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Common problem?

This problem seems to be very common with the new MBP 15" displays especially the Samsung displays. Even the replacements have the problem. Does anyone know if any mac sites wrote about this? It is so weird that Apple still hasn't fixed this "old" issue... :confused:
 
This problem seems to be very common with the new MBP 15" displays especially the Samsung displays. Even the replacements have the problem. Does anyone know if any mac sites wrote about this? It is so weird that Apple still hasn't fixed this "old" issue... :confused:

I agree. Look at the ipod touch "negative black" issue. While it didn't affect every machine (much like the yellowing situation we're experiencing), it was still noted in many reviews and apple rushed to get an update out.
 
I called apple to get a second replacement, and they didn't believe me. they made me take it to an apple store (1 hour away) and have them confirm. The genius is like, "holy crap, that's the worst thing I've ever seen!" now, i finally can send it back. again.
 
True. I emailed some mac sites about this "old" problem. Somebody must make the public aware of this :eek:

Although I doubt that they will write something negative about the almighty :apple: ;)
 
This problem seems to be very common with the new MBP 15" displays especially the Samsung displays. Even the replacements have the problem. Does anyone know if any mac sites wrote about this? It is so weird that Apple still hasn't fixed this "old" issue... :confused:

The apple forums have the yellow issues on them :(
 
Hi guys ...

I just took my macbook pro to the apple store yesterday to replace my LCD, and they called me this morning and told it's ready for pick up... I can't believe they did it so fast ...

I had a matte Samsung screen and they replaced it with a perfect LG screen ... man ... what a change !!! it's so perfect. I have to tell you, the colors are way brighter than the previous one, and now I can see pure white on Safari ... No yellowish color at the bottom, and less yellowish cast when you look at it from sieds. the differences are vast. I am one happy mac guy now :D
 
Hi guys ...

I just took my macbook pro to the apple store yesterday to replace my LCD, and they called me this morning and told it's ready for pick up... I can't believe they did it so fast ...
I am one happy mac guy now :D

Geez, lucky :) ! We don't have any Apple stores in Germany -grrrr-. I have to wait another 2 weeks for a replacement to be sent and then probably still have a yellowish display :mad:
 
Geez, lucky :) ! We don't have any Apple stores in Germany -grrrr-. I have to wait another 2 weeks for a replacement to be sent and then probably still have a yellowish display :mad:

Last time I called the tech support, I talked to a very nice lady, and she was aware of this screen issue ... I wanted to make sure that my new display would be a LG (however I preferred to take it to store), and you know what she told me ?
She told me that once we labeled your bad screen with "yellowish at the bottom," the apple technicians will replace it with a "perfect" one cause it'll cost a lot for apple to repair it over and over and pay for the shipping as well.

maybe they do the same thing for replacement ... my fingers are crossed for you and good luck with the new one.
 
Yeah, except if you get a "new" computer, you want it to be new, not repaired. I can see getting a repair if something goes wrong after a month or even a few weeks, but if there is a problem out of the box, i am not getting it repaired.
 
Here is what it sounds like to me. I think Apple is trying to get rid of the bad batch of monitors, in hopes that some people won't notice (save some money) and for those that do, make sure to replace it with a good one (because those monitors aren't cheap).
 
Yeah, except if you get a "new" computer, you want it to be new, not repaired. I can see getting a repair if something goes wrong after a month or even a few weeks, but if there is a problem out of the box, i am not getting it repaired.

to be honest, that's what I was thinking before I get it repaired. now I really don't see a difference ... they just replace my LCD with a new one ... what's the big deal?? Besides, I don't need to customize my OS X, and install tons of software again.
They made me happy at the end :rolleyes:

Here is what it sounds like to me. I think Apple is trying to get rid of the bad batch of monitors, in hopes that some people won't notice (save some money) and for those that do, make sure to replace it with a good one (because those monitors aren't cheap).


agree.
 
Here is what it sounds like to me. I think Apple is trying to get rid of the bad batch of monitors, in hopes that some people won't notice (save some money) and for those that do, make sure to replace it with a good one (because those monitors aren't cheap).



yeah, except there are people (like me, and many others here) who have gone through multiple replacements (some people even 3, 4, or 5 or more replacements). they just ship another random one.
 
I am guessing that Apple is repackaging a lot of these returned samsung models as refurbs? in the hope that the next person might not care (after all its a refurb, wat didja expect?) - which has made me think twice about ordering a 15" refurb. But I guess even as a refurb you could still complain and keep sending it back until they (accidently) send you one that's good. But it will be another refurb.

Here is what it sounds like to me. I think Apple is trying to get rid of the bad batch of monitors, in hopes that some people won't notice (save some money) and for those that do, make sure to replace it with a good one (because those monitors aren't cheap).
 
OMG @#%$ #@$% !@#%$ !!!!!!!! :mad::mad::mad::mad::mad::mad:

I waited on hold for an hour to talk to a product specialist. Here is what he said:

"Ok, at this point you have 2 options: 1. Send it in for a repair, or 2. Get a refund and send it back."

I'm like, what? I want a replacement.

"Well, if you get a replacement, it will be exactly the same, because that is what they are supposed to look like."

I said, I just took it to a store, and the guy said he had never seen anything this bad and it was not normal at all!

"Well, this is how it's supposed to be. If you send for a repair, we can lessen the problem, but it will still be visible."

I say, yeah, so where does it say all the MBPs have yellow screens on your website? I didn't see that when I bought it."

"We upgraded the screens to LED backlighting, and that's what it looks like."

Me: That's an upgrade????

"If you don't want an LED screen, I can get you a 17", if you pay the difference."

Me: No, I want a replacement. This is not normal, and the apple genius said so. You can call the store and ask the guy.

"No, we don't call the stores."

Me: so why did you tell me yesterday to take it to a store, which is an hour away, so they could confirm the problem.

"I don't know, sir"

Me: *LOUD GRUNTING NOISE* (I was completely calm until then)

"Sir, I understand your frustration. "

Me: No, you don't. If you did, you would be sending me a replacement right now. There is no way this screen is supposed to be like this. Do you also sell pink screens or brown screens? I wouldn't mind one of those orange ones!

"Ok."

Me: Ok, I can't talk to you anymore. give me your extension so I can call you back.

"Ok, etc...."



I am calling applecare again, maybe I can get a hold of someone else who isn't such a jerk. I am trying to figure out what to say in my voicemail message to this guy when I call him back. any ideas?
 
Don't be a jerk to him. That will not help you at all and may make the situation worse. That's always been my experience with customer service.
 
Ok, i left the guy a message, and he calls me back and says this is a common issue, and occurs to some degree to all the new LED backlit screens. He says there is a "fix" that they are beginning to implement to fix this problem. however, this must be some kind of "secret memo" because nobody at the apple store, or any other person at the applecare number knew about it. must be a lyer.
 
As soon as I realize the person on the other end of the line is not able or willing to help me, I just say thanks, hang up and try again. I've found that large companies are rarely consistent with their practices, for better or worse, and eventually I will get somone who will do what I need. That said, my experience with Apple is that I've yet to encounter someone who did not try his or her hardest to make me happy. They're not always the most knowledgeable folks, but I've found (at least so far) they try.

Of course, I was told I would get an e-mail with instructions for replacing my MBP within 48 hours and that hasn't happened yet. I'm going to give it until tomorrow before I call again. If I hadn't done the Major in Mac and printer promos, I'd probably return it at this point and just wait until these issues are worked out.
 
Of course, I was told I would get an e-mail with instructions for replacing my MBP within 48 hours and that hasn't happened yet. I'm going to give it until tomorrow before I call again. If I hadn't done the Major in Mac and printer promos, I'd probably return it at this point and just wait until these issues are worked out.

Same thing happened to me. i called back and got connected to some upper level guy, and he got me that email the next day. (this was my first replacement.)
 
My return for my oozing backlight bleed LG was easy.

1) Made an appointment online to see a retail store genius
(don't go to store w/o an appointment else you might
wait a long time or won't get to see one).

2) I got a case# for my problem from the retail store genius

3) called my apple sales rep. that sold me the mac (I recommend
buying over the phone instead of online for this extra bit
of support)

4) Gave my sales rep the case# and she handled all the details
with Apple technical for the return and put in a new purchase
order with free expedited shipping.

5) Got my return label emailed to me which I used to drop off
the old machine at one of many fedex/kinkos locations.

6) Already got notice that my new mbp has already been
shipped, only 4 days after placing new order!

Total expected turnaround: 7-8 days. Total days
w/o computer 3-4 days (could have been 0 if I waited
a few more days to send the old computer back,
only good if your credit card can handle it!).

Here's hoping my Week 39 has a non-oozing-backlight and
non-yellow LG screen!
 
what if you are too far from an Apple Store Genius? You have to convince someone at Apple there is in fact a problem?

If your only course of action is to call applecare, than by all
means, call them instead. They should be able to help you
over the phone. Refer to the apple thread on the issue,
request a level 2 tech or manager if you have to. Be calm
but firm with them.
 
I got my new one because my first MBP had a ****ed up superdrive.. 9C67 matte display looks good.
 
I finally got them to agree to a replacement. But.... the RMA number they gave me is the same as last time. Should that be? I've never had to replace something twice before. Should I have gotten a new RMA number and they were just trying to get rid of me, or does the # carry through with multiple replacements?
 
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