New iPhone asking for some random person's Apple ID password

Discussion in 'iPhone' started by baryon, Sep 27, 2017.

  1. baryon macrumors 68040

    baryon

    Joined:
    Oct 3, 2009
    #1
    I just bought a brand new iPhone SE. I had an iPhone 4S. I chose to restore the iPhone SE from the iCloud backup created from the iPhone 4S. It seems to work but every once in a while a message will display telling me to "Enter the password for my Apple ID buster_heine@icloud.com". That is not my email address, nor have I ever seen or heard of such an email address. It has absolutely nothing to do with me. WTF is going on?

    Needless to say I don't know their password, and the iPhone won't even let me change the incorrect Apple ID to a correct one. Regardless, I'm signed in with my Apple ID and the device works fine, my apps are downloading and all is well. Except this random message that pops up every now and then.

    What's going on?
     
  2. RSmith2023 macrumors regular

    RSmith2023

    Joined:
    Sep 26, 2015
    Location:
    Atlanta, GA
    #2
    My mother's iPhone had a similar problem. She was signed into the phone using one AppleID but had sync'd it as well with her PC that had a different AppleID configured in iTunes. That sync had some apps on the phone with the other ID and they were trying to update.

    Just a guess but it may be worth checking your installed apps for any that need updates and try manually updating them. If they fail or ask for that ID, you've found your problem. If you use them, just delete them and then re-install.
     
  3. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    Where did you buy you iPhone from? If a place like BestBuy they might have been a return that was repackaged..
     
  4. baryon thread starter macrumors 68040

    baryon

    Joined:
    Oct 3, 2009
    #4
    I bought it from an online phone shop. However, the phone was in a sealed package and looks and feels authentic, brand new, with all plastic wrappers in place and no signs of any kind of opening/usage. It seems very legit to me.

    At first I set up the phone as a new iPhone, then this issue didn't happen. But then I realized I'm missing my messages and settings, so I did a complete reset and restored from my iCloud backup. That's when the issue started. It first said that my iCloud backup contains purchases from that other weird Apple ID. This is not true, since I have only ever bought things with my own Apple ID. Even if I did accidentally buy something with a friend's ID, I would recognize the email. I don't know anyone by this email.
     
  5. b0fh666 macrumors 6502a

    b0fh666

    Joined:
    Oct 12, 2012
    Location:
    south
    #5
    your backup probably has alien IPAs. this happened to me a lot when I used pirated apps :)
     
  6. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #6
    Generally it's something like an app or some media that is associated with a different Apple ID.
     
  7. aKansasKid macrumors regular

    Joined:
    Apr 27, 2015
    #7
    Seems to me you need to know the history of that 4s. It's the one that had apps installed under another Apple ID. When that 4s backup is used to restore the new SE, it tries to download and install the apps existent on the 4s at the time it was backed up. Are you sure all those apps were ones you installed under your own Apple ID? Did you buy the 4s brand new back then?
     
  8. Lightning Cable macrumors newbie

    Lightning Cable

    Joined:
    Nov 5, 2012
    #8
    Yep this happened to me in the past because I used to pirate a bunch of songs and put them in my iTunes library.

    You can just keep canceling or whatever and it’ll be fine.
     
  9. baryon thread starter macrumors 68040

    baryon

    Joined:
    Oct 3, 2009
    #9
    That would make sense, but I never installed pirated apps.

    Actually I bought it used indeed. However, I did a factory reset and set it up as a new iPhone at the time. Everything was bought with my own Apple ID, I definitely didn't continue using the phone with the previous owner's apps on it.

    The strange thing is that all my apps managed to download, install and update even though I didn't type in the password to the alien account. There isn't a single app on my new phone that failed to install because of this.

    The message hasn't popped up since yesterday, so far...
     
  10. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #10
    usually happens when you downloaded music, likely via torrent, where the original mp3 files were purchased with someone elses apple ID and added it to your library. happened to me when i set up my iPhone 7. just cancel it and it won't come back. nothing to be scared of.
     
  11. Starfyre macrumors 68030

    Starfyre

    Joined:
    Nov 7, 2010
    #11
    This is why you buy phones from official sources, like Apple.
     
  12. OTACORB macrumors 68000

    OTACORB

    Joined:
    Jun 21, 2009
    Location:
    Central, Louisiana
    #12
    The fact that it didn't do it when you set it up as a new phone, but did it after you restored. Indicates that you have something in restore file that is wonky. Personally I would wipe the whole thing and start over as new and forget about those messages. I'd be afraid that thing has some sort of Trojan or something that is ripping your info. I maybe bit paranoid, but there is no way I'd just ignore this issue.
     
  13. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #13
    im telling you guys, its because a song or an app was originally purchased with another appleid and is being loaded onto his phone where the appleid doesn't match. dismiss it and move on. shouldn't come back.
     
  14. OTACORB macrumors 68000

    OTACORB

    Joined:
    Jun 21, 2009
    Location:
    Central, Louisiana
    #14
    You can dismiss it all you want... but I've had iPhones for 10 years and I have NEVER... I repeat NEVER had a random username pop up on my phone for any reason. So, I'll go with my gut and wipe it to make damn sure, this person can follow your direction if they want too.
     
  15. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #15
    This doesn't sound like it has much to do with the phone but the data in the backup that was used to restore.
     
  16. dictoresno, Sep 28, 2017
    Last edited: Sep 28, 2017

    dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #16
    ive had it pop up once or twice over the years. i torrent a lot and my apple info wasn't hacked at some point.

    See post #8

    https://forums.macrumors.com/threads/keeps-asking-for-other-peoples-apple-id-and-password.1265322/
     
  17. baryon thread starter macrumors 68040

    baryon

    Joined:
    Oct 3, 2009
    #17
    If torrented mp3s can do this, then maybe that was it. The message hasn't popped up since the first day when I restored my iCloud backup.

    I wanted to start from scratch but that would mean losing all my text messages, call logs, and a bunch of other custom things we take for granted. It was an absolute nightmare to set up this new iPhone even when half of my settings were restored from backup — I would do anything to avoid having to do that again. I must have typed in my annoyingly complicated Apple ID password hundreds of times on that tiny keyboard before I got everything to work. It was not fun.
     
  18. JayRod45 macrumors newbie

    JayRod45

    Joined:
    Feb 28, 2018
    Location:
    Austin Tx
    #18
    Absolutely True!!! This is MOST DEF the reason. I had 2 iCloud accounts that were not mine asking for the passwords 15 times a day. I knew both AppleID accounts belonged to friends that gave me music. I deleted the music that was given to me from those two guys and that fixed the problem.
     
  19. rugmankc Contributor

    rugmankc

    Joined:
    Sep 24, 2014
    #19
    I think the OP solved problem last year--;)
     
  20. woodynorman macrumors 6502a

    Joined:
    Nov 26, 2011
  21. MrEddieIsReady macrumors newbie

    MrEddieIsReady

    Joined:
    Apr 11, 2018
    #21
    Stop the restoring process. Basically, your phone is still trying to restore all the data from your old phone. It needs the email password to finish it. If you cancel it, it will stop asking for the email password

    Settings-> backup-> stop restoring
     
  22. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #22
    Well, first, that would basically not restore the phone as the poster wants, so it kind of defeats the purpose. And second, it seems that we are dealing with passwords being asked for accounts that the user doesn't have and doesn't even know about, so not sure how that would relate to to any "email passwords".
     
  23. Kerry78 macrumors regular

    Kerry78

    Joined:
    Sep 14, 2016
    #23
    Sounds odd you often see this sort of thing on eBay where the phones are iCloud locked ‍♀️
     
  24. zorinlynx macrumors 603

    zorinlynx

    Joined:
    May 31, 2007
    Location:
    Florida, USA
    #24
    If you can find the songs involved in your library, you can use ffmpeg to anonymize them so this doesn't happen next time you restore your phone.

    I'm hesitant to link to anything like that here, but a Google search or two should find you what you need.
     
  25. baryon thread starter macrumors 68040

    baryon

    Joined:
    Oct 3, 2009
    #25
    Thanks everyone for the help! Seems like I haven't seen that message pop up again, and it could very well have been due to some MP3 that was purchased by someone else, then ended up in my library. I would be lying if I said that 100% of my iTunes library is legally obtained.
     

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43 September 27, 2017