Hey everyone, Christian founder of Paddle here.
Appreciate the lively debate surrounding our announcement today! Spotted a few things that I wanted to give some clarity on.
Paddle has been a great supporter of Mac apps for many years, powering payments for apps you know and love like CleanMyMac, Framer, Tower and more.
When it comes to your customer data, we take the responsibility of keeping it safe and secure extremely seriously. We believe that you should have access to that data, just like you would if the purchase is made on your website – something Apple currently doesn’t give you. It’s our view that app developers should be able to interact with their customers directly rather than having to go through Apple or another 3rd party.
Any use of customer data for marketing communication will require the customer to opt-in through a checkbox in the checkout process - we’re just giving developers the ability to actually make that request in-app.
Paddle exists to make it easier for developers to sell their software (without handing over a third of their revenue to the likes of Apple) and turn their products into sustainable businesses. Part of that mission is to offer smooth and secure experiences for consumers – which is why we review all products thoroughly and have a large 24/7 support team to help customers resolve questions or issues with their payments.
We’ll be working on our in-app offering ahead of the December launch (and beyond) and welcome any feedback and concerns.