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Owners of Late 2013 Retina MacBook Pros Reporting Keyboard and Trackpad Freezes, Boot Camp Install Issues

same issue w/2007 & 2010 iMac (bricked)

I called Apple support when I couldn't connect my keyboard to 2010 iMac (trackpad was working fine). So, following directions provided by tech, I did an SMC reset (shut down, unplug, wait 20 seconds, replug, hold power for 10 seconds, then power on). Result...

ONE GIANT BRICK!

(or whatever you might wanna call a 27" unbootable iMac)

After various efforts w/a senior tech, all he could offer was to schedule a genius appointment for me. Suggested the minimum repair would cost $300. Ouch!

That's an especially tough pill to swallow since I'm pretty sure this would have never happened under Mt. Lion.

I'm planning to make the 100 mile round trip to the Apple Store tomorrow. I'm really hoping they'll comp the repair in light of the fact that, as much as I can tell, this is not a hardware issue w/my iMac (or at least it didn't start out that way), but a software issue with Mavericks.

NOTE: After clean install of Mavericks, our mid-2007 24" iMac had the same issue, but eventually i was able to get it to sync to the keyboard again.
 
Here comes the issues...

It like this every Apple announcement.... The same happened with the MBA with connecting to wi-Fi issues The "ghosting" on the Retina Macbook pro... and now this....

Its this gonna be a standard for Apple ??''On the all of the issues above, for the products i used, i have never experienced them...

Guess, i'm just lucky
 
badlydrawnboy said:
I've seen several threads on Apple's forum with complaints about this. I was planning to buy a 2013 rMBP, but I'm going with the MBA instead.
Click to expand...

Whats the deal with the screens and also are there Samsung and other brands of displays? The last model, people were returning their models for the Samsung screen vs the other model.
 
The Cutting Edge

Should we be surprised? Can anyone remember any new hardware Apple have released lately that hasn't had an "issue"? Maybe we're just holding it wrong.
 
Not to gloat, but these kinds of things make me feel good that I decided to buy a 13" cMBP about a year ago :)
 
My Mac Mini (Quad Core i7) Freezes Too!

My Mac Mini (Late 2012 Quad Core i7/16GB Ram) freezes as well after OSX Maverick install. :confused:

I've noticed in my experience, not only does the keyboard and mouse freeze, but the whole computer freezes. It typically happens if I switch applications and lasts about 30 to 60 seconds. Gets worse over time after startup. Any support would be gladly appreciated.
 
cyberslammer said:
Anyone still having issues with their Macbook Air losing wifi? Even after Mavericks install I have to constantly turn off wifi and turn it back on to get a connection, even though it shows I'm connected it just sits and spins, then suddenly connects again..

I've verified it's not my wifi because I can connect and surf find on my iPad, iPhone, and Chromebook.
Click to expand...

Have you tried rebooting your router? They sometimes act up when new devices are added to the DHCP wireless pool.
 
steiney said:
Hey man, Just read your post. What's the cause of the death of your 2007 MBP? Is it literally dead or just freezing up all the time? I have the late 2006 MBP (2.33GHz C2D) and it's gotten to the point where it freezes up and gives me the beach ball all the time, even when I'm only running a few programs. Very frustrating. It's pretty rare these days to find someone who still runs a MBP that old so I figured I'd see what your experience has been. I have a top of the line new Retina MBP on the way right now. The only reason I'm updating is because of the costs system hangs. Otherwise, I'd still be going strong with the 2006 MBP. I'm actually going to try reinstalling the OS (Snow Leopard) tonight or tomorrow night as a last ditch effort to see if I can breath some new life into the old girl and if so I'll return my Retina and keep on with the 2006 MBP.
Click to expand...

I'm also going from a 2007 MBP to a new loaded Haswell MBP. If I had to guess what's going on with your beach ball, it would be that your HDD is failing. My advice would be to get an SSD and try swapping it for your HDD. You'll be limited to SATA I, so you won't see the full SSD speed, but this might improve your MBP to the point that you can keep it going. Once you finally make the jump to a new MBP, you can always pull the SSD, put it in an external USB3 (or TB) case and have a fast external to play with.
 
Really, People?

Apple, Microsoft, Google and Samsung, they all mess up, lie and make errors. OMG HUMANS... None of them make a 'perfect' product that's always 'error' free or that has every feature you want. Oh my god, life :O(hey, I know, it sucks and you wanna complain, but oh well)! Oh, and just because you (you being any given person) have a nice, newer device than someone else doesn't elevate you above them.

A little bickering is fine, but all out fanboy/girlism is really ridiculous. Half the time I feel like I'm debating religion or politics on here, but no, just 'trigger happy' nerds ready to jump down eachothers throats because someone prefers Windows over OS X or vice-versa (Or other similarly structured arguments). People need to chill out. Like I said, a little arguing or bickering is fine, whatever, but don't turn it into a fanboy war.

Anyway, software wise, I'm sure they'll get it fixed sometime. If it's hardware, I'm sure they'll do a recall or set up some sort of 'trade-in' program for affected products.
 
Jacquesass said:
I'm also going from a 2007 MBP to a new loaded Haswell MBP. If I had to guess what's going on with your beach ball, it would be that your HDD is failing. My advice would be to get an SSD and try swapping it for your HDD. You'll be limited to SATA I, so you won't see the full SSD speed, but this might improve your MBP to the point that you can keep it going. Once you finally make the jump to a new MBP, you can always pull the SSD, put it in an external USB3 (or TB) case and have a fast external to play with.
Click to expand...

Hey Jacquesass, thanks. I actually swapped in an SSD about 1.5 years ago. I noticed a definite speed increase, but that is actually when I started having the problem with the daily beach ball and system hangs. It hasn't gotten better or worse since then. Some people said that you are not supposed to copy a HDD disk image directly onto an SSD, but instead do a clean OS install on the SSD and then restore via time machine. So, that's why I'm planning to do that. But thank you for the suggestion.

Apparently the Time Machine restore takes a long time so I'm waiting until my new Retina MBP gets here, then I'll get that all set up and then try working on the old MBP.

Congrats on making your MBP last as long as mine, or nearly as long! Not too many of us folks out there.
 
NovemberWhiskey said:
It's not the late 2013 model per se; it is MAVERICKS.

I have had this problem since GM1 on a 2009 MBP 17''.

If you go in the Mavericks subforum, tons of people deny having any problem; but I think they have just yet to encounter it. It is sporadic.

BTW: Re-logging in will fix the problem. If you set up the fast-user switching option to show in the menu bar, it is pretty fast.

The trackpad scrolling problem was addressed by APPLE themselves in the dev notes in an earlier DP.

NEVER had this problem on Mountain Lion or earlier.
Click to expand...

My hackintosh is/was experiencing the same issues with the magic trackpad, therefore IMO it's most likely Mavericks.
 
I remember it taking Apple two years to fix the 2007 MBP machines where the keyboard would go to sleep. The first button pressed would not register as a press. The sleep timer was about 10 seconds, very, very annoying.
 
My 13" rMBP has had this freeze 3 times. The second time it woke up again after like 5-10minutes, but the third nothing happened for 20+minutes.

Hopefully the awareness will escalate the problem to Apple.

Except for this it's a damn fine computer!
 
paige.findley said:
I called Apple support when I couldn't connect my keyboard to 2010 iMac (trackpad was working fine). So, following directions provided by tech, I did an SMC reset (shut down, unplug, wait 20 seconds, replug, hold power for 10 seconds, then power on). Result...

ONE GIANT BRICK!

(or whatever you might wanna call a 27" unbootable iMac)

After various efforts w/a senior tech, all he could offer was to schedule a genius appointment for me. Suggested the minimum repair would cost $300. Ouch!

That's an especially tough pill to swallow since I'm pretty sure this would have never happened under Mt. Lion.

I'm planning to make the 100 mile round trip to the Apple Store tomorrow. I'm really hoping they'll comp the repair in light of the fact that, as much as I can tell, this is not a hardware issue w/my iMac (or at least it didn't start out that way), but a software issue with Mavericks.

NOTE: After clean install of Mavericks, our mid-2007 24" iMac had the same issue, but eventually i was able to get it to sync to the keyboard again.
Click to expand...

Jesus, I hope this is just an anomaly - if this happened to me, I'd be pretty tempted to take a baseball bat to every display unit in that store, since that's pretty much how Apple's treating you.
 
MellowFuzz said:
Jesus, I hope this is just an anomaly - if this happened to me, I'd be pretty tempted to take a baseball bat to every display unit in that store, since that's pretty much how Apple's treating you.
Click to expand...

I'm not sure if Jesus has jurisdiction over such things as Apple products. :)
 
Since installing mavericks on my mid 2012 rmbp i havent even once encountered this so called freezing problem. Anyways my two cents, i think it seems more of a software bug rather then hardware.
 
barkmonster said:
Very presumptuous and wrong!

1) There's still people tracking software synths as a hobby who want a powerful system they can get as much use out of as possible who don't have $2000 coming in every 2 weeks (or live in the US where $s are the currency).

2) It's close to 3 x the price of the 2.3Ghz Mac Mini. Apart from the screen, keyboard and portability factor, nothing justifies a £2000+ price point.

3) More CPU combined with as much RAM as possible means lower latency and higher polyphony counts of software synths as well as more plug-ins. Whichever is more important is irrelevant. It's still more breathing room to work with before you run out of CPU power.

4) Not everyone wants a Retina Display and a glossy one at that. Reading text may be better on a retina display. The difference between an iPhone 3GS and is iPhone5 screen is amazing but for a computer that's using pixel doubling on all the interface elements other then text and windows, a higher resolution of 1680x1050 would be better. I'd like a 3840 x 2160 Retina with a 17" non-glossy screen for over £2000 personally and that's regardless of if it's 2, 2.3 or 2.6Ghz Quad i7.

I guess you're one of those self-proclaimed "professionals" that can't even comprehend the simple idea that people buy computers for personal use on a hobby basis and don't need to be dictated to over what system they're allowed to have that suits them by someone presuming to make that decision for them!
Click to expand...

2. Did you just say "apart from the screen, portability and keyboard, there's no difference to justify the price difference between a Mac Mini and a rMBP"?

Man, I have to laugh at that. Oh wait, you were serious? Let me laugh even harder.

3. "More" CPU doesn't affect latency. Latency is a function of the bus you're using as much as anything. What I assume you mean is the compute power to run more synths. The rMBP (even the base one) has this in spades. The delta between the cheaper one and the top dog one is very small, and in terms of audio latency, likely no different.

4. So, run the rMBP at 1680x1050 then. There's a button for it in the display prefs.
 
I'm so glad I didn't just rush to the store and buy like "me first" mentality but been patiently watching people. I think it's always a good idea to let "them" experience the new product first, let apple know of any issue with the latest, fastest, newest, etc.... Then after all is settled, that's the time when I'll pull my trigger. :)
 
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joe-h2o said:
2. Did you just say "apart from the screen, portability and keyboard, there's no difference to justify the price difference between a Mac Mini and a rMBP"?

Man, I have to laugh at that. Oh wait, you were serious? Let me laugh even harder.

3. "More" CPU doesn't affect latency. Latency is a function of the bus you're using as much as anything. What I assume you mean is the compute power to run more synths. The rMBP (even the base one) has this in spades. The delta between the cheaper one and the top dog one is very small, and in terms of audio latency, likely no different.

4. So, run the rMBP at 1680x1050 then. There's a button for it in the display prefs.
Click to expand...

2. Laugh it up!

If you really think those things warrant 3 x the price, you're gullible enough to think £80 to go from a 2.3 to 2.6Ghz i7 in the Mac Mini is just as reasonable as £200 to go from a 2.3 to 2.6Ghz i7 on the MacBook Pro! I don't get the attempt at sarcasm when it's plain the MacBook and Mac Mini range are always related from a spec point of view. Always have been, since the switch to Intel at least.

3. It's now such a close call from 1 quad core CPU to another that a lot of systems seem barely worth the cost for the benefit of the CPU power increase but if I was buying a system for a couple of years use, I think I'd want the fastest CPU for the price. Loads of RAM helps with breathing room for plugins but a fast CPU that isn't choking on a slow bus obviously helps with latency.

4. Now that really is a joke. A scaled resolution that isn't an even multiple of the native screen resolution NEVER WILL be more than a compromise or particularly pleasant to use. I want higher native resolution with higher scaled at 2:1 pixel ratio so it's not effectively still a 15" 1440 x 900 screen for all purposes apart from font rendering and image editing.
 
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steiney said:
Hey Jacquesass, thanks. I actually swapped in an SSD about 1.5 years ago. I noticed a definite speed increase, but that is actually when I started having the problem with the daily beach ball and system hangs. It hasn't gotten better or worse since then. Some people said that you are not supposed to copy a HDD disk image directly onto an SSD, but instead do a clean OS install on the SSD and then restore via time machine. So, that's why I'm planning to do that. But thank you for the suggestion.

Apparently the Time Machine restore takes a long time so I'm waiting until my new Retina MBP gets here, then I'll get that all set up and then try working on the old MBP.

Congrats on making your MBP last as long as mine, or nearly as long! Not too many of us folks out there.
Click to expand...

Hmmm. Which SSD did you go with? I never took the plunge (went with a Momentus XT "hybrid"), but I've read that some SSD's don't play well with SATA I...

Yeah, people ask me from time to time if I have the "new" MBP. No, it's just so old you don't recognize it.
 
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