Otterbox Defender issues

Discussion in 'iPhone Accessories' started by ipadfreak, Sep 23, 2012.

  1. ipadfreak macrumors regular

    Joined:
    Mar 29, 2010
    #1
    I just picked up a Punk colored (AMAZING!) Otterbox defender at my local ATT store for my iP5. I love it, and it is my first Otterbox product. But I am having two problems with it:

    When I use it, I can feel the phone bumping against the inside of the case. Is this normal? I know i put it on correctly because I had the person at the store put it in and did it myself again at home.

    Also, the screen protector made the touch screen a lot less sensitive. Is this normal?
     
  2. iamartimus macrumors 6502

    Joined:
    Aug 13, 2010
    #2
    Wirelessly posted

    I have no fit issues at all, very solid, and I'm on my second Defender for the iPhone 5. Why second? Because I just returned my first one because the rubber got damaged from the holster clip, causing it to fray pretty bad after 1 day of use. The AT&T guy told me to pull the tab over to the clip instead of pushing it in, but I shouldn't have to do that every time I clip and un clip the phone from the holster.
     
  3. neotope macrumors regular

    Joined:
    Aug 3, 2010
    #3
    It sounds like you either don't have the case fully snapped together creating some extra space or the case is defective.

    I can shake my Defender and it feels solid and I don't hear the phone move at all. Also the screen protector is much nicer than I thought it would be and I don't feel much loss. Obviously using a protector will always be a bit worse than the exposed screen.
     
  4. IconicM macrumors regular

    Joined:
    Jan 30, 2011
    Location:
    Houston, Tx
    #4
    I noticed that on my defender, on initial assembly, with the iP5 only in the lower half, that the phone would slide around a bit. But once i put on the top half, and assembly complete, it is in there snug.

    Just noticed that when typing in landscape mode, the ridge or sill from the case makes me miss the bottom row with the space bar some times. Plus even though the iP5 is slimmer than the iP4, with the defender case installed on both phones, they seem to be the same thickness. Maybe instead of a complete re-design, they took what they could from the old design. Even though I'm sure this is one heck of a tough case, i'm starting to wish i had gone for something with a little less protection, but much more stream lined to take advantage of the new thinness
     
  5. CanadaEh macrumors regular

    Joined:
    Oct 17, 2011
    Location:
    Toronto
    #5
    The only issue I've noticed is that I have to press harder on the screen to get a response. Not sure if anyone is having this issue as well?
     
  6. ipadfreak thread starter macrumors regular

    Joined:
    Mar 29, 2010
    #6
    Can you explain a little better how you fixed the phone banging around in the case?
     
  7. gsugolfer macrumors 6502a

    gsugolfer

    Joined:
    Jul 11, 2010
    Location:
    Georgia, USA
    #7
    Another vote here for "sliding until it's snapped in".

    Once all pieces are connected, you shouldn't get any movement. If everything's snapped in and it's still moving, take it back.
     
  8. soshibo macrumors newbie

    Joined:
    Mar 12, 2011
    #8
    same issue. in the past with my previous defenders for the 4 and 4S, i just removed the otterbox screen protector. but then again, i had powersupport screen protectors on. they're not out yet, so i'm keeping mine in until PS comes out w/ their iphone 5 lineup
     
  9. IconicM macrumors regular

    Joined:
    Jan 30, 2011
    Location:
    Houston, Tx
    #9
    I didn't modify or fix anything. I simply noticed, and was a little concerned that when I slipped the phone into the bottom half, that it would move around a bit, maybe 1/16".

    I took my case apart again to try to recreate what you are seeing and also wanted to see what makes the phone stop banging around. So if you put the phone into the bottom half of the case, it can slide either up and down or side to side. If you put it into the top half it does the same thing.

    When I assemble the top and bottom, the phone doesn't move around as much. Seems like the depth dimension of the case is a lot more precisely matched to the phone than the length and width. The phone still moves around but you have to shake it pretty hard. If you pick it up and move the phone around in a normal way, it doesn't seem to move around.

    If your phone bangs around in normal handling, then I think you have a defective case.
     
  10. iamartimus macrumors 6502

    Joined:
    Aug 13, 2010
    #10
    Wirelessly posted

    I noticed that too.
     
  11. whitesand macrumors regular

    Joined:
    Oct 10, 2011
    #11
    There's another thread where a fellow popped out the screen protector on the defender to eliminate the touch sensitivity issue...Get the massive protection from the shell without the screen issue...
     
  12. kanshu macrumors newbie

    Joined:
    Apr 11, 2012
    #12
    On my Otterbox Defender I thought that it was only on mine that the front case has a huge chunk on the upper left hand side where the back case meets. I contacted Otterbox CS and they will send me a new one but it would probably have the same huge chunk.

    http://youtu.be/I1YaYYaqO_8 at 3:09
     
  13. ebika macrumors 6502

    Joined:
    Nov 17, 2008
    #13
    I bought an otterbox defender on Friday and returned it yesterday because of the difficulty typing with it. It was just too annoying.
     
  14. ipadfreak thread starter macrumors regular

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    Mar 29, 2010
    #14
    Is the new one better?
     
  15. jester0723 macrumors regular

    Joined:
    Sep 6, 2011
    Location:
    Virginia
    #15
    I'm having this same issue - I didn't see your thread so I made my own. I sent Otterbox an email just now so I expect to hear back tomorrow.

    The phone just slides back and forth a little bit in the case. I know I ahve it snapped together correctly. If the replacement that they send me is also flawed I'll probably just return it to Amazon and get something else - A commuter maybe?
     
  16. rollingpanda macrumors newbie

    Joined:
    Jun 21, 2012
    #16
    thats a little disappointing hope they fix the issue soon
     
  17. IconicM macrumors regular

    Joined:
    Jan 30, 2011
    Location:
    Houston, Tx
    #17
    Difficulty typing in the landscape mode? I have a problem with landscape mode, about half the time I miss the keys because the ledge of the case protrudes so much, it makes it tricky to hit the bottom keys consistently.
     
  18. PittsDriver macrumors 6502a

    PittsDriver

    Joined:
    Jun 30, 2010
    #18
    This has been my only issue.
     
  19. mistax macrumors member

    Joined:
    Sep 30, 2009
    #19
    going to return it today. was shaking my phone around earlier and notice that it was making sounds and went to look at my mom phone which also has the otterbox and it was fine. @@.
     
  20. bwsteg macrumors 6502

    Joined:
    Sep 25, 2012
    Location:
    Queens NY
    #20
    I took out the built-in screen protector and noticed that the case made four indentations on the screen, so I returned it. Luckily for me I had a screen protector on the actual screen so no damage was done outside of the $40 ghost armor protector going to waste.
     
  21. clayyea macrumors member

    Joined:
    Feb 18, 2006
    Location:
    Texas
    #21
    Mine fits great, no rattling around. However I have noticed that the screen protector does cause sensitivity issues. This was not an issue with my iPhone 4 in the defender. My other complaint is that this version is made in China. One of the reasons I bought the Otterbox was that it was my understanding that they were manufacturing them in the US. The rubber on the outside is a lot stiffer than the previous models.
     
  22. ebika macrumors 6502

    Joined:
    Nov 17, 2008
    #22
    I didn't get another Otterbox case. I went to a Griffin case.

    ----------

    Difficulty typing in the corner mostly, but also poor sensitivity in general. I had to press each letter slowly and deliberately which got old fast.
     
  23. PhoenixMac macrumors 65816

    Joined:
    Mar 7, 2010
    #23
    I'm on my second defender the first one the rubber started fray and tear on the right corner maybe from belt clip use. On my second one I took out the screen protector and installed the glas.t and everything is perfect.

    Screen sensitivity, protection, everything.
     
  24. YungMoola94, Sep 28, 2012
    Last edited by a moderator: Sep 30, 2012

    YungMoola94 macrumors regular

    Joined:
    Jun 18, 2010
    #24
    How do you use that case? It makes the iphone look like a brick. What's the point of Apple's hard work in making the phone slimmer when you are going to just make it look big
     
  25. gsugolfer, Sep 28, 2012
    Last edited by a moderator: Sep 30, 2012

    gsugolfer macrumors 6502a

    gsugolfer

    Joined:
    Jul 11, 2010
    Location:
    Georgia, USA
    #25
    Because some people care more about keeping the phone in one piece and easily resellable than letting everyone know they have an iphone.
     

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