iPad mini Open box iPad mini with find my phone on :(

WindowsTraitor

macrumors regular
Original poster
Dec 31, 2008
248
37
Just bought an open box ipad mini retina from BB. The box was sealed. They had a special going on and I wanted to take advantage of the 15$ gift card offer.

I just turned on the ipad now, and it the itunes account of whomever returned it is still active.

I cannot turn off the find my phone app. I cannot reset the IPAD either.

This was the last open box they had. Should I ask for a new one as a replacement or go to Apple?

I had saved about 70$ from the original msrp. I would like to keep the price.
 

Gav2k

macrumors G3
Jul 24, 2009
9,217
1,606
You could go to apple with your receipt from bestbuy as they can bypass it as you have proof of ownership
 

gr8tfly

macrumors 603
Oct 29, 2006
5,299
50
~119W 34N
If it had iOS 7 installed, there is nothing that can be done without the previous owner's Apple ID - it is required to restore the device to factory (reset and erase). As another poster mentioned, even a DFU won't work, as it will ask for the Apple ID during the restore.

There is nothing Apple can do either, other than provide a method to reset an Apple ID password (which requires the email account associated with the Apple ID).

I would think the only recourse is to return it to BestBuy. They should know better when an iOS device is returned, and make sure the customer does a complete reset (which also disables Find-my-iPhone).
 

maflynn

Moderator
Staff member
May 3, 2009
66,944
33,941
Boston
Just bought an open box ipad mini retina from BB. The box was sealed. They had a special going on and I wanted to take advantage of the 15$ gift card offer.
Open boxed means the iPad was used and retuned. I'd take it Apple to see if they can do anything with bypassing it if you have the BB receipt other ways take it back to BestBuy. There's really nothing more you can do.
 

WindowsTraitor

macrumors regular
Original poster
Dec 31, 2008
248
37
Thank you all for your responses. BB gave me a new one for the same price. Kudos to BB for making things right.
 

rajpatel

macrumors regular
Feb 23, 2013
145
0
I'm surprised bb made it rite. Walmart routinely does that but bb sucks. Hopefully they still go outta biz at earliest. We don't need em. Too much clutter and electronic junk
 

docal97

macrumors 6502a
Jun 28, 2006
779
48
Southampton
Have you tried placing the device into DFU mode and doing a full restore? Not sure if this would work, but if it doesn't, I would agree with taking it to Apple prior to returning it to BB. If Apple can restore it, you can keep it b/c you got it at a discounted price.
 

JackieInCo

Suspended
Jul 18, 2013
5,178
1,598
Colorado
Have you tried placing the device into DFU mode and doing a full restore? Not sure if this would work, but if it doesn't, I would agree with taking it to Apple prior to returning it to BB. If Apple can restore it, you can keep it b/c you got it at a discounted price.
Restoring does not work and the OP already got BestBuy to replace it.
 

Bear

macrumors G3
Jul 23, 2002
8,088
4
Sol III - Terra
I'm surprised bb made it rite. Walmart routinely does that but bb sucks. Hopefully they still go outta biz at earliest. We don't need em. Too much clutter and electronic junk
If Best Buy goes out of business, Amazon's electronics prices will go up again. Also Best Buy will match prices for products sold and shipped by Amazon. If you can't wait for shipping this is good, especially since Amazon is having to charge sales tax in a lot of states now.
 

mrschanah

macrumors newbie
Oct 25, 2012
28
0
I originally got a 1st gen iPad mini for xmas. I decided to get the rMini. I purchased an open box and discovered it had a blue tint around the edges. Well I took it back and got a brand new one and this one is perfect!
 

rajpatel

macrumors regular
Feb 23, 2013
145
0
Hey IQ of Two Seven,

I sold my 4 ydy. My only electronic slavery is to an iPhone 5 who face I won't gaze upon except for phone, music or camera......all three I use and it excels at it. And an awesome ipad Air which I enjoy more and more every day. So nice. And feels like half the weight of that awful brick I unloaded ydy. My first thought upon waking this morning was that I will never hold a 4 again. And it made me feel really happy. I had a lot of pent up feelings bout the 4s weight that I never really faced till it was gone and I felt pure joy at never having to deal with it again. Say what u will bout me, I don't do old tech
 

old-wiz

macrumors G3
Mar 26, 2008
8,315
225
West Suburban Boston Ma
I'm surprised bb made it rite. Walmart routinely does that but bb sucks. Hopefully they still go outta biz at earliest. We don't need em. Too much clutter and electronic junk
I'm shocked to hear BB making it right. There are so many horror stories about BB. I'm looking for a new TV and it's harder to find a decent dealer than to figure out which TV model/mfgr.
 

bevsb2

macrumors 68000
Nov 23, 2012
1,760
658
Best Buy is okay in my book. I've purchased many products there and have never had a problem. I've found the employees to be very accommodating.
 

rmhop81

macrumors 68020
Apr 4, 2005
2,278
108
Dallas, TX
I'm shocked to hear BB making it right. There are so many horror stories about BB. I'm looking for a new TV and it's harder to find a decent dealer than to figure out which TV model/mfgr.
I used to hate BB, but they have really turned it around lately. Prices are actually very competitive and u can get the item right then. Most time I do in store pickup so don't deal with employees ;)
 

Lucille Carter

Suspended
Jul 3, 2013
1,266
4
Thank you all for your responses. BB gave me a new one for the same price. Kudos to BB for making things right.
Kudo's for BB? LOL!

These idiots resealed a returned iPad and sold it to you! They do this all the time but then most retailers do!

I would not give BB kudos for that!:p
 

TWO2SEVEN

macrumors 68040
Jun 27, 2010
3,522
709
Plano, TX
Hey IQ of Two Seven,

I sold my 4 ydy. My only electronic slavery is to an iPhone 5 who face I won't gaze upon except for phone, music or camera......all three I use and it excels at it. And an awesome ipad Air which I enjoy more and more every day. So nice. And feels like half the weight of that awful brick I unloaded ydy. My first thought upon waking this morning was that I will never hold a 4 again. And it made me feel really happy. I had a lot of pent up feelings bout the 4s weight that I never really faced till it was gone and I felt pure joy at never having to deal with it again. Say what u will bout me, I don't do old tech
That's good!
 

aristobrat

macrumors G5
Oct 14, 2005
12,265
1,356
Have you tried placing the device into DFU mode and doing a full restore? Not sure if this would work, but if it doesn't, I would agree with taking it to Apple prior to returning it to BB. If Apple can restore it, you can keep it b/c you got it at a discounted price.
Put the device into recovery mode and then restore it
Others have mentioned "this doesn't work", but to add some details, ... since iOS 7, you can put an iOS device into DFU/recovery mode and reinstall the OS without any issues. However, as you go through the setup assistant (on the iOS device, after the reinstall), one of the last things it does is check back in with Apple. If the device was locked with "Find my iPhone" before you did the DFU/recovery mode restore, the setup assistant will prompt you for the Apple ID and password that the device was locked with. If you don't have that, you can't proceed. You can wipe/restore the device as many times as you want, but you can't get beyond that part of the setup.

----------

Kudo's for BB? LOL!

These idiots resealed a returned iPad and sold it to you! They do this all the time but then most retailers do!

I would not give BB kudos for that!:p
They sold it to him as an "open box special" for $70 off, meaning both BB and the OP knew it was a returned iPad. :confused:

Shame on them for not catching that Find my iPhone was still enabled before accepting the return, but kudos to them for not running him through the ringer in terms of making good on their mistake. It sounds like they ended up selling him a brand-new iPad for $70 off to make it right.
 

DougFNJ

macrumors 65816
Jan 22, 2008
1,280
842
NJ
I'm surprised bb made it rite. Walmart routinely does that but bb sucks. Hopefully they still go outta biz at earliest. We don't need em. Too much clutter and electronic junk
I wasn't a huge fan of them for quite awhile, but they have improved lately. But on the other note, that's all this country needs, another business goes out, less competition, higher prices, and then you get the worst part....people out of work. Happy Holidays to you too. :rolleyes:

Kudo's for BB? LOL!

These idiots resealed a returned iPad and sold it to you! They do this all the time but then most retailers do!

I would not give BB kudos for that!:p
Open Box items are clearly marked open box, and the items are marked down accordingly. I don't give them kudos for the blunder, but they certainly didn't have to give them a brand new one at the same price, typically they would have had the customer return it for a refund and have them buy a new one at full price if another open box was not available. In my book that is above and beyond and does deserve the kudos. Congrats on the great deal.
 
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