When did he order his? The instant it was announced. I ordered mine within an hour of the announcement and I ain't got mine.
What did that UK guy that got his wednesday do to get his early? Sexual Favours????
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Panther in UK
- Thread starter BowiPod
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What did that UK guy that got his wednesday do to get his early? Sexual Favours????
That's the last time I ever pre-order anything from Apple. I could have gone into London or Oxford tomorrow and picked Panther up from any number of Apple resellers (see http://www.apple.com/uk/macosx/events/).
Parcel post? Allow 10 days for delivery? No wonder they were offering "free shipping".
Parcel post? Allow 10 days for delivery? No wonder they were offering "free shipping".
Originally posted by caveman_uk
Guess what??? It's 8.01PM. We can now officially describe AppleStore Europe as a bunch of useless gits.
You'll feel much better after you call them up to give them a bollock*ng and end up listening to that soothing female southern irish accent...
you won't get anywhere, nor will you have Panther in your hands any sooner... but... P.S. correct me if I'm wrong, but if you don't get it in the post tomorrow morning, the AppleStore is closed on Saturdays.... ???
Apple UK.... what a bunch of muppets....
Originally posted by iGAV
You'll feel much better after you call them up to give them a bollock*ng and end up listening to that soothing female southern irish accent...
P.S. correct me if I'm wrong, but if you don't get it in the post tomorrow morning, the AppleStore is closed on Saturdays.... ???
Apple UK.... what a bunch of muppets....
Too right, they are an embarrassment to the company we know and love.
The tech fixing bit's okay though... but COME ON! Too much damn Enya already!!!
Well, as of 9pm this evening, my order is still listed as "being assembled".
Could this be because I ordered the Family Pack? If so, I'm being penalised for being honest, which is, as I said earlier, pretty shoddy.
Could this be because I ordered the Family Pack? If so, I'm being penalised for being honest, which is, as I said earlier, pretty shoddy.
You're right. I'd be on the phone to have a go and by the time the lass had finished I'd have bought a G5 just to make her happyOriginally posted by iGAV
You'll feel much better after you call them up to give them a bollock*ng and end up listening to that soothing female southern irish accent...
P.S. correct me if I'm wrong, but if you don't get it in the post tomorrow morning, the AppleStore is closed on Saturdays.... ???
Apple UK.... what a bunch of muppets....
I'm guessing on it arriving tomorrow morning. Just a shame I'm busy brewing tomorrow
same here....well pi**ed off at Apple and myself because I couldve driven locally tonight to ComputerWarehouse at 7pm for their launch party but I broke my ankle a few weeks back, so driving is a tad painful. Last time I even bother with using the AppleStore. ....I'm just whinging now..
Applestore UK
I've had repeated problems with Applestore UK. The latest one being the lack of Panther on my doorstep - it still shows Being Assembled on the order status page (mines a UTD order). The logistics of this company are frankly a disgrace - my G5 took 12 days from delivery notification to actual delivery - god knows what these bozos would do if they had to offer overnight delivery as they do in the US. Something should be done about this - an official complaint to Apple HQ or something - they are really letting the company down. Not only do we get less features (Sherlock, iPhoto etc) we have to put up with very poor service. Never again from Apple Store directly - I would have actually preferred to pay full price and actually get it on time.
I've had repeated problems with Applestore UK. The latest one being the lack of Panther on my doorstep - it still shows Being Assembled on the order status page (mines a UTD order). The logistics of this company are frankly a disgrace - my G5 took 12 days from delivery notification to actual delivery - god knows what these bozos would do if they had to offer overnight delivery as they do in the US. Something should be done about this - an official complaint to Apple HQ or something - they are really letting the company down. Not only do we get less features (Sherlock, iPhoto etc) we have to put up with very poor service. Never again from Apple Store directly - I would have actually preferred to pay full price and actually get it on time.
sad thing is I did pay full price and here I am Pantherless...a enmass complaint would be cool, I'd add my name and details to it, just need someone with a extremely better grasp of english grammar than me to draft it. Any takers?
What really gets my goat is after I'd recieved my order confirmation I emailed them asking that 'if my order would not be delivered on the advertised LAUNCH date' would they contact me so I could cancel my order. Guess what? The following morning the confirmation email arrived, so I, like a fool, thought all was in hand. BTW I was serious about a group complaint letter, I'd guess there's quite a number of unhappy AppleStore customers out there who have been led up the garden path. mmm I need a beer and a fag it seems
What really gets my goat is after I'd recieved my order confirmation I emailed them asking that 'if my order would not be delivered on the advertised LAUNCH date' would they contact me so I could cancel my order. Guess what? The following morning the confirmation email arrived, so I, like a fool, thought all was in hand. BTW I was serious about a group complaint letter, I'd guess there's quite a number of unhappy AppleStore customers out there who have been led up the garden path. mmm I need a beer and a fag it seems
Applestore UK...again
I'll do it. I dont mind writing a letter of complaint to Jobs et al in Cupertino - somebody should let them know just how bad the European arm of the company is at customer service and logistics. As an example - I run a magazine and use Apple equipment extensively in my operation. I own a G5, 3 G4s and 2 Powerbooks, 3 Apple screens, plus lots more. This year alone I have spent some £7000 directly with AppleStore UK - and that doesn't include personal stuff like an iPod, iSight etc. On top of this I've spent as much again this year on software to support the platform. My first purchase earlier this year (12" Powerbook + stuff) was delayed in delivery for various spurious reasons - my FCP4, purchased this August didnt turn up for two weeks from delivery note - my G5 delivery was a nightmare of chasing various logistics companies around Europe - spending countless hours and money on the phone trying to find out when the machne would actually arrive. It seems that regardless of where you live in the EU, Apple ship via Luxembourg and the Netherlands - in my case, the G5 was sent to a depot at Heathrow from Ireland, it was then sent to the Netherlands, then to Luxembourg, then back to the Netherlands, before finally arriving on my door step 12 days after the shipment note. In that time, nobody at Apple knew where the packages actually where - TNT/Kuhne & Nagel just put me back to Apple and the whole thing was a nightmare. Now this debacle with Panther. Even the editorial in the last MacUser UK mentioned the poor logistics that Apple employ on this side of the pond. All this and they simply ignore emails of complaint - I know, I've sent a few over the last year - one even took them three weeks to reply to - and then it was just to say can you send it again as we've had an email problem!! Something has to be said and done about this. We all love Apple and its innovation - but this lack of service is galling to say the least - I know of no other company in the tech sector that has this kind of reputation in UK/Europe. Rant over.
I'll do it. I dont mind writing a letter of complaint to Jobs et al in Cupertino - somebody should let them know just how bad the European arm of the company is at customer service and logistics. As an example - I run a magazine and use Apple equipment extensively in my operation. I own a G5, 3 G4s and 2 Powerbooks, 3 Apple screens, plus lots more. This year alone I have spent some £7000 directly with AppleStore UK - and that doesn't include personal stuff like an iPod, iSight etc. On top of this I've spent as much again this year on software to support the platform. My first purchase earlier this year (12" Powerbook + stuff) was delayed in delivery for various spurious reasons - my FCP4, purchased this August didnt turn up for two weeks from delivery note - my G5 delivery was a nightmare of chasing various logistics companies around Europe - spending countless hours and money on the phone trying to find out when the machne would actually arrive. It seems that regardless of where you live in the EU, Apple ship via Luxembourg and the Netherlands - in my case, the G5 was sent to a depot at Heathrow from Ireland, it was then sent to the Netherlands, then to Luxembourg, then back to the Netherlands, before finally arriving on my door step 12 days after the shipment note. In that time, nobody at Apple knew where the packages actually where - TNT/Kuhne & Nagel just put me back to Apple and the whole thing was a nightmare. Now this debacle with Panther. Even the editorial in the last MacUser UK mentioned the poor logistics that Apple employ on this side of the pond. All this and they simply ignore emails of complaint - I know, I've sent a few over the last year - one even took them three weeks to reply to - and then it was just to say can you send it again as we've had an email problem!! Something has to be said and done about this. We all love Apple and its innovation - but this lack of service is galling to say the least - I know of no other company in the tech sector that has this kind of reputation in UK/Europe. Rant over.
i ordered a firewire hard drive for my Carracho server of Apple Uk..it came in a week as promised.
I had an iMac with an iffy screen that got picked up, fixed, and brought back to me in the space of 2 days. Soooo..no complaints really.
I had an iMac with an iffy screen that got picked up, fixed, and brought back to me in the space of 2 days. Soooo..no complaints really.
Have just received an e-mail off Apple to say that my Panther order (ordered on 09/10) has now been shipped and to expect 10 business days for delivery
I'm hoping this has just been some sort of a technical glitch and that it'll be on my doorstep tomorrow. Here's for hoping!
I'm hoping this has just been some sort of a technical glitch and that it'll be on my doorstep tomorrow. Here's for hoping!
Lets see iam english and proud of it but iam living in Melbourne Australia and i can tell you this much at least you get post on saturdays thats one thing i miss about england posts on saturdays apple australia is just as bad if not worse than the european sector of apple has anyone noticed that our american cusions and no offence to them are having all the good stuff they get the music store they get new products they get new os's before everyone else..
No offence guys but theres a lot more to the wrold than the USA.. thats my 2 pence worth ..
Oh on another note i have had a go with panther and say that its well well worth it at least for me it is. and id didnt buy online went to a shop learnt that lesson long ago..
No offence guys but theres a lot more to the wrold than the USA.. thats my 2 pence worth ..
Oh on another note i have had a go with panther and say that its well well worth it at least for me it is. and id didnt buy online went to a shop learnt that lesson long ago..
Dispatched
This morning I received a shipment notification for my UTD Panther, apparently it shipped on the 24/10/2003 via 'Spring' or as we know it 'Parcel Post' and I now also have to allow 10 business days for delivery, this is abismal!
In the US they at least have shipment options, and in the UK they 'can' send by overnight TNT so why don't they? They could at least give us the option to upgrade our shipping methods as in the US.
If it doesn't arrive this morning I'm going to see if John Lewis has it in and will go get it and pay full price then rant at AppleStore all over again on Monday. Just because we are in the UK doesn't mean we should get this shoddy level of service.
If someone does do the mass complaint letter you can count on my and my partners name on it!
Disgruntled Stephen
This morning I received a shipment notification for my UTD Panther, apparently it shipped on the 24/10/2003 via 'Spring' or as we know it 'Parcel Post' and I now also have to allow 10 business days for delivery, this is abismal!
In the US they at least have shipment options, and in the UK they 'can' send by overnight TNT so why don't they? They could at least give us the option to upgrade our shipping methods as in the US.
If it doesn't arrive this morning I'm going to see if John Lewis has it in and will go get it and pay full price then rant at AppleStore all over again on Monday. Just because we are in the UK doesn't mean we should get this shoddy level of service.
If someone does do the mass complaint letter you can count on my and my partners name on it!
Disgruntled Stephen
Re: Dispatched
I thought about that, but we're getting the educational version, so it's £30 less. I could go to PC World here in York where they maybe have it, and pay £99. But I'd rather wait and pay the £30.
In a slight defence of Apple UK, they never promised a 24th delivery, but they DAMN WELL should have. Why do we always get left behind?
Also, as far as the 10 days of shipping goes, this is evidently a LONG cover shot. Apple UK told me 2/3 days EXPECTED, and my local post sorting office said from Eire a parcel post item typically took 2/3 days. This is day 4 now for me, so fingers crossed.
I thought about that, but we're getting the educational version, so it's £30 less. I could go to PC World here in York where they maybe have it, and pay £99. But I'd rather wait and pay the £30.
In a slight defence of Apple UK, they never promised a 24th delivery, but they DAMN WELL should have. Why do we always get left behind?
Also, as far as the 10 days of shipping goes, this is evidently a LONG cover shot. Apple UK told me 2/3 days EXPECTED, and my local post sorting office said from Eire a parcel post item typically took 2/3 days. This is day 4 now for me, so fingers crossed.
Well i ve had all day to play around at my local apple store here in Melbourne if i had been back home in sheffield i would have probaly gone to PC World the whole online thing just sucks unless your American.. Its not just the UK either thats suffering well pissed Australians are not too happy either about all of this and i think a few of the french and german camp arnt to happy either by the sounds of things..
If a company such as Apple is going to put a shiping date on somthing you would exspect that date to be fulfiled obviously we dont count for jack here in Australia or in the UK ..
If a company such as Apple is going to put a shiping date on somthing you would exspect that date to be fulfiled obviously we dont count for jack here in Australia or in the UK ..
Delivery by 24th
Actually they did promise 'evening delivery' on the 24th if you take the website literally
Actually they did promise 'evening delivery' on the 24th if you take the website literally
Saturday morning normal post already been and gone, just have to hope that a Parcel Force van arrives during the day. Either way I'm going to complain, be it personally or via a group email as suggested in the earlier posts.
For Gawds sake this is day 4 since shipping, more than likely Apple sent it 2nd class.
still grumpy
For Gawds sake this is day 4 since shipping, more than likely Apple sent it 2nd class.
still grumpy
Re: Delivery by 24th
Yes, I totally agree with you, but I'm going on the explanation Apple UK gave me regarding that exact sentence (see earlier posts).
Originally posted by cuggles
Actually they did promise 'evening delivery' on the 24th if you take the website literally
Yes, I totally agree with you, but I'm going on the explanation Apple UK gave me regarding that exact sentence (see earlier posts).
Originally posted by crap freakboy
Saturday morning normal post already been and gone, just have to hope that a Parcel Force van arrives during the day. Either way I'm going to complain, be it personally or via a group email as suggested in the earlier posts.
For Gawds sake this is day 4 since shipping, more than likely Apple sent it 2nd class.
Same here, so I'm listening out for the van too.