, as I posted earlier, I am. He did put the fear of God in employees within Apple. When I first visited campus we were given a “Steve Talk”...don’t approach Steve, don’t do this, don’t do that.It was well known the quickest way to be departing Apple was to make a wrong move in his eye line.

If I remember under Cool Apple have released several different firmware updates that brick devices, only to then remove the update...

It’s a regular thing with Apple and something else they cannot be trusted on.
It’s pretty obvious their software team, which I guess is all in house, is a bit of a joke and cost cutting is obviously pretty rampant, or Apple is utterly incompetent at making software.
 
I’m trying to formulate a theory here:

1) The swirl of death was related to either Apple Music being down at time of update, or not having any other devices upgraded to 13.2 on upgrade (or a combination of both)
2) The bricking only occurred when trying to reset the HomePods as part of the troubleshooting and it is the reset process itself that is broken with the 13.2 update.

Can anyone corroborate or disprove this?

I.e. did anyone here brick their HomePod without trying to reset it? Did anyone here get the swirl of death upgrading the HomePods only after other devices had upgraded to 13.2?
 
Both my HomePods updated and are working fine. The new features work too. I’ve no need to reset or remove them from the Home app before a new software update is pushed out. The music handoff is my fav feature.
 
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Both of mine are bricked after the update to 13.2. After the update, Siri wasn't working properly, so I did a reset of both. Now they are stuck in a reboot loop and can't be set up or reset with a long press. Just an endless white swirl on top.
It’s no coincidence, Apple’s HQ postal address is One “Infinite Loop”. It appears that they foresaw the infinite loop issues on their “BrickPods.”
68A4A5A0-CE0E-4B84-A91C-DD1A76801C06.png
 
To all the people bagging this product. I am sorry you have had a bad experience Apple will resolve it but to claim it is bad is just a joke. I mean it does everything I need it to do plus great audio in a small package. I am not sure what more people want. But I updated mine this morning and have had none of these problems. Updated 22 Apple devices this morning and all working perfectly. I believe Google/Nest did the same thing with the minis recently so no company is immune. With the number of products out there. There are bound to be some issue.
 
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Bugger, Guess that means the iPhone price will rise another 50$ next year to pay for all the supporthandling of bricked homepods... Why don’t they make a DFU backdoor on these devices?
 
I’m trying to formulate a theory here:

1) The swirl of death was related to either Apple Music being down at time of update, or not having any other devices upgraded to 13.2 on upgrade (or a combination of both)
2) The bricking only occurred when trying to reset the HomePods as part of the troubleshooting and it is the reset process itself that is broken with the 13.2 update.

Can anyone corroborate or disprove this?

I.e. did anyone here brick their HomePod without trying to reset it? Did anyone here get the swirl of death upgrading the HomePods only after other devices had upgraded to 13.2?


My HomePods are fine (NOT bricked). At least for now, they are working as expected.

1a) The Apple Music outage happened immediately after I finished updating, but I did not get to actually listen to any music until the outage was over. They were responding to questions like 'what time is it' and could understand what I was asking them to play, but they could not actually play during the outage.
1b) The HomePods were my 1st devices to get updated to 13.2. I updated my phone later.
2) I did NOT reset the HomePods, although I DID unplug and restart them when they seemed to be having trouble playing.
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Mine is not bricked, but cannot get Handoff to work...

Maybe you're doing what I was doing? At first, I had trouble with handoff because I didn't realize I had to hold the phone over the top of the HomePod (I had been just holding the phone 'near' the HomePod, but not over the top of it.)
 
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