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Official iPhone Refund Policy Tomorrow?

Technology advances quickly

Give me a freaking break, this has nothing to do with technology advancing quickly all you know it alls. It's about keep the investors happy and money. Steve Jobs is just being nervous and GREDDY. He want to make the investors happy, which means we the customers suffer. I've seen this at another huge company I used to work for. Meet the stock quotes and investor interests. Apple has gone down the rabbit trail of no return. Apple used to stand for something cool, rebelious and awesome products. Now its all about money and stocks and investors, I think it's time to find another still COOL company to support. Apple has been waterdowned and become diluted from it's original course. It's become part of the big wheel it originaly was rebelling against. SAD
 
DaveClarkOne said:
As one who waited in line to spend $600, I felt the iPhone had value at this price, or I wouldn't have purchased it. Simple enough.

From a business standpoint, however, Apple should be concerned about the ill-will it creates with this price-correction, due more to supply and demand than commodity pricing of its components. The early-adopters will likely think twice about jumping in early for any future, premium-priced item. Not exactly what Wall Street wants, nor its shareholders.

I'm fine with the new, lower price, but the pricing of Aperture may offer a clue to what Apple does. And I think Apple was right to offer a store credit to its faithful. I am not expecting a credit, but history has shown Apple to be mighty protective of its goodwill w/customers. Perception is reality, and a smart Company doesn't want its customers feeling they paid too much (for whatever reason).
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I agree with your 2 cents ;)

Apple should, indeed, be concerned about creating ill will with the "faster than a speeding bullet" iPhone price drop. I'll just consider this a $20 lesson and won't have to think twice before jumping on the Early Adopter Band Wagon again. Simply, put I won't be one of them :eek:
 
Do Something About It!

come On Stop All This Chatter And Call Apple And Att And Complain, Them Them Know You Are Pissed And Let Your Voice Be Heard, They Have To Know 'we' Are Not Satisfied And Won't Just Quietly Suck It Up Wimpering In The Corner. Stand Up For The Cause. I'm Starting A Site Called Maccies.com, I Will Update Shortly. Go Check It Out
.
 
Well, maybe I need to pack up and return the new iMac I just bought this weekend ... yah, it'll cost me $150 because I 'opened' it, but hey, I'll get the rest of my $1700 back ... hey Steve, that's just how technology works!!!
 
AT&T is

Already giving refunds for the last 30 days. They seem to work with you even up until October 1st.


Look for a story tomorrow in USA Today on customer reaction to the price drop.
 
I got my refund today :D

I bought 2 devices, 8 days ago and 6 days ago. So they refunded me at the AT&T store.

It's so much fun, being willing to pay 600$ for something, and then getting it for just 400$ :D.

Oded S.
 
AT&T is

NewSc2 said:
who did you hear that from? yesterday AT&T told me 14 days.
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Talked to them an hour ago. Sounded like they changed it from yesterday and it's fluid enough that the may even change it again to go outside of 30 days

It's not the point about being able to afford $600. If it was $400 going to $200, I am sure everyone would feel the same.

It's all about how Apple is reacting. Instead of Steve saying, "That's just how technology works." to USA Today yesterday, it seems to me that he should want to take care of his first and most loyal one million customers. Maybe even via a $200 apple gift card. The impact on Apple of $200 Million would be less than a $100 Million considering their costs and markup. (Think headsets, OSX upgrades, etc) To me, it's a small price to pay for customer satisfaction.
 
helpinghand said:
Talked to them an hour ago. Sounded like they changed it from yesterday and it's fluid enough that the may even change it again to go outside of 30 days
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Oh really? Maybe I should actually give them a call then. :) Thanks for the info ;)

By the way, what did you guys tell AT&T when you were on the phone? Just wondering how they react. Got mine on the 1st day, but I can still hope... :p
 
I wonder if any of those most vocal about getting "their $200" back also stood in line in November and bought a PS3 to put up on eBay for profit. Did you refund the difference to your buyer when the systems became available to everyone?
 
OneTraveler said:
Come on people! We all KNEW there was going to be a price drop at some time. When you want the latest and greatest, you are going to get burned on the price. That's just the way it goes. Pay more and enjoy it now, or wait and save a few bucks later. I wanted it sooner. $200 drop? Meh, I've enjoyed it $200 worth. If you are upset over it, maybe have some restraint on your purchases next time.
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Yeah, but we didn't think it would happen 2 MONTHS down the road! I can't believe Apple would just discontinue a model that quickly. They could at least offer some type of credit for the apple store or something. This will definitely be the last time I buy an Apple Product at launch. I realize everything drops down in price and gets replaced by something bigger and better, but its usually 6 months at the earliest. My iPhone still has that "New Cellphone Smell" :cool:
 
AJsAWiz said:
I agree with your 2 cents ;)

Apple should, indeed, be concerned about creating ill will with the "faster than a speeding bullet" iPhone price drop. I'll just consider this a $20 lesson and won't have to think twice before jumping on the Early Adopter Band Wagon again. Simply, put I won't be one of them :eek:
Click to expand...

Honestly, I think the ill will is more limited in the real world than it appears on blogs. Most people who bought the phone don't pay much attention to pricing changes in products they already own. Furthemore, the people who already bought the phone complaining about the price drop will make more people who DIDN'T buy at $600 aware that the price has changed -- submarine marketing if I ever saw it.

The whole thing is irrational anyway. Everyone seems to agree that a price drop is OK but that this one was "too fast". As a day-1 purchaser, I'm not sure what advantage would be conferred to me personally if Apple had waited another month or another year to drop the price. In fact, it seems that the price drop now is an advantage overall, since if more people buy the iPhone there will be more support for the device from Apple and other parties.
 
buymeaniphone said:
Yeah, but we didn't think it would happen 2 MONTHS down the road! I can't believe Apple would just discontinue a model that quickly. They could at least offer some type of credit for the apple store or something. This will definitely be the last time I buy an Apple Product at launch. I realize everything drops down in price and gets replaced by something bigger and better, but its usually 6 months at the earliest. My iPhone still has that "New Cellphone Smell" :cool:
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Not buying at launch does nothing for you. How long do you wait? 2 months, 4 months, 6 months? What's preventing them from upgrading/price reductions 2 weeks after you buy then?
 
Apple basically meant to sell the iPhone at an inflated cost to their loyal customers. Its as simple as that. The idea, then, that these customers shouldn't feel put-off is a bit ridiculous. The iPhone didn't suddenly drop in price because of production or parts cost, it dropped in price because Apple is done squeezing every last cent out of the initial purchasers.

If one can't understand why initial purchasers would be frustrated, pissed, angry at Apple, I don't know what else to say. Apple did take advantage of initial hype.

Good business? Most definitely. Good PR/customer care? Definitely not.
 
atszyman said:
Not buying at launch does nothing for you. How long do you wait? 2 months, 4 months, 6 months? What's preventing them from upgrading/price reductions 2 weeks after you buy then?
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Exactly.

For all you people freaking out, what period of time should they have waited? If they waited until after Halloween, or until Macworld 08, would you have been fine with it? What if they drop was $300 at that time? Basically, what depreciation rate would you be happy with?

And for all you "this is just business" types, would your stance be any different if they had done this at the end of July, or a week after the phone's release?
 
ibwb said:
Honestly, I think the ill will is more limited in the real world than it appears on blogs.
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I dunno. My mom just phoned me out of the blue to ask if I knew about the price reduction. Yes mom, I just read 2,000 posts from people about it. So she wants to know what I'm going to do since I "just" bought two. I'm not going to do anything mom, I didn't "just" buy them, I got them in June. I think it's great that people can buy the phone for less now. She thinks I'm nuts. Sheez, parents...
 
Everyone who bought one of these iPhone signed up for a contract. That contract had a four digit price tag on it. Seems petty that people who though nothing of paysing $1000 a year just so that can talk on a cell phone complain about $200. Pocket change The price of the phone is nothing compared to the contract for air time

Now if the typical buyer were not a member of such an afluent group it would be different but these are all people with large amounts of disposable income.
 
ChrisA said:
Everyone who bought one of these iPhone signed up for a contract. That contract had a four digit price tag on it. Seems petty that people who though nothing of paysing $1000 a year just so that can talk on a cell phone complain about $200. Pocket change The price of the phone is nothing compared to the contract for air time

Now if the typical buyer were not a member of such an afluent group it would be different but these are all people with large amounts of disposable income.
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Everybody pays about that much for a cell phone (~$60), and it seems like most people these days have cell phones anyway. If you draw out a $15/month charge it's not that much but $200 at one time is a lot more for some people. It's not like I would pay $80/mo. for a cell phone plan if I could get by with $60/mo. I figured the extra $20/mo. was worth it for unlimited internet on a cell phone, which it is. Was having the iPhone an extra 3 weeks worth $70/week? No.

I still don't know why people want to come in and say that we shouldn't be feeling ripped off. I'm sure if you had bought an iPhone 16 days ago you would feel the same way too.
 
NewSc2 said:
Everybody pays about that much for a cell phone (~$60), and it seems like most people these days have cell phones anyway. If you draw out a $15/month charge it's not that much but $200 at one time is a lot more for some people.
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You've gotta be kidding me. You're willing to drop $600 "at one time" for an iPhone, but a price drop of $200 "at one time" is going over some line?
 
iLunar said:
Apple basically meant to sell the iPhone at an inflated cost to their loyal customers. Its as simple as that. The idea, then, that these customers shouldn't feel put-off is a bit ridiculous. The iPhone didn't suddenly drop in price because of production or parts cost, it dropped in price because Apple is done squeezing every last cent out of the initial purchasers.

If one can't understand why initial purchasers would be frustrated, pissed, angry at Apple, I don't know what else to say. Apple did take advantage of initial hype.

Good business? Most definitely. Good PR/customer care? Definitely not.
Click to expand...

Early adopters shouldn't feel put-off because the price drop does not cost them any money. Simple as that.

Again, where is the cut-off? If a price drop a year after I purchase is OK, why should I be perplexed about a price drop a month after purchase? The end result to me is exactly the same.

I understand the emotional component, as emotional analysis tends to be based on comparisons of counterfactual scenarios, but you can't seriously tell me that a corporation's price strategy should be based on how people "feel" about it. I purchased at $600 for a reason, after careful analysis, and none of the numbers in that analysis have changed.

Don't be afraid of a corporation when they act to maximize profits. Profits are what make cool products like the iPhone possible.
 
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