New Ipad dropped. Chances for a new one?

[ewo1992]

Just call apple and asked if u could buy apple care+(plus) its only $100 and deductible is $50. If it's still under the 30 days. I did and I am just waiting for them to give me a replacement. It doesn't hurt, just takes a while on the phone (wait-line)

I don't know if this is true p, but I remember hearing some where that if you didn't buy it when you purchased for picked up the item someone has to inspect it.

Why would you even think that Apple would replace for free the iPad that was DROPPED DUE TO CUSTOMER CARELESSNESS? Yes, you're going to have to pay for a replacement, whether it's full price or a partial price. Live with it. Apple owes you nothing. Maybe you and your family members will be more careful with the device in the future.

have you ever heard of an accident? Just because their iPad got dropped and the screen broke dose not mean they careless. They even said they have been super carefully with it. Sometimes ***** just happens.

And to the OP it doesn't hurt to try.

About apple care + if you end up getting your iPad replace it still ends up costing you 150 with the purchase of apple care an d the deductible so only half of the price of getting it fixed my apple without apple care.

 

[MacAttacka]

Wow, at least its not covering the main screen and its just the bezel. In your shoes, I'd speak to Apple and see if they will offer you a free/cheap replacement, its their call. If they decide not to I would invest in a high quality screen protector, get one of those carbon fiber bezel stickers and you should have a device that looks pretty flawless. I'd also suggest a robust Folio case which again offers protection and covers the damaged bezel.

I feel sorry that you cracked it but there are some really excellent workable solutions to this. This design might not be to your taste its worth considering

 

[dmccloud]

If you take the iPad to an Apple Store and tell the truth, they might replace it for free or for far less than the purchase price. The Genius Bar people have a good deal of flexibility, and more often than not will try to assist the customer in cases where accidental damage has occurred AND the customer has been forthright and honest about the situation.

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Honestly they won't not since AppleCare + the flexibility is gone

Not even close to true. I know someone who just had their iPhone replaced after getting it wet, and they didn't have AppleCare+ (although they did get it on the replacement model).

 

[wpotere]

Not a bad idea. I think everyone is under 30 days right now, so it should be possible to add it on, then go to the store to make the claim. Total cost $150, and you still have 1 more accident covered for $50 anytime in the next 2 years.

Yeah, that is a little thing called fraud.

 

[breezyf808]

Yeah, that is a little thing called fraud.

Call it what u think, but companies do it also.

 

[macguy360]

Just call apple and asked if u could buy apple care+(plus) its only $100 and deductible is $50. If it's still under the 30 days. I did and I am just waiting for them to give me a replacement. It doesn't hurt, just takes a while on the phone (wait-line)

That is called insurance fraud and its a felony regardless of if the insurance claim is $500 or $50000. Don't tell people to commit a crime because they might unknowingly follow through with it.

You wouldn't buy a $15000 ski boat and then not insure it because you will drive safe and then after you wreck it try to buy insurance really quickly to get it covered would you?

 

[spiderman0616]

As someone else said, Apple introduced AppleCare + not long ago, and the fact that this is available will pretty much ruin your chances of getting a free replacement.

 

[Anthony81586]

OP is a first time iPad opener and simply asked whether or not apple would just replace it outright. Like others have said it's not unheard of for apple to just swap it, that's why their customer service is second to none.

 

[macguy360]

As someone else said, Apple introduced AppleCare + not long ago, and the fact that this is available will pretty much ruin your chances of getting a free replacement.

Yep. Another thing that people don't realize is that the apple care+ is such a good deal compared to other accident protection insurance plans from other stores.

Consider best buy that sells a $999 laptop and then sells accidental protection for 2 years for $350. Thats over 35% of the cost of the device just to get that kind of protection on it and it is a one time claim.

With apple care+, you are essentially paying 20% of the cost of the device (if you get the $499 device) and then an additional 10% for each claim up to 2 times. It really is the best deal available and apple takes a big hit for each full replacement that has to be fulfilled.

Apple realized that there were a lot of situations in which they were being "nice" to customers in the past who had a first time accident with their device and Apple was losing out completely. They decided to implement accident protection to reduce the cost on Apple's side. I highly doubt they will just give away a free iPad replacement. Most likely they will charge him $300 or if he is lucky they will just charge him the $99 applecare+ and $50 claim fee.

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OP is a first time iPad opener and simply asked whether or not apple would just replace it outright. Like others have said it's not unheard of for apple to just swap it, that's why their customer service is second to none.

Put yourself in Apple's shoes. What if you owned a business selling a high end electronic device and you even decided to offer an insurance plan to cover the device.

Then some guy comes in and buys the device but declines to the insurance because he wants to save money and will take care of the device. Then 2 weeks later he drops and breaks it on accident. Would you be inclined to just give him a free one? You wouldn't be in business very long if you operated your company like that.

Just because Apple is a large company doesn't mean it can just give away free iPads to every single person off the street who declines insurance and then accidentally breaks their iPad. It may not seem like much of a cost to Apple but the numbers add up, especially if there are millions of people buying the device.

 

[steve-p]

Yep. Another thing that people don't realize is that the apple care+ is such a good deal compared to other accident protection insurance plans from other stores.

That may be true but for far less than 20% of the cost of a single iPad I have accidental damage cover on my entire house contents, straight replacement with new, and no excess. With portable devices it covers damage anywhere in the world, not just at home. Compared to this type of policy which is common here, Apple cannot compete.

 

[ZipZap]

Hi all. My Ipad fell from my wifes pocket book onto the ground and the screen border cracked. We have the belkin snap shield + smart cover. We've been extra careful with it otherwise.

First time Ipad owners. What are the chances of us going to the Apple Store and being given a new replacement, if we explain what happened?

I know falls/spills are typically not covered, but is Apple flexible?
We pre-ordered from Apple.com, btw.

Thanks!

Update - Also, screen flickered a number of times after dropping. But now the screen seems ok.

The power of gorilla glass!

 

[Dangerous Theory]

That is called insurance fraud and its a felony regardless of if the insurance claim is $500 or $50000. Don't tell people to commit a crime because they might unknowingly follow through with it.

You wouldn't buy a $15000 ski boat and then not insure it because you will drive safe and then after you wreck it try to buy insurance really quickly to get it covered would you?

Depends, if there were witnesses to the collision then that would be extremely stupid. If, say, it broke at home away from anyone's view I would most certainly spend the small amount of insurance to save a lot of money. Of course, I'd be stupid not to insure it in the first place but had the situation arose I wouldn't throw away my money because it's technically against the law (nobody would know), and I definitely have no sympathy for insurance companies.

 

[enduro0125]

To add on Apple Care you need to bring the iPad to a Apple store first so they can inspect it to make sure it's in good condition.

 

[macguy360]

Depends, if there were witnesses to the collision then that would be extremely stupid. If, say, it broke at home away from anyone's view I would most certainly spend the small amount of insurance to save a lot of money. Of course, I'd be stupid not to insure it in the first place but had the situation arose I wouldn't throw away my money because it's technically against the law (nobody would know), and I definitely have no sympathy for insurance companies.

It is still insurance fraud even if no one else saw it. If you rob a bank and no one sees that doesn't mean you didnt commit a crime. It just means no one saw you in the act.

Morally, it is not the right thing to do and everyone on this board should know that. The only right thing to do is go to an Apple store and explain the situation and hope they give you a break.

 

[andross77]

$500 I can lose.
$175k for my car, I can't lose.

I asked a question, and was curious. I respect people's responses and appreciate their time they give to me.

However, I don't need someone telling me I "payed for a life lesson"

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Thanks for the responses guys!

Does it make you feel better to tell random internet people you wasted 175k on a car? Do you understand that instead of producing a response of "OH WE MUST WORSHIP HIM BECAUSE HE HAS AN EXPSENSIVE CAR!" it can have the opposite effect and cause a feeling of pity that you are so materialistic and don't know the true value of things?

Sorry, side rant but making comments of "HERE LOOK AT ME< I"M RICH!" are so childish and sometimes need to be called out.

 

[Born Again]

Op what car do u own for $175k?

Actually I'd be surprised if it isn't a lease,

U may want to clear that up.

Technically u wouldnt own it but rent it.

Gallardo?
Maserati Quadrosportte ?

 

[bigjnyc]

Why would you even think that Apple would replace for free the iPad that was DROPPED DUE TO CUSTOMER CARELESSNESS? Yes, you're going to have to pay for a replacement, whether it's full price or a partial price. Live with it. Apple owes you nothing. Maybe you and your family members will be more careful with the device in the future.

It's happened before, people have written about it here and I have witnessed it first hand in an Apple store. So its not something that is completely impossible and ridiculous to bring up as you're making it seem. It just depends on the manager you get and their mood, and your attitude... You have to get lucky but it does happen.

 

[wpotere]

Call it what u think, but companies do it also.

And this makes it right? If a company is caught doing something like this there are huge repercussions. My company DOES NOT do this...

Nice try at trying to justify your low morals though.

 

[barkomatic]

I think Apple stores used to be a bit more lenient on accidental damage prior to the introduction of the new Applecare which now covers these incidents.

Just prior to the introduction of the new plan, I got a new iPhone after my old one took a bath--and I had the old fashioned type of Applecare which doesn't cover accidents.

iPad are so big and heavy its just natural that one could drop out of someone's hand during the uncoordinated moments that we all experience. A case generally only protects the iPad from scratches--not so much from drops.

 

[AceCoolie]

Depends, if there were witnesses to the collision then that would be extremely stupid. If, say, it broke at home away from anyone's view I would most certainly spend the small amount of insurance to save a lot of money. Of course, I'd be stupid not to insure it in the first place but had the situation arose I wouldn't throw away my money because it's technically against the law (nobody would know), and I definitely have no sympathy for insurance companies.

Wow. I mean, just wow. I've never seen someone so proud to be dishonest. Karma's a b!tch man. I'd watch out if I were you.

Off course, because of people like you, you usually have to have the item being insured inspected first. On apple's website, to get an AC+, your supposed to take the device to an apple store and have it inspected by a genius. http://store.apple.com/us/product/S4689LL/A#overview

 

[Gregintosh]

iPad are so big and heavy its just natural that one could drop out of someone's hand during the uncoordinated moments that we all experience. A case generally only protects the iPad from scratches--not so much from drops.

Excellent point, and something that isn't brought up as much as it should be in "Should I buy a case" threads.

The case only protects from scratches, which are minimal (if any occur at all) even without a case. A drop still breaks your iPad. So with a case, you sacrifice the look and feel of the device for little more benefit than a thin, transparent screen protector (which also provides very little benefit over using the device "as is" but at least preserves the look if not most of the feel of the device).

The funny thing is that people who won't spend $99 on AppleCare+ are the same people who shell out $50+ on screen protectors and fancy cases (in some cases even more).

That's almost half way, if not approaching equal to the insurance plan which preserves the look and feel and extends your warranty for a year (in addition to accidental coverage).

I do understand the people who say they would not buy it because the money they save by not buying the protection on every device would add up and cover the one time they need it. That is probably the best argument not to buy extended coverage, but all it takes is one additional accident for that gamble to not pay off - at the same time you still don't have that piece of mind.

 

[gdeputy]

so you have a 175,000$ car but your wondering if you can get a free iPad replacement? Somethings not adding up.

 

[bobobenobi]

What are the chances of us going to the Apple Store and being given a new replacement, if we explain what happened?

Be sure to boil it in motor oil first (30W is best) before taking it to Apple. That's the only way to guarantee a replacement.

 

[thetruth1985]

In my experience, the easiest way to get a new Ipad would be to go to the store and buy one.

 

[dukebound85]

I know AMEX is really good about covering new products from theft or damage within 90 days. I believe Visa Signature and whatever the premium MasterCard product is also cover items from damage for a certain amount of time. Hopefully you purchased with a credit card and will be able to get a new iPad for free. I would definitely look into it.

yup, if you bought with a cc, look into what benefits it provides