I feel that your approach would be more insulting to the OP than the route Apple ultimately took.
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Pointless to buy Apple Care if you are a smoker??!!!
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I feel that your approach would be more insulting to the OP than the route Apple ultimately took.
No, they don't disappear. But touching them won't cause finger cancer or skin cancer. What causes cancer is the accumulation of these carcinogens over prolonged periods in the lungs, and the lungs' inability to evacuate those toxins from the system. Lead is extremely toxic when in your blood, do you think every time you touch your pencil you are in deep trouble though?
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Maybe, but the message could be delivered with more tact by someone who isn't as direct and curt as I am. The point is there was no need to lie and exaggerate. The truth was more than enough in this case. Additionally, as a tech, I'd be insulted too if someone expected me to work under such conditions, and I'd have no qualms making that clear to them.
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@ OP - Smokings pretty darn anti-social in Europe as well now but I guess it was a little cheeky to call it a biohazard. They should have given you a definite reason as to why they're not fixing it. However having opened up a second hand iPhone 4 lately to replace a main board it's amazing the crap that builds up in and around a device.
Doc
Ps being a family physician / GP id advise to save a few £/$ (and lungs) and give up the smokes....
Doc
Ps being a family physician / GP id advise to save a few £/$ (and lungs) and give up the smokes....
Yes, we Americans are aware of the damage that smoking can do to your body. I do not smoke but can appreciate your right to do so. How did Apple determine that you smoked? Does the computer smell like cigarettes? It's quite easy to take the bottom off and check out the fans and other components. Do not use compressed air, use one of those bulbs that gently blow the dust off surfaces. Any camera shop, electronics or office supply store will have them in stock along with a screwdriver set. I'd be interested in seeing a picture of what you find inside. After cleaning it, I would return to Apple and ask them to check it out.
Open it up and clean it.
I actually have no idea why you didnt do this before taking it to the apple store. Its almost like taking a car in for servicing but leaving poo stains from your dog all over the back seat and your wife's undergarments on the dashboard.
I actually have no idea why you didnt do this before taking it to the apple store. Its almost like taking a car in for servicing but leaving poo stains from your dog all over the back seat and your wife's undergarments on the dashboard.
So if people end up not using their AppleCare warranty, assuming there are no problems within the first 3 years, then Apple should refund what we paid for our AppleCare? Really? Does your healthcare company refund your premium if you don't go to the doctor? Does your auto insurance company refund your insurance annually if you don't file a claim? And if all of us who didn't need our AppleCare were entitled to a refund, how on earth could Apple afford to offer the service in the first place?
An extended warranty is nothing more than insurance. More people pay into the system than it costs in claims, making it a profitable venture for the company enabling them to offer the service in the first place. You're just saying that because the computer may have been dirty in the first place, which has nothing to do with Apple, they should refund the OP because of the condition the laptop was in when the AppleCare warranty was purchased? Huh?
I sure hope you don't apply this faulty logic to your political choices, lord help us all.
He never determined anything conclusively, he just mentioned the coinciding of events - breathing in a lot of fumes and contracting cancer. It may or may not be true, none of us know.
And I find that last sentence of yours kind of contradictory. It's because we want to enjoy life and make the most of it that we don't do stupid things like smoke. It's hardly as if we're spending our life doing nothing in a box while making sure we are never touched by a bad bacterium.
We don't know or care how the insides of our computers look. We're not meant to either - otherwise Apple would provide instructions and accessible products.
Now, if they're going to start refusing warranty service on computers that have been used in a smoker's environment, then they would really have had to make that clear to their customers before purchase.
I'm assuming the OP just got unlucky with the wrong Apple hippy nerd on the wrong day. (Bio-hazard? FFS)
Do remember that anyone not Apple-authorised opening up the computer will void the warranty so even if you wanted to, you can't spring clean your laptop before taking in for a service under warranty anyway.
I don't know about you, but unless I can treat the world as my personal trash can, I'm not enjoying myself! I have no problem with people wanting to smoke, but I do have a problem with their cleanliness, that's why I think all the criticism they are getting lately is well deserved. Littering should be enforced to a much greater extent.
Was this a serious comment, do you live in a third world country or...? Pencils haven't had lead for a very long time...
It depends on how deep you go. I supposed, perhaps incorrectly, that the OP would have to unseat a number of components in order to show a dirty fan with its associated dirty internals.
Yeah, and they better include clauses saying they won't service poo, honey, gum, and pretty much anything else you can think of... No there are some things that are common-sense. Apple Care is not a cleaning service. End of story.
BS. The licensing terms and the laws like the Magnuson-Moss Warranty Act guarantee you are allowed to open your computer without voiding the warranty. Similar clauses apply in Canada.
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Ok bad example, thanks for calling me out on it. I think the spirit of the analogy should be clear enough though no?
Just as a matter of point, since you didn't mention you are a she, he was correct. In English, when sex is unknown then you are suppose to use he. Lots of people use their to sidestep the issue which is not grammatically correct.
The ram and hard drive are actually user replaceable and won't void the warranty, so it's perfectly fine to open up the computer to clean it. Any further than that will void warranties
I agree in part and disagree in part. There are two issues here. The keyboard which is not covered by the Apple Care agreement, and there is the battery (I forgot the second part, I was laughing so hard). The latter are covered by the agreement which Apple is duty bound to repair even if it means the repair person donning a bio-hazard suit to make the repair. The keyboard, well SD-B, you are **** out of luck.
Disclaimer: I am a non-smoker and unsympathetic to those who do.
She signed her post Tia. That's typically a female name, so conversational implicature should alter your grammatical assumptions.
This is ********. A friend of mine works as a DJ since 2007 an his main computer is a First Gen 2006 Macbook Pro and he uses it every day of the week and he is mixing with it in the club every weekend.The computer is 6 years old and since 2007 it's in the club full of smoke 2 or 3 days a week and it works just fine. It never had a problem. Not even the crappy 80GB HDD !!!
By the way, he smokes every day right next to the Mac. I repeat, the laptop is just fine, runs perfect (for its age)
By the way, he smokes every day right next to the Mac. I repeat, the laptop is just fine, runs perfect (for its age)
Well no, I disagree with what you're saying. Having to open up a laptop full of ash is bound to cause some stir and it will circulate in the air, so it's not just a case of touching it with your fingers. I'm not saying it'll do any damage, but if I was the technician, I wouldn't be interested in working on such a device. If you're not payed to deal with something you don't want to, then why would you?
I wouldn't. And I didn't dispute the right of the Apple techs to refuse the work. I contested the point it was a health hazard to do the work. I see no empirical evidence to support that claim, that's why I think to refuse the work on that basis was extreme and overboard.
A greenhouse gas is not the same thing as a biohazard. I don't give a crap about environmental stuff, but I'm not going to deliberately expose myself to substances that are hazardous to my health if I don't have to.
That said, smoke residue, while utterly disgusting, is not going to be health risk unless you literally lick the stuff.
Well yeah, the term "biohazard" is a bit OTT unless the tech was to purposely consume it, but I have a feeling these are directions from the boss man higher up the chain at Apple Corp.
Dr. John McDougall seems to think so...
http://youtu.be/81xnvgOlHaY
Tracking back the cancer to its most likely time of initial appearance is based on solid science and reasonable assumptions. Ultimately this is all speculation, mind you, but it does make a certain amount of sense. The discussions here about toxic inhalations just reminded me of Dr. McDougall's video, which is why I mentioned it.
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Thank you Dr. JohnDoe98
