OSX Lion Up-to-Date Program

Discussion in 'Mac OS X Lion (10.7)' started by Inopia-Vi, Jul 20, 2011.

  1. Inopia-Vi macrumors regular

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    #1
    Hi all,
    ~long time reader, first time poster~ :rolleyes:

    I'm starting this topic regarding to certain issues that emerged following the process of claiming a free copy of Lion with eligible purchases.

    You basically have two option. Either to claim with the short form:

    http://www.apple.com/macosx/uptodate/

    or the long from:

    https://uptodate.apple.com/us/uptodate/macosx/

    The short is having trouble recognizing purchase (serials if you want) made after June 20. Therefore, some serials are not recognized because (this is maybe only my speculation, but i guess a "genius" misunderstood some rules...

    [​IMG]

    Now, has any of you tried to contact Apple customer support after having bad serials that should be valid or received a response back from the long forum....?

    [​IMG]

    ...ugh

    P.S. These are the hardware that qualifies
    http://www.apple.com/macosx/uptodate/systems.html
     
  2. Steve's Barber macrumors 6502a

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    Jul 5, 2011
    #2
    Got my redeem code with no problem. I even put in the wrong purchase date by mistake. :)
     
  3. Inopia-Vi thread starter macrumors regular

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    #3
    Lucky you...
    I am curious, what was the date u putted?
     
  4. mocsharp macrumors member

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    Dec 7, 2009
    #4
    Any one know what would happen if I already purchased Lion on App Store and later I apply the UP-to-Date code?
     
  5. Steve's Barber macrumors 6502a

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    Jul 5, 2011
    #5
    June 17. Later I checked my actual mac purchase receipt and it was June 10.
     
  6. Steve's Barber macrumors 6502a

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    Jul 5, 2011
    #6
    Nothing. It will say it's already installed.

    Call Apple if you bought it by mistake but were entitled to a free copy. They'll most likely give you a $30 gift card.
     
  7. bjett92 macrumors 6502a

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    Oct 22, 2007
    Location:
    Indy, IN
    #7
    Tried using the short form around 9:00 this morning and was told my serial was invalid. Called Apple Care and they told me it was a known issue and that I should try again in a couple hours or later today. Just tried again a couple minutes ago and it still says it's invalid and the long form is not working at all.
     
  8. Inopia-Vi thread starter macrumors regular

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    #8
    sry, didnt see your post...
    UPDATE: I Just Called Apple Support

    Ok, i just called.
    The reason it doesn't properly recognize the serial is because their servers are full. This is a know issues and they recomand waiting an hour or two...

    Grrr....
     
  9. bjett92 macrumors 6502a

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    Indy, IN
    #9
    Got the same message from them this morning (post above) and an hour or two later it's still not working.
     
  10. dgr macrumors member

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    Jun 24, 2011
    #10
    I just tried and got "There has been an error with the system. The administrators have been informed, please try again later."
     
  11. Dynamix macrumors newbie

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    Aug 3, 2010
    #11
    What about Europe? How can I get Lion if I purchased iMac 5 days ago?
     
  12. Inopia-Vi thread starter macrumors regular

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    #12
    Witch country?
     
  13. Dynamix macrumors newbie

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    Aug 3, 2010
    #13
    I purchased iMac in Croatia in Premium Reseller Store.
     
  14. Snooksy macrumors newbie

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    Middle of Nowhere
    #14
    I'm getting the same issue. Good to know it's not just me, cheers.

    http://www.apple.com/uk/macosx/uptodate/ seems to be the UK version if that helps.
     
  15. cavemonkey50 macrumors 6502

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    Aug 9, 2007
    Location:
    Allentown, PA
    #15
    Those of you with issues, try using the "other" up-to-date form. I bought my MBP on July 3rd, but going through the before July 21st form kept on saying invalid serial number. On a whim, I tried the after July 21st form and it worked perfectly.
     
  16. Inopia-Vi, Jul 20, 2011
    Last edited: Jul 20, 2011

    Inopia-Vi thread starter macrumors regular

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    #16
    It would be there:

    https://uptodate.apple.com/hr/uptodate/macosx/

    but....

    Došlo je do pogreške u sustavu. Obavijestili smo administratore, a vas molimo da pokušate kasnije.

    Wich mean:

    There was an error in the system. We have notified the Administrator, and please try later.

    So, give it a try in a few hours :rolleyes:
     
  17. bjett92 macrumors 6502a

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    Indy, IN
    #17
    It's finally working for me! Just got my redeem code and off to start the long process of waiting for Lion to download.
     
  18. Dynamix macrumors newbie

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    Aug 3, 2010
  19. Inopia-Vi thread starter macrumors regular

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    #19
    Still not working for me in Canada :(
     
  20. Xtreambar macrumors regular

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    Location:
    Washington, DC
    #20
    Still says my serial is invalid. I'm now looking for the "Chat with an Apple Representative" link on the Apple Store so that I can chat online with someone. No dice. Link help?
     
  21. ergdegdeg Moderator emeritus

    ergdegdeg

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    Oct 13, 2007
    #21

    Yay! You rock! Worked perfectly with the other form!!
     
  22. Inopia-Vi thread starter macrumors regular

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    #22
    Do you really have 20 minutes to lose? :p

    Trust me, your serial is fine. Servers are not responding so they cant tell if your serial is ok or not. Give it some time...

    Old-fashion way: wait, wait..................
     
  23. gondor5 macrumors newbie

    gondor5

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    Dec 28, 2006
    #23
    Neither form works for me. :( Funny thing is, if I enter my serial to check the support level, the system finds it without problem. I guess, they use a different set of servers for that.
     
  24. smartalic34 macrumors 6502a

    smartalic34

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    #24
  25. dgr macrumors member

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    Jun 24, 2011
    #25
    That worked for me as well and now it says I have to wait for my claim to be processed....I assume that's normal?

    Mine was a BTO iMac bought online through their education store.
     

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