OMG @#%$ #@$% !@#%$ !!!!!!!!





I waited on hold for an hour to talk to a product specialist. Here is what he said:
"Ok, at this point you have 2 options: 1. Send it in for a repair, or 2. Get a refund and send it back."
I'm like, what? I want a replacement.
"Well, if you get a replacement, it will be exactly the same, because that is what they are supposed to look like."
I said, I just took it to a store, and the guy said he had never seen anything this bad and it was not normal at all!
"Well, this is how it's supposed to be. If you send for a repair, we can lessen the problem, but it will still be visible."
I say, yeah, so where does it say all the MBPs have yellow screens on your website? I didn't see that when I bought it."
"We upgraded the screens to LED backlighting, and that's what it looks like."
Me: That's an upgrade????
"If you don't want an LED screen, I can get you a 17", if you pay the difference."
Me: No, I want a replacement. This is not normal, and the apple genius said so. You can call the store and ask the guy.
"No, we don't call the stores."
Me: so why did you tell me yesterday to take it to a store, which is an hour away, so they could confirm the problem.
"I don't know, sir"
Me: *LOUD GRUNTING NOISE* (I was completely calm until then)
"Sir, I understand your frustration. "
Me: No, you don't. If you did, you would be sending me a replacement right now. There is no way this screen is supposed to be like this. Do you also sell pink screens or brown screens? I wouldn't mind one of those orange ones!
"Ok."
Me: Ok, I can't talk to you anymore. give me your extension so I can call you back.
"Ok, etc...."
I am calling applecare again, maybe I can get a hold of someone else who isn't such a jerk. I am trying to figure out what to say in my voicemail message to this guy when I call him back. any ideas?