Owners of Late 2013 Retina MacBook Pros Reporting Keyboard and Trackpad Freezes, Boot Camp Install Issues
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ExpatMedic
macrumors newbie
I haven't had a lock up since I uninstalled "MenuMeters" (switched to iStats) last night. Before that, I was getting them somewhat frequently. Perhaps there are some offending apps/memory leaks that are causing this issue?
What are the steps for a "hard reset" please?
rainbowsofwhite
macrumors 6502
Just hold down the power button until the machine turns off, then turn it back on.
I've had about three lockups so far on my 13" MBPr I bought on launch day. It's annoying, but I'm confident Apple will address it.
Mine is fine!
I was just going to pass on this thread, when I realized that not a single person has chimed in that DID NOT have a problem.
I've had my late 2013 rMBP 15" - top of the line / stock since last Tuesday. Not a single problem. I've used it to encode 15 hours of video, surf the web (Safari), MS Word, Illustrator and Photoshop CS 5.5, etc.
Not a single freeze. Trackpad and keyboard seem to be working fine. Only issues I had were with migration assistant, which did not transfer my MS Office product key, and I had to manually transfer my Mail accounts which sucked.
I don't use BootCamp, so IDK if that's the main issue...
I would say that it's probably just a Mavericks issue, being that several others have had similar problems on different equipment.
I was just going to pass on this thread, when I realized that not a single person has chimed in that DID NOT have a problem.
I've had my late 2013 rMBP 15" - top of the line / stock since last Tuesday. Not a single problem. I've used it to encode 15 hours of video, surf the web (Safari), MS Word, Illustrator and Photoshop CS 5.5, etc.
Not a single freeze. Trackpad and keyboard seem to be working fine. Only issues I had were with migration assistant, which did not transfer my MS Office product key, and I had to manually transfer my Mail accounts which sucked.
I don't use BootCamp, so IDK if that's the main issue...
I would say that it's probably just a Mavericks issue, being that several others have had similar problems on different equipment.
This problem has nothing to do with new HW. I own a 2007 15" MBP and since the last MLion update and now Mavericks, my good old SantaRosa has hanged badly. Cold resets, starting up on disk mode, sometimes reinstalling OS 
fixes the issue. So I am pretty sure that these problems happen in older machines (plenty of discussion threads out there). Conclusion: serious SW glitch. Hopefully Apple is ACKing the problem and working on a solution, because I already clicked on a new 15" rMBP 2.6GHz 1TB 16GB, and I have no intentions to cancel the order
fixes the issue. So I am pretty sure that these problems happen in older machines (plenty of discussion threads out there). Conclusion: serious SW glitch. Hopefully Apple is ACKing the problem and working on a solution, because I already clicked on a new 15" rMBP 2.6GHz 1TB 16GB, and I have no intentions to cancel the order It seems to be semi hardware related - by far it seems to be a HUGE problem on the 13" rMBP and might happen occasionally on others. But the vast majority of reports are 13" rMBPs, not other hardware.
Unfortunately - I've seen it too - and all the stuff people post about A or B or X software might have caused it has been chasing smoke - the only thing for certain is that this is a problem that's somewhat hardware related to the 13" rMBP.
Now - to return or not to return.
Unfortunately - I've seen it too - and all the stuff people post about A or B or X software might have caused it has been chasing smoke - the only thing for certain is that this is a problem that's somewhat hardware related to the 13" rMBP.
Now - to return or not to return.
Haha! "So old you don't recognize it". Nice. Yeah, I could see that.
I installed the a Verbatim 120GB SSD. Not sure the exact model. And I also have heard the same thing about some SSDs not playing nice with Macs. I've heard someone say it is SSDs with a SandForce controller in them. I'm not sure if mine has that brand of controller.
I'm just going to give it one last shot with the clean install and if that doesn't work, than not such a big deal as I'm definitely due for a refresh anyway. It just would be really nice to squeeze another couple years out of this bad boy.
michaelsviews
macrumors 68000
And then
There are people that will chime in on a post and say that there problem is much worse, and this and that.
I remember when I bought my MBP , the yellow corner's were the issue then, seem's that every time Apple release's something new there are problems or the OCD people come out of the wood work. Granted buying Apple product's is $$$$$$ but how many people actually experience these problems for real ?
This was NOT a bash post either, just saying that's all.
There are people that will chime in on a post and say that there problem is much worse, and this and that.
I remember when I bought my MBP , the yellow corner's were the issue then, seem's that every time Apple release's something new there are problems or the OCD people come out of the wood work. Granted buying Apple product's is $$$$$$ but how many people actually experience these problems for real ?
This was NOT a bash post either, just saying that's all.
ExpatMedic
macrumors newbie
To be fair, its a pretty serious issue - at least for anyone using their computers for more than browsing this forum.
If I had been in the middle of an important document when my freezes happened, I'd be considerably irate.
marconiusrex
macrumors regular
Mavericks?
Funny....did not have any such issue in pre release versions of Mavericks but noticed it tonight on my Mid 2012 MBA after reading this article. Makes me think it may be Mavericks and not hardware. To be honest have not spent all that much time since installing the final version of OS 10.9 so it could possibly be a software glitch. I had to shut down and restart to be able to get my track pad functionality back. Perhaps it was a glitch but we shall see.
Funny....did not have any such issue in pre release versions of Mavericks but noticed it tonight on my Mid 2012 MBA after reading this article. Makes me think it may be Mavericks and not hardware. To be honest have not spent all that much time since installing the final version of OS 10.9 so it could possibly be a software glitch. I had to shut down and restart to be able to get my track pad functionality back. Perhaps it was a glitch but we shall see.
crazymarko
macrumors newbie
second MBP(hash well) in 3 days ....same problem
bought my first MBP(hash well) on Saturday, trackpad and keyboard didn't respond after a while. Rebooted, next day same **** , monday same ****. thought it was isolated incident and exchanged new MBP today at apple store. i have been barely using for past one hour and it froze again. ITs very annoying and disappointing . i hope there will be some answer from apple or this is going back as well
bought my first MBP(hash well) on Saturday, trackpad and keyboard didn't respond after a while. Rebooted, next day same **** , monday same ****. thought it was isolated incident and exchanged new MBP today at apple store. i have been barely using for past one hour and it froze again. ITs very annoying and disappointing . i hope there will be some answer from apple or this is going back as well
tek9designs
macrumors newbie
It really is unacceptable to dish out $2200 on a 13" laptop that freezes multiple times a day out of the box. Paired with a $1000 display...
All for something to use for work that is unusable because I can lose what I'm working on at any given moment. Apple better fix this fast.
All for something to use for work that is unusable because I can lose what I'm working on at any given moment. Apple better fix this fast.
1=1?
macrumors regular
Just had this issue with my 17" 2011 MBP and never had it before. I think it's a Mavericks issue. i'm pretty upset. I was working with ableton and was using live 8 because live 9 was freezing. Then OS X froze. Cmon. Also I have no idea how far along my huge backup/file transfer was. Suuuucks.
EDIT!! Nifty! It resumed my file transfer. That kinda blows my mind.
EDIT!! Nifty! It resumed my file transfer. That kinda blows my mind.
wotsthestory
macrumors newbie
Just had this with a 13 rMBP 8GB/256GB SSD. Only used it for 5 hours and froze. Keyboard and Trackpad unresponsive. Put it to sleep, waited 30 seconds and then woke it up. All was well again, very odd.
On the plus side, the SSD is incredible and I was expecting the whole machine to be slower than my absolute top spec Late 2011 17 MBP and it's been impressive. 700MB/s read/write on SSD is amazing.
On the plus side, the SSD is incredible and I was expecting the whole machine to be slower than my absolute top spec Late 2011 17 MBP and it's been impressive. 700MB/s read/write on SSD is amazing.
You may not like what I told you, but I am neither wrong nor presumptuous.
The MacBook Pros are aimed, not surprisingly given their name, at professionals, not cash-strapped, software synthesizer hobbyists. Compare them to the Powerbooks that Apple offered a decade ago; the prices have dropped significantly while the capabilities have increased massively. Most of Apple's customers are quite happy to be able to get so much more computer for a lot less money. They aren't demanding that Apple stick with prior generation screen technology in order to drive the prices down even further. Quite the opposite, with many complaining about how long it is taking Apple to move the MacBook Airs to
Differences include:
- SSDD in the MacBook Pro (vs. conventional rotating drive in the Mac Mini)
- Intel Iris Pro Graphics 5200 (vs. low-end Intel HD Graphics 4000 in Mac Mini)
- Twice the RAM (8GB vs. 4GB)
- 720P HD camera
- 802.11ac WiFi (vs 802.11n in the Mac Mini)
- Two Thunderbolt 2 ports (vs. single Thunderbolt 1 port)
- Built-in 71.8-watt-hour lithium-polymer battery
- Battery management and charging system
- Trackpad
- Keyboard
Those are pretty significant differences.
You are mistaken. Most screen elements are not pixel-doubled. In the last year and a half, most major applications have gained support for the Retina displays. For example, Apples built-in apps, Microsoft Office, Chrome, Firefox, and Safari have all been updated for the high-density screens. Look at these images from a non-retina and retina Macbook:
No, not "self-proclaimed." I've got over three decades as an engineering professional.
No one is dictating what computer you buy. Apple offers a line of notebook computers. If they are out of your price range because of advanced features they include, then you are free to buy from other vendor, buy a used computer, or build your own. But most Apple MacBook Pro customers are looking for balanced systems rather than ones with state of the art 2013 processors and displays from 2010.
barkmonster
macrumors 68020
Yes you are. EG:-
Presumption 1, 2 and 3: -
You're ignoring 3 very obvious things:
1) The CPU in a £1699 laptop is slower than the CPU in a £679 desktop. It's £200 vs £80 to upgrade the CPU to a 2.6Ghz version from a 2.3Ghz (Which you already have to pay £100 more for). Blather all you like about everything else it does, it has zero impact on the point I was making.
2) The standard RAM in a system with 8Gb that CAN'T be user-expanded AT ALL vs The standard RAM in a system with 4Gb that CAN is a big deal when they charge so much for it at the configuration stage and in the Macbook Pro it's soldered!
3) Good for you. Why don't you dictate what system I'm allowed to own based on your ego. It means NOTHING what you do for a living and even less if Apple label one system with a 2.3Ghz i7 as consumer and the portable equivalent with a 2Ghz i7 from EXACTLY THE SAME CPU FAMILY (regardless of chipset) as PROFESSIONAL. It's called marketing! If the 13" Non-retina (previously 15" Non-retina) or even the mid-range Macbook Air had the same CPU as the £679 Mac Mini, you'd be making an actual point. It doesn't and you're not.
It's OBVIOUS the CPU family the Mac Mini uses is related the Macbook Pro CPUs of the same time. They always have, this is undeniable and I already stated that fact.
What part of wanting a higher overall resolution isn't sinking in? I couldn't care less about massive DPI application icons or what web browsers and MS Office are doing with the retina display. The fact remains, on a retina display, I gain NOTHING in the way of extra screen area because it's increasing the DPI of all the interface elements. 220DPI at 1:1 size ratio would be unbearable so it's at a 2:1 size ratio which is great for text and overall look and feel but IT'S STILL 1440 x 900 with double the pixel count and STILL doesn't offer either a 1680 x 1050 NON-RETINA option or better yet an even higher retina option with a 3160 x 2100 resolution and a non-glossy option in either case. I don't know what you're not understanding about this. I even illustrated it perfectly by suggesting a 17" model with a 2K retina screen would be a good option.
In addition. To Illustrate my point. An i5-based Macbook is £1099 and shares the same GPU, hard drive spec/size and RAM amount as the i5 Mac Mini but it has a 13" non-retina display and 100Mhz less CPU power. To get an i7-based Macbook, you need to spend at least £1699 but to match the CPU and account for the non-upgradable RAM, adding 16Gb at time of purchase and maxing out the CPU on each model to a 2.6Ghz is reasonable comparision and in that case you're paying the best part of £1,300 for a PCIe SSD, 4 x the RAM (purely because you're unable to upgrade at a later date) and a 15" Retina display. NOT worth the asking price. Not on any level. Particularly as you have spend even more and have a minimum of a 512Gb PCIe SSD to get the fastest GPU in the top Macbook Model and STILL only have the CPU power of a £679 Mac Mini before spending even more to bump it up to a 2.6Ghz i7
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5 months after purchase
DSL Steve
macrumors regular
angemon89
macrumors 68000
Haha, thanks. I panicked for a second but that did work.