I definitely understand that. Some people just sit back and watch while other people put their 2 cents in. Plus I know and understand our phones aren't the only things going throw customs. I'm just waiting to see who's the first to get a import scan
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Oct. 1 to 6 2014 Delivery Date Orders (Update) Delivered earlier!
- Thread starter edtorious
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I definitely understand that. Some people just sit back and watch while other people put their 2 cents in. Plus I know and understand our phones aren't the only things going throw customs. I'm just waiting to see who's the first to get a import scan
I wonder if the Apple Stores have any set aside for replacements, or if you have to wait for them to ship you a new one? When I got my first Nexus 4 from Google, it had a defect so I called and they authorized an RMA; I got to keep using the defective phone (it was cosmetic so didn't stop it from working properly fortunately) until the new one arrived and I just shipped the old one back postage paid. I would imagine that's how Apple does it too.
It's like getting a new phone...again!
My online chat with Brittany at UPS:
Initial Question: Why is package sitting on Louisville for over 30 hours?
Brittany M.: Hi, this is Brittany M.. I'll be happy to assist you.
Paul: Thanks!
Paul: Just wondering why my package(s) have sat in Lousville since 2:00 am yesterday with no movement?
Paul: Louisville. Typo on my part. Sorry.
Paul: 1ZV5FXXXXXXXXXX and
Paul: 1ZWXXXXXXXXXXX
Brittany M.: Just a moment while I review your tracking information.
Brittany M.: Thank you for your patience. Unfortunately I am not sure when the package will move, however, I am showing that the packages are still scheduled for delivery on 09/25/14.
Paul: Okay no worry of a delay? There's a HUGE internet thread out there (over 10,000 posts) about this particular shipment. It's fascinating . https://forums.macrumors.com/threads/1776647/
Brittany M.: Thank you for that information. I certainly understand your concern, however, at this time I am not showing that this package is encountering a delay.
Paul: Great, thank you!
Brittany M.: No problem. Do you have any other questions?
Paul: Guess not. Have a great day!
Brittany M.: Thanks for contacting us. Enjoy your day.
Brittany M. has disconnected.
Haha, this line is amazing.
I hear ya'; I'm still betting that all the 9/25ers get their scans today. If not, then we have something legitimate to gripe about.
My online chat with Brittany at UPS:
Initial Question: Why is package sitting on Louisville for over 30 hours?
Brittany M.: Hi, this is Brittany M.. I'll be happy to assist you.
Paul: Thanks!
Paul: Just wondering why my package(s) have sat in Lousville since 2:00 am yesterday with no movement?
Paul: Louisville. Typo on my part. Sorry.
Paul: 1ZV5FXXXXXXXXXX and
Paul: 1ZWXXXXXXXXXXX
Brittany M.: Just a moment while I review your tracking information.
Brittany M.: Thank you for your patience. Unfortunately I am not sure when the package will move, however, I am showing that the packages are still scheduled for delivery on 09/25/14.
Paul: Okay no worry of a delay? There's a HUGE internet thread out there (over 10,000 posts) about this particular shipment. It's fascinating . https://forums.macrumors.com/threads/1776647/
Brittany M.: Thank you for that information. I certainly understand your concern, however, at this time I am not showing that this package is encountering a delay.
Paul: Great, thank you!
Brittany M.: No problem. Do you have any other questions?
Paul: Guess not. Have a great day!
Brittany M.: Thanks for contacting us. Enjoy your day.
Brittany M. has disconnected.
Keep in mind though it's only what she sees. I've been told plenty of times by carriers that there is no delay, but as can always be the case "stuff" happens from time to time. Fedex accidentally left a package of mine at the sort facility a couple weeks ago and it missed targeted delivery, but the rep was unable to see that due to it just being human error.
I wonder if the Apple Stores have any set aside for replacements, or if you have to wait for them to ship you a new one? When I got my first Nexus 4 from Google, it had a defect so I called and they authorized an RMA; I got to keep using the defective phone (it was cosmetic so didn't stop it from working properly fortunately) until the new one arrived and I just shipped the old one back postage paid. I would imagine that's how Apple does it too.
It's like getting a new phone...again!
Correct. It is my understanding that they may have a supply of replacements.
However, several users have posted in this thread (5000 posts ago lol) that Apple gave them a few options. To the best of my recollection they were:
1) return phone and have one back in your hands in 3-4 days.
2) Keep phone until replacement arrives (required credit card authorization in case you are a thief
) 3) go to the store and attempt to exchange.
It certainly sucks, but very fixable.
its like small pokes ..
I called apple right now to tell them and this lady rep basically told me too bad.. and do i want to just return it -.-
i hear ya'; i'm still betting that all the 9/25ers get their scans today. If not, then we have something legitimate to gripe about.
yes sir
Yeah, Google made you put a CC on file with them too for the same reasons.
It would suck to get one with defects, but at least they'll get you a new one relatively quickly it seems. With my Nexus, I didn't feel that put out by it because I got a new one to replace it (defect free!) in under a week, and in the meantime I still got to play with the new phone.
I think the year my phone came the day before the release day was by FedEx...
No... she was pretty rude... when she picked up.. i just told her my phone came with some scratches and how can i get a exchange.. then she just said you can just return it.....
In off topic good news, I ordered a case off of Amazon last night through a company called Wireless4Wireless... They were offering free shipping, but I wanted to get it a little faster (was hoping for Friday). So, I sent them a message asking if I could get it faster and how much it would cost me. Got a reply today saying they upgraded my shipping for free!
UPS updated last night with the "by 3:00 P.M." part. (Funny that when I log in to UPS that "by 3:00PM" isn't there. Even though it says to log in to get an estimate of the delivery time."
I hoooope that the UPS guy gets delayed a bit with all the other iPhones he's delivering today so I can get home on time to sign for it!
Scheduled Delivery Updated To:
Wednesday, 09/24/2014, by 3:00 P.M
I hoooope that the UPS guy gets delayed a bit with all the other iPhones he's delivering today so I can get home on time to sign for it!
Scheduled Delivery Updated To:
Wednesday, 09/24/2014, by 3:00 P.M
And maybe that's why Apple isn't using FedEx? Because they delivered before the official release date?
I would try calling and getting a different rep or asking to speak with a supervisor. They should accommodate you and send a replacement in the mail while you use that phone. I'd be shocked if you cannot get that to happen.
I go naked anyway and scratches would not lead me to return mine because I will get them anyway. However, I certainly would not be happy and understand you being pissed.
That kinda sucks. Maybe she just got off of the phone with the poster that was stern with her a few pages back?