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Yes, normal. If a surface, such as aluminum, has any type of coating applied to it, it is then susceptible to coming off and being scratched. It's no different than the paint on a car.

Seems an odd choice of material for a portable gadget that is going to be kept in bags/pockets.

My four year old car has been used as the manufacturer expects and I can safely say none of the paint has scratched or chipped off.
 
They probably did it on purpose to reduce the re-sale of used phones.

If the phone looks scuffed/scratched then people are more likely going to go for a brand new phone and line apples pockets, rather than buy used where apple doesn't get anything.
lololol
 
It's a coating on aluminum, I'm not sure what people were expecting. Scratches out of the box is one thing, but normal wear and tear is another.
 
People blamed Apple for using Glass because it shattered too easily. Now they're blaming them for using Aluminium saying it scratches too easily. Damned if you do, damned if you don't.
 
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Aren't the people buying used iPhones buying them from people who want to buy the newest iPhone? So really, this would stop people from selling their old iPhone to fund their new one which means less people have iPhones which is bad for market share.

So I'd say your theory is a bit off. They want people to have iPhones so they'll buy stuff from the store.


You're presuming people ONLY sell their iphone to get the new one.
Also, that if people couldn't sell their used iphone they wouldn't upgrade.
 
I look at the Leatherman multi-tool I keep in my pocket. It's got scratches and signs of wear through the blue colored frame. I look at the car I drive and it has scratches & marks from parking lots and even just from regular washing. My bike frame has scratches, even mounting it on the expensive Thule car carrier repeatedly. The list goes on and on. Some of these imperfections were even there at the time of purchase.

I realize that some of these phones have flaws out of the box and some see that as very different than wear from usage. However, most of the posts I've seen had to be magnified to see the imperfections. In those cases I would shrug my shoulders and say, "it's going to have those from a week in the pocket anyway" and move on. If it's larger and clearly visible, then yes, get it replaced. If my phone came out of the box and looked like the intentionally scratched phone pictured above, then I'd want it replaced. However, if you need to get in just the right light and hold the phone 3 inches from your face to just barely see it, I'd say it's not worth it. Then again, to each his own. If you payed for it, it's up to you to be the judge....and my decision to judge you for your judgement. :rolleyes:
 
Signed up just troll for Samsung, huh?
Get a life.
Clearly a sarcastic post.

The question then becomes, since Schiller seems so matter-of-fact about it: Then why on earth would you have decided on THAT as the shipping product? When less than one week of regular use would show wear & tear on a large percentage of your carefully designed product, was that REALLY the best choice to make? Did you somehow decide that all the unique scuffs and marks would add to the artistic uniqueness of your otherwise fine-looking product?

Because it's better than glass? Yes, aluminum scratches but it is far more durable than glass. Plus, it doesn't just magically become scratched. You have to actually scratch it.
 
Seems an odd choice of material for a portable gadget that is going to be kept in bags/pockets.

My four year old car has been used as the manufacturer expects and I can safely say none of the paint has scratched or chipped off.

Beauty comes with a price... And I'm not only speaking for phones either
 
If you buy paper from Staples, take it home, and set it down next to a candle, and it lights on fire, are you going to freak out at Staples?

You all bought a phone, knowingly made of aluminum with a coating on it... :rolleyes:

This is akin to me buying a new car, and complaining to Honda when I bump a shopping cart into it and the paint scratches or scuffs. I'd be called unreasonable.

Fail. Do you reasonably expect a car, sitting in your garage, to have a nominal amount of scuffs or scratches on it the next time you go to drive it? A phone merely sitting in your pocket, shouldn't have that either.
 
About as normal as image persistence after three minutes on a display that's supposed to be "stunning."
 
According to the video these scratches rub right off. Not as bad as it looks initially.

http://youtu.be/k2BxL0nRDlY

And I know this doesn't apply to marks on the device that come fresh out of the box. I have a small 1 or 2 of those, but they don't bother me one bit.

Thats key and knife material being left behind. He is not scratching the phone but rather using it as a chalk board. The phone is legit tough.
 
I won't be satisfied until apple starts making their phones out of adamantium.
 
Seems an odd choice of material for a portable gadget that is going to be kept in bags/pockets.

My four year old car has been used as the manufacturer expects and I can safely say none of the paint has scratched or chipped off.

What material other than aluminum would have been a better choice to build the phone from and put a coating on?

Has anyone taken a key to your vehicle like someone did in the story photo?
 
Fail. Do you reasonably expect a car, sitting in your garage, to have a nominal amount of scuffs or scratches on it the next time you go to drive it? A phone merely sitting in your pocket, shouldn't have that either.

People stick coins, keys, and whatever else in their pockets. The closer analogy would be a parking lot, and then yes I would find it reasonable to pick up a scuff or two sometimes.

I won't be satisfied until apple starts making their phones out of adamantium.
Nice one.
 
The new "You are holding it wrong". High Ego will take this company down some day.
 
Did we miss below fine print.

Disclaimer: Because we used recycled soda cans with cheap paint and also cut Foxconn payment from $8 to $7, in turn agreed to QC test only 100 phones per Million, some devices may may have scratches right out of the box. It is very very Normal.

Apple should visit a factory which makes non-stick pans using "Aluminum"
 
Phil is 100% right. That isn't to say that perhaps Aluminum was a poor choice of material, but anodized aluminum scratches and scuffs. It is a soft material with a semi-hard coating.

Classig Sig Sauer pistols are a perfect example. Their slides are stainless or carbon steel (depending) and the frame is anodized aluminum. The simple act of shoving it into a soft leather holster is enough to cause "holster wear." Which is the firearm community's version of scuffs.

"Holster Wear" Look it up.


1222294imgwq5.jpg



Aluminum Flashlight fans know aluminum scratches as well:

7405966372_6be2269a43.jpg
 
If I take a jagged piece of granite and rub it back and forth on a new Porsche, it will scratch too. If you abuse your stuff, it will show.

Take care of your things! - Mom, since the beginning of time.
 
From a very simplistic view of this matter;

I find it odd that Apple (who tend to push art with every product) and knowing their fan base covets their iDevices like hanging wall art; did not see the simple wear issues on this device.

Nobody noticed the potential normal wear and use look after a short period of time?

Strange to me and seems odd- (if indeed these scratch/dent/ding) as others are claiming.
 
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