Pointless to buy Apple Care if you are a smoker??!!!

[Queen6]

Personally "I strive for higher ground" i don't want my kids to smoke for obvious reasons. Those that do it`s a personal choice just be mindful that it also sets a precedent, for your kid`s.

If i ever had to break an addictive habit, i could find more defining reason than my children...

 

[SchuettS]

Repaired hundreds of them. Nothing wrong with their cooling systems. Like I said, it might be a problem if your computer was smoking the cigarette (not you).

I smoked for almost 10 years but quit 3 years ago so I know how nasty smoking can be. It is pretty sad when you clean your inside front windows of your vehicle and the paper towel is black from the smoke. Was my window smoking the cigarette?

When I smoked the burning cigarette would be in my hand inches away from the computer. You have got to be kidding me if you dont think some of that smoke is pulled in from the fans.

 

[SD-B]

As it turns out, after this happened, a few days later I was sent an email asking me to comment on my experience with Apple on that date.
I understand everyone gets this so I politely let them know what I thought of it all.

2-3 weeks passed and last week they called me to apoloize and gave me two options to consider.

1) to extend my warranty and have someone clean it and then they would look after it

2) to refund my apple cares warranty cost.


I am not yet sure what I will be doing but I am glad to see they do agree that they were in the wrong, otherwise, they would not have made this offer.


Thanks for the few posts that were very helpful. Non thanks to the many judgmental ones who ranted about smoking as that did not solve the issue but just provided a thread for your rant.

 

[Silmarien]

But...but... I dont understand.. You are a smoker. You dont deserve this. Your warranty should be void since you are doing something hazardous and more importantly evil!


Sarcasm aside, I am very glad that they understood their fault and are willing to compensate you for the trouble.

 

[MCAsan]

I am not yet sure what I will be doing but I am glad to see they do agree that they were in the wrong, otherwise, they would not have made this offer.

That is a simple business decision, not a moral one. It is not about right or wrong. It is about maintaining customer loyalty and Apple's reputation.