This is BS. The truth is you have *no idea* what kind of return rate Apple is facing due to bending. Even if you linked to 1,000 examples of returns, Apple sold *9.699 million iPads* last quarter. A .01% return rate for bend is not a problem.
In fact, one of the tweets—the one from Gal Somovic—that TNW linked is a demonstrable lie. The iPad Pro went on sale November 7. His tweet is dated November 19. He claims he got it bent out of the box. **Even assuming** he got the device on November 7, Day 1, he had until November 21 to return the device no questions asked (per Apple’s 14 day return policy). Instead, he claims he’s stuck with the device because he doesn’t have Apple Care. That’s a lie, and indicates a bad faith attempt to spread FUD.
A bit like your post.
Apple is not changing this model, because it works great.
I'm not here to spread FUD. I am sincerely disappointed. I have held off on the pro for this inevitable model iteration.
I actually got my hands on a real one yesterday for the first time. It's a beautiful device, the screen is gorgeous.
Yet regrettably it's structurally compromised design - exactly in the manner the iP6 was which was resolved by the 6s, the very phone I still use today.
I will add, I also looked at the new iPhones and the XR is also a gorgeous looking screen. While I didn't get so much time with the OLED models the jump from a 6s to an XR in screen is noticeably superior by a wide margin compared to the 6s.
Apple will address the issue in the future, they may or may not make a song or dance about it and quietly deal with a return program for "those affected".
The 14 days return doesn't apply in the EU and other countries where some laws give far longer return windows, by years in some instances. If it's bent after 6 or even 14 months, Apple will be obliged to take it back and fix, replace or reimburse.
So while the regime in the US is sparse, with 14 days return window no question asked, on the flip side there is the facility of a class action open to US consumers and something like that might address this issue if enough users are genuinely aggrieved and force Apple to focus and deal with the issue.
I'd say "watch this space" on these fronts.
Thinking more about it. Having recourse to the more generous consumer returns laws. I have less risk than US consumer counterparts could take the plunge knowing that if the model is flawed from a manufacturing point and has a provable failure rate beyond what should be expected from a consumer product, I have a far greater window to return the model. So in a sense it makes no difference to me and thus hundreds of millions of other consumers. That some chunk of change to Apple too.
I'm covered as those hundreds of millions of other consumers are too therefore AppleCare is a moot point in relation to this bend failure, but not for example if I drop the device and smash the screen (bent out of the Box is a slam dunk) .
However, I like to keep a device for a long time, I'd rather have the more durable fixed model.
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To be clear, Apple has had a string of successes by every measure since TC took the helm. Chickens cant produce milk, but under TC it seems pigs are flying, contrary to the odds and (popular MR) opinion.
yea I don't think TC is the culprit here, as I mentioned before Scott Forstall was IMHO ostracised for less, so I really wonder who ****ed up in the design process. No name jumps to mind it's like I've missed something, I've reached a dead end, I've, I've, I've, I've well I've run out of ideas.
