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So earlier in the week, I was told I would get an e-mail with instructions on how to return my yellowed MBP within 48 hours. Well it's been more than 3 days. I called AppleCare this afternoon and after being put on hold for 15 minutes, I was told I would have to call back tomorrow (Sunday) because sales support was closed, yet the rep didn't know whether sales support would be open on Sunday.

I don't mind having to go through the exchange process but I find unknowledgeable reps (though friendly) just about as annoying as being given certain expectations (i.e. e-mail in 48 hours) and the company failing to meet those expecatations.

Same thing happened to me. I called in on a wednesday, and as told i would get an email within 24 hours. i called back in 30 hours asking for my email. I got ahold of some manager and he said he put the exchange through the system again and i should get it on friday, or monday since it might be after the cutoff for the weekend. got the email on friday. sent it back friday. got my replacement the next monday (10 days later) and it was also yellow.
 
theman,
Was the manager you spoke to with Sales Support or AppleCare? It seems like once the AppleCare people determine the system is DOA, they send you over to Sales Support to coordinate the replacement.
 
I ordered my MBP on Sept 23rd. Should be shipped to me sometimes this upcoming week. I got the GLOSSY Screen and I customized the MBP to 160 GB HD @ 7200 RPM. Do you guys think I have a good chance of getting a good screen without the yellow? I hope so... :rolleyes:
 
theman,
Was the manager you spoke to with Sales Support or AppleCare? It seems like once the AppleCare people determine the system is DOA, they send you over to Sales Support to coordinate the replacement.

yes, they send you over to sales. however, after i needed to get a second replacement, they started transferring me over to a "product specialist". I think that's a codeword for jerk. anyways, good luck.
 
Interesting, because the woman I spoke with in sales support told me to call back on Saturday if I had not received the e-mail. I would hope she would know the hours of operation for her department, but I'm not sure that's an I expectation I should have these days.
 
Well, after waiting for over a week for my apple store to get more MBP 2.4's in, I finally got another one.

Recall, I returned my first MBP because of the yellowing issue, and they were out of MBP's, so I just got a full refund.

This time, I told the associate I would open the computer in-store, and if it had the problem I want to exchange it for another, or a full refund - she was very helpful and agreed to my demands.

So, I open it up, turn it on, notice no yellowing, but almost immediately notice some backlight bleeding on the bottom - 1/4 of an inch or so. Its not bad at all, so I think I'm keeping it.

Turns out to be an LG, week 38.
 
Hi, I ordered my MBP 2.4 15" (matte) on 21-Sep. It has arrived today - 34 week / LG - and no issues with the screen though the backlighting is a little bit uneven but it is noticeable only with full screen white.
So I am lucky so far...
 
well i got a week 38 2.2 glossy with samsung that has a nice screen, at first it seemed yellow but after calibarating it everythings fine. if i do the block test i can kind of see the bottom square is very slightly darker then the top square, but in every day use the screen is fine. i think people may be being to picky with this issue, i was very worried about getting a dodgy samsung but to be honest if i hadn't of read about it on here i would of never noticed.
 
Update...I was told I should get the label today. And as it turns out, sales support claims they are open 7 days a week and that I should have called them directly and not have gone through AppleCare.
 
I dealt with my thing on a thursday, and a the guy said it might not go through until monday since it was the end of the day on thursday and they are closed on the weekends. maybe he was wrong? anyways, i got the email on friday so it didn't matter. I am waiting for my packing slip today, i should get it today hopefully.
 
hey guys I was wondering does the lg screens look a bit washed out compared to the samsung screen.

I remember my cousin has the samsung screen while his is a bit yellowish on the bottom its still acceptable but I just bought a mbp and got the lg screen, no yellowing at all and no backlight bleeding I checked with blue or all black in the dark, I guess I got really really lucky no backlight whatsoever. But I do notice that the lg seems a bit washed out like there's too much backlighting and the colors dont look as saturated as my cousins matte samsung screen, like his is more vivid and mine is more softer look to it and mine is a glossy and his is a matte... shouldnt the glossy look more saturated?? Also when I read text seems like its harder to focus on black letters on white background like its a bit blurry looking.. and I did change color profiles and calibrated or used other people's profiles on the net..

Is it true though that the samsung screens while a bit yellow on the bottom, that the colors are more vivid? I'm just remembering my cousin's samsung screen from when he had it, he moved to thailand so i'm just recollecting what I remember from his screen. I swore his screen looked more vivid and "smoother" and easier on the eyes. I really dont care about the slight yellow tint on the bottom, I just want a vivid screen....
 
hey guys I was wondering does the lg screens look a bit washed out compared to the samsung screen.

I didn't have a Samsung to directly compare to, but next
to my cheap-ass dell 17" matte screen, the LG matte looked
horribly washed out to me. Granted, I did not calibrate the LG
and I compared to a desktop LCD, not a laptop LCD, so
really not a fair comparison. And for what it's worth, my
powerbook g4 looks a little washed out in comparison too,
but not nearly as bad as the LG did.
 
you guys are looking at the wrong number. it's the SERIAL #. This is located on the box to your MBP (under the bar codes), or you can go to the apple menu, click "about this mac" click "more info" and read the serial # from there.

The number should start with W87... the next two numbers are the week number. It should be 38 if you just got it, or possibly 39 now.

It's beginning to look like 9C68 and 9C6D have it. I wonder what the deal is with the D model??

Ok, thanks for the info. So I have a Week 38 Samsung matte screen. With the "white square" test, the bottom square was darker/off white, but not yellow. I believe thats normal, so I'm completely happy with my screen. It seems the that the glossy Samsung screens are the most prone to yellowing out of them all.
 
I actually owned the samsung mbp glossy for a month before I sold it because I wanted the sony vaio tz ultraportable laptop. But after owning the tz for a bit I hated the size it was just too small and I missed osx... So I sold the vaio tz and bought the mbp again in glossy but this time I have the lg screen. While there is no backlight bleeding and no dead/stuck pixels or yellowing on the bottom (samsung I remembered had a slight yellow on the bottom but colors seemed more saturated and more vivid), this lg seems washed out to me. I just remember what the samsung screen was like and it was a pleasure to look at pictures and reading websites as well. Check out the comparisons.

LG http://www.flickr.com/photos/14368517@N04/1469891980/in/photostream/

Samsung
http://www.flickr.com/photos/14368517@N04/1469036969/in/photostream/

their both on the highest brightness setting and both have the adobe 1998 color profile.

check out how the green on the samsung looks more saturated and the orange looks deeper as well. Seems like the lg's just has a light look to it and more washed out.. i'm thinking about exchanging it but scared to because if I get another lg... then i'd pay the restocking fee for nothing..
 
lowering the brightness doesnt help its just the way the panels are.. i'm seriously thinking about exchanging but i'm scared i'll get another lg.. honestly though I rather have a little yellowing at the bottom which I believe is normal temperature for these led models as to the older ccfl models that had bluish push to it. But I'm scared that if I pay the restocking fee and get another mbp, i'll get another lg... man i'm so stupid I should have kept that first samsung one.. =(

The text and even the colors looking at them close up is not as clear as it was on the samsungs.. like it looks blurred out on the lg panels also the colors looks like someone posted here earlier like pastels and looks cheap looking.
 
I'm scared that if I pay the restocking fee and get another mbp, i'll get another lg...

You can easily get out of the restocking fee, just complain
of one of many other defects with these MBPs. Two well
known issues are the static on the headphone out in itunes
and DVI not working with overhead projectors. Search the forums.

But it's a gamble returning it, that is forsure. You may end
up with another LG or a Samsung with really bad yellow bottom,
not to mention the downtime for the exchange.
 
lowering the brightness doesnt help its just the way the panels are.. i'm seriously thinking about exchanging but i'm scared i'll get another lg.. honestly though I rather have a little yellowing at the bottom which I believe is normal temperature for these led models as to the older ccfl models that had bluish push to it. But I'm scared that if I pay the restocking fee and get another mbp, i'll get another lg... man i'm so stupid I should have kept that first samsung one.. =(

The text and even the colors looking at them close up is not as clear as it was on the samsungs.. like it looks blurred out on the lg panels also the colors looks like someone posted here earlier like pastels and looks cheap looking.

This is just me. But I personally like the colder colors of the LG over the Samsung. The Samsung has warmer colors from those pictures. I guess if I was in graphics and stuff, I would be pissed off if the LG was blurry/not as crisp as the Samsung, but then again, most people aren't going to know what the other panel looks like.

I looked at a MBP at my school, and the one there looked as if it had an LG panel, and it looked great to me. I put on an all white background, and I noticed no yellowing.
 
This is just me. But I personally like the colder colors of the LG over the Samsung. The Samsung has warmer colors from those pictures. I guess if I was in graphics and stuff, I would be pissed off if the LG was blurry/not as crisp as the Samsung, but then again, most people aren't going to know what the other panel looks like.

I looked at a MBP at my school, and the one there looked as if it had an LG panel, and it looked great to me. I put on an all white background, and I noticed no yellowing.
Ditto love my LG and dont want another samsung!
 
Ditto love my LG and dont want another samsung!

when reading macrumors, the bottom of my samsung is very yellow and it makes text hard to read down there. also the backlight is sort of uneven so it looks like there are waves at the bottom. also, it is almost impossible to get the whites white. the colors are way to warm. even when i turned up the blue like crazy i still see yellow everywhere especially at lower brightness. i think the "washed out" of the lg looks better and less artificial. also, if you use the same color profile for both screens one will look better. you have to calibrate.
 
lowering the brightness doesnt help its just the way the panels are.. i'm seriously thinking about exchanging but i'm scared i'll get another lg.. honestly though I rather have a little yellowing at the bottom which I believe is normal temperature for these led models as to the older ccfl models that had bluish push to it. But I'm scared that if I pay the restocking fee and get another mbp, i'll get another lg... man i'm so stupid I should have kept that first samsung one.. =(

The text and even the colors looking at them close up is not as clear as it was on the samsungs.. like it looks blurred out on the lg panels also the colors looks like someone posted here earlier like pastels and looks cheap looking.

this thread is getting wierd !!! when I had my pale yellowish Samsung panel people were complaining. Now that I have a LG panel, everybody wants to switch back to Samsung :confused:

I found LG panel way better than Samsungs ... Colors are not washed out at all. Now that I show my laptop to my friends they all are amazed by the screen and its brightness, but when I had the Samsung it wasn't a big deal to them, sort of regular LCD ! I personally can't think of a better screen :D

///

BTW, if you feel colors are kind of washed out, calibration would help significantly.
 
I got a samsung screen, I didnt have LG for comparison but it was very nice, except for the yellowing that really really got on my nerves, I'd rather have the LG- the colors may be a tad bit washed out but its better than having yellow defect on the bottom 1/3 of the screen, Im sure like everyone else mentioned if you calibrate it, it'll look much better...
its up to you, with regards to quality!
 
I returned my lg mbp, I believe all mbp have yellowish tint at the bottom. Even the lg's have slight slight yellow on the bottom that's barely tinted that its very hard to see but the samsungs are just a bit stronger in yellow. I did try calibrating using multiple different profiles I found on the net at least 5 different kinds. The colors did look good but I remember I liked the adobe 1998 the best being darker colors and vivid too but on this lg seems to be overly bright where the colors are just washed out from the brightness.. Also I remember when I had the samsung mbp the screen on it was so good that it made my 23" acd look like crap because the samsung panel being so vivid but now my 23" acd looks much much better and cleaner which didnt make anysense either..



In june I've been through 4 mbp's led models first one was lg and was badly banded yellow on the bottom very very very noticable and the other 3 had its share of problems but were all samsungs, such as gradient problems, stuck pixels, etc.. but back then I never noticed the color difference bu all 3 of my mbp's were samsungs and the last one I had was glossy (other 3's were all matte). But after my last glossy (samsung model) and using this lg for the past 2 days felt like the text was not as black and sharp as the samsung models. The blacks didnt look as dark and even the yellow's didnt seem as bright either. I remember it was a joy using the samsung it was like colors poping out like very vividly but now the lg screen I noticed that its overly bright, something about its backlight is saturating the colors and the colors looked washed out. You can clearly see in the picture that green is not as filled in or as saturated or the orange. I think the colors get flooded on the lg screens and it seems like the same quality as the 250 dollar lg flat screen i bought a year back where I thought the colors look cheap looking and the brightness was tainting the colors.

I really wished to get a samsung model mbp but now at this point, i'm going to wait it out and see when the 10" and 12" mbp will be released in sometime october. Either that or I'll just stick with my mac pro for now, I can sure use a new hdtv maybe I'll pick one up with a ps3 =D 1080p is what i'm craving... hehe
 
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