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New iPhone asking for some random person's Apple ID password
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Actually I didn't do anything. The message just stopped appearing without any reason. I guess it's some sort of bug.
I have had my iPad ask for the password for an unknown account one time and every bit of my music was downloaded via my CD’s. I ignored the request and have not seen it since.
This happened after a reset and restoring from a backup. Exactly the same thing would have happened with a phone fresh from Apple.
That would make sense for some..but I got a (supposed)brand new phone from Vodafone as an upgrade and I’ve never had another Apple ID, and I uploaded the content from my previous phone to the new, and it’s never happened on my old phone. So I can only assume Vodafone is being dodgey and recycled it.
When i try to download an app from app, it shows my email and i click install... i hear a sound that says its downloading. Then it says it needs to send an sms message to this phone number... thye show few numbers of it but not whole number... thats my google voice number and i use it to send/receive text message. I clicked okay. Then it says i have to put in my password for my email address. I click settings as it was the other option or settings. I type in my apple id password... it never loads anything. Im pretty sure this is my apple id password because i wrote it down. If it isn't this one, is it the icloud one? If it is, i tried that as well. Nothing loads.
How do i fix this? I can't download any app at all due to this...
How do i fix this? I can't download any app at all due to this...
Every iPhone and iPad I own when I restore it asks for a password using a email of newshit@yahoo.cn or something like that. I ignore the warnings after several times and it doesn't ask once its restored. I'll probably need to a clean restore at some point.
As has been accurately stated several times in this thread already, this behaviour is definitely, 100% due to songs in your iTunes library that have metadata that associates them with other Apple IDs.
Music from iTunes does not have DRM, so there’s nothing preventing anyone from sharing songs purchased through iTunes. But if any of those songs get into your library somehow (usually through piracy), Apple will ask for the password to those Apple IDs whenever you restore the phone.
But it doesn’t matter; it won’t delete the songs, and it won’t care if you don’t enter the correct password. Just keep hitting cancel until it stops asking, and go about your life. Do not erase and restore your phone; it’s a waste of time and you’ll just have to dismiss those weird Apple IDs again anyway.
If you want to actually solve this problem, you will need to comb through your iTunes music and scrub the iTunes account metadata off the songs in question. You will have to Google around to figure out how to do that.
But people need to stop thinking this behaviour means a new or refurbished phone has a virus, or is previously used, or hacked, or anything. Just hit cancel and live your life!
Don’t know why you chose my response to quote. But I never said anything about my phone having a virus.
Yeah, this is incredibly annoying. The only content purchased by other people included in the iCloud Backup that I restored my iPad from is music. So doesn’t that mean that if I go into music and delete all my songs this prompt should go away? Usually when this happens a sync to my computer’s iTunes gets all the prompts to go away, but I have synced my new iPad with iTunes several times, ensuring that the entire music library was copied over, and still I receive several of these prompts every day, and I don’t know how to make it stop.
I didn't do anything to make it stop, but it stopped on its own. The message showed up a few times soon after setting up the new iPhone, and then it just went away and didn't come back since.
definitely this! from a backup! you've got some pirate music assigned to someone else's Apple ID.
I'm reviving a relatively old thread, but I need to ask: so the popups stopped after a while? How long did it take? I've literally been clicking cancel for over 3 hours on multiple different Apple IDs, with most of them appearing multiple times throughout this 3 hour period. Granted, I have about 6000 illegally downloaded songs...
The message only showed up two or three times, within a few days of activating a new iPhone. They never showed up since. Give it a chance, it may never happen again for all we know.
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know all about it its because its a sold Iphone, it was used before. That apple id is from the previous owner. There is no way to change that but just leave it alone, or just go to settings and disable iCloud.
-Telamon Roblox-
No, it wasn't a used iPhone. It's brand new, boxed, factory sealed, from an official Apple reseller. This problem was solved, as someone commented above. The issue is due to using pirated MP3s that originated from someone's iTunes account. The MP3 contains account information identifying the one who bought the MP3 on iTunes, and the iPhone will ask for that account's details to attempt to sign into that account, just as it does with Apps from the App Store. The issue has not recurred since.
If you're having this issue and you have the songs in iTunes, you may be able to fix this problem as follows:
1. Turn off iCloud Music Library on the phone/iOS device.
2. Sync music from your computer with iTunes to the phone. Make sure the tracks in question are transferred to the phone.
3. Once this sync is done, turn on iCloud Music Library.
The sync will add the authorization to your phone to play those tracks and you won't be bothered again until you restore your phone or get a new device. Make sure you don't "remove downloads" for those tracks, though, or the problem will come back.
NOTE: I said "may be able to" above for a reason. I haven't done this in a couple of years, so they may have made changes that break this method. Hopefully it works for anyone reading this thread who has this problem.
1. Turn off iCloud Music Library on the phone/iOS device.
2. Sync music from your computer with iTunes to the phone. Make sure the tracks in question are transferred to the phone.
3. Once this sync is done, turn on iCloud Music Library.
The sync will add the authorization to your phone to play those tracks and you won't be bothered again until you restore your phone or get a new device. Make sure you don't "remove downloads" for those tracks, though, or the problem will come back.
NOTE: I said "may be able to" above for a reason. I haven't done this in a couple of years, so they may have made changes that break this method. Hopefully it works for anyone reading this thread who has this problem.
Or contact Apple support. They were able to severe the connection to the mystery iCloud linkage.
Don’t really have any details other than the Apple guy tried several things to disassociate the iCloud account that kept requesting authentication. Something he did finally caused it to stop asking. He did have me remove some apps on my end also.