POLL: Have you returned your 2016 Pro?

[magbarn]

Ordered a 2016 15 2.7/460/1TB space gray at launch and had it for 4 weeks then returned because:
1. despite claiming 10 hours of battery life, wasn't much better when both the 2012 rmbp15 and the 2016 were running forced to use iGpu only. when using dgpu the 2016 was much better
2. I read into the hype that the keyboard was markedly better than the rMBPs (I previously had a rMBPs but gave it to my wife for use as a Facebook machine as I couldn't stand it) it's not its basically the same crappy keyboard - to me
3. my toddler tripped over the power cable and it quickly reminded me how much magsafe has saved my older rmbps numerous times - luckily it was near the center of the table and didn't Fall!
4. trackpad was horrible with tap to click not working as the palm rejection algorithm being much more aggressive due to the larger size
5. touch bar useless for me so far, much quicker using keyboard shortcuts
6. Dongle-life got annoying after awhile
7. the price performance ratio, if it blew away the 2012 as you would expect it's price and faster components I would have kept it. The performance jump between my 2010 MBP 15 - with ssd upgrade - and 2012 rmbp15 was much more, after 4 years I would've expected more
8. soldered ssd


I did like the color and screen though

I posted proof earlier in another thread that I actually had the 2016 before I returned it, but got chastised for it despite posters here claiming that all us complainers don't actually have/had the laptop and didn't give it a fair shake

 

[aevan]

2. I read into the hype that the keyboard was markedly better than the rMBPs (I previously had a rMBPs but gave it to my wife for use as a Facebook machine as I couldn't stand it) it's not its basically the same crappy keyboard - to me

If you consider the excellent MacBook keyboard crappy, sure, it's similar. Better, but similar.

3. my toddler tripped over the power cable and it quickly reminded me how much magsafe has saved my older rmbps numerous times - luckily it was near the center of the table and didn't Fall!

So, every expensive electrical device you have in your house has a magsafe? Cable management and not leaving professional equipment unattended near todlers works miracles.

4. trackpad was horrible with tap to click not working as the palm rejection algorithm being much more aggressive due to the larger size

So you do not use the trackpad to precisely select things in a photo editing software or to manipulate video or audio, and do not require precision, a large canvas for custom gestures, etc?

5. touch bar useless for me so far, much quicker using keyboard shortcuts

In other words, you didn't learn how to use it. If you did, you'd understand that for certain operations, keyboard shortcuts are much better, but for others, Touch Bar offers more. How can you slide through the hue or a value of a color with keyboard shortcuts?

6. Dongle-life got annoying after awhile

New cables?

8. soldered ssd

You can literally get the fastest and largest SSDs in it, I doubt you'd have a reason to change one in a few years.

 

[shareef777]

I was so adamant about returning it just before the return period ends, but after 10.12.2 came out almost all the bugs I've run into are fixed. The only issue that I have now (not really MBP related) is my notes not syncing between all my devices. They all pull from iCloud, but none push.

 

[MyopicPaideia]

Yes I returned my MacBook Pro 2016 2.7/512/455/Space Gray/2nd power adapter/(2) power adapter extension cables/(2) usb-c to usb dongles/MS Office H&B 2016/Apple Care. It was purchased online 11/17/16 with a MacArthur Mall Apple Store pickup on 11/18/16.

My "b" key would either double type or not type at all. I did online Apple Support and setup a Lynnhaven Mall Apple Store appointment for 12/30/16. Immediately he came to the conclusion that the logic board was bad so he returned my machine and would give me a new one. One nice caveat was that the Apple Care on the new machine started that day, on 12/30/16! I also want to add that the staff couldn't have treated me better. They even got an external SSD sale out of me!

Other issues about the first MacBook: The USB-C cords and dongles are very hard to remove; they need to have a grippy surface or ribs added. You have to either put your thumbnail between it and the computer or grab the cord to remove it. Also this type of port is not as easy to see or to insert a cord into. With the space gray body the ports just blend in. External USB 3.0 hard drives with the dongle seem to have slower transfer speed. The larger touchpad sometimes has a mind of its own and reminded me of the early touchpad when they came out! There are also dead spots where it won't click at all. Then there is the battery life! It is better than my old MBPr by about 1 1/2 hrs but nowhere near what Apple claims. The average battery life I am seeing with the display on 2 clicks below max is 3.5; this is while web surfing and watching something on VLC player. I worry long term how well the USB-C power cord will last. It sticks out about 3/4 of an inch and it is right where you shoe would be when you cross your legs; making it a perfect place to break it off. The cooling fan openings are also very sharp; almost to like wow is this going to cut you.

The second machine's keyboard is not nearly as noisy as that of the first and some of the keys have far less travel which I don't care for the inconsistancy. The touchpad is not as sensitive to doing its own thing but it has a lot more dead spots where it won't work if you click it. Battery life is better by 30 min to an hour over the first machine. Cooling fans are louder as well and have a much less appealing sound. Wifi reception is about 200-300 mpbs less in the same location.

I don't like that the power adapter is more money and doesn't include the extension cable. I do like that you can detach the USB-C cord but it would have been nice to have something to hold it in a circle like the old MagSafe one did.

I like the idea of one plug and I know it is early in release but I can bet you money it is going to cost Apple in warranty repairs!

Unlike many Apple buyers I didn't go out and just buy this machine because it was the newest release. My MBPr was a 2012 model and it needed a new battery (which is glued in!) and another set of fans (on it's second set) and a bigger hard drive so it was time. I wanted a custom ordered machine with 1 TB SSD and the 460 GPU but once I was ready to pull the trigger that machine was an almost 2 month wait. So I saw the opportunity for an upgraded stock machine and ran with it.

So you didn't return yours really...you exchanged it? You still own a 2016 MBP?

 

[guy_mac]

I can certainly understand there being a faction who will defend apple no matter what but I am starting to suspect that aevan is actually paid by apple.

 

[aevan]

I can certainly understand there being a faction who will defend apple no matter what but I am starting to suspect that aevan is actually paid by apple.

Not Apple - I'm payed by Dr Evil. Defending Apple is just Phase 1. Our plan is unfolding, and when you realize what it is, it will be too late and the world will be ours!

 

[surfari]

So you didn't return yours really...you exchanged it? You still own a 2016 MBP?

So you didn't return yours really...you exchanged it? You still own a 2016 MBP?

Deleted

 

[surfari]

Deleted

 

[aevan]

Yes it was RETURNED. Those are the exact words the Apple Employee used and the exact words printed on my receipt. As I stated, I walked out the door with a new computer just like the one that was returned. I've owned the 2nd one since Friday, Dec 30, 2016.

I would imagine they always note the old computer as "returned", even when they give you a new one to replace it. But when people talk about it, what you did is called 'exchange'. If you didn't get a replacement one, that would be 'returning it'. I'm guessing the idea of this poll/topic is to see how many people didn't want to keep theirs, not how many people exchanged theirs due to some issue they had.

So while technically you're correct, I think it's logical that people assume that you didn't get a replacement one if you said you 'returned' it. People like to know how many people are dissatisfied with the product design/service/quality to a level that they just want their money back (possibly to get a competing device), and how many people decided to let Apple have their money, to say it so bluntly

 

[surfari]

Deleted

 

[therealseebs]

So far we have 314 votes in total.
26,7% return rate.
53,5% of registered returns are for the 15"

It is a little interesting how the percentage og returns has stayed pretty much between 20-25% throughout the poll.
Not that this little poll actually means something or carries any weight.
-The sample size is minuscule and we don't have any other return statistics to compare with.

But it was fun.

Now I wish we'd thought to do this with previous models for comparison. Of course, we didn't think of it because not enough people were returning them to make it much of a topic.
[doublepost=1483402362][/doublepost]

I don't care what you "guess", I have the receipt to prove it! I don't mind real questions or cretique but don't you people have a life? I really regret ever posting.

I am really, really, confused by the thing of "doubting" that people actually had or disliked machines. I don't think we used to do that much, but I think some people are getting a bit prickly because of the louder-than-usual complaints.

 

[aevan]

I don't care what you "guess", I have the receipt to prove it! I don't mind real questions or cretique but don't you people have a life? I really regret ever posting.

I'm not sure where the agression is coming from, I don't care what you can prove or not, nor I'm criticising you in any way. - I'm just explaining what the OP meant with this thread. I assume you can go beyond official nomenclature and understand the point of the discussion. With people split around the design decisions Apple made, it is interesting to see, even with a small sample like this, how many people decided to keep theirs and how many did not. Exchanging computers for technical faults, even if it is named "RETURNED" on the receipt, is more interesting to QA discussions, not to a thread like this.

There's no need to get angry at me about it - again, I'm just trying to explaing things Honestly, I really don't care if you returned, exchanged or ritually burned yours

Now I wish we'd thought to do this with previous models for comparison. Of course, we didn't think of it because not enough people were returning them to make it much of a topic.

No, it was because there was no controversy - people return Apple products all the time, it's just that this time, it's "the new thing". It used to be Android vs iPhone, now it's Apple vs "Old" Apple. People like drama and the media capitalize on that.

Also, if you really want to compare the two, you have to measure percentage, not the number of returns (this model already outsold the 2015 generation).

I'd like to compare it to the return rate of the previous models, but from what I heard (though I admit, this is third hand information) - this thing has the lowest return rate compared with any Retina MBP. HOWEVER - it's still early in the product's lifecycle, so it may not mean much. But it certainly isn't getting returned at a dramatic rate like some people seem to be hoping for.

 

[joleel7]

I MAY be returning my 15" 2.9/16GB/4GB GPU/1TB this comimng Sunday if tech support can't fix my sleep/wake issue :-(

 

[Qwe9203]

I MAY be returning my 15" 2.9/16GB/4GB GPU/1TB this comimng Sunday if tech support can't fix my sleep/wake issue :-(

Spending $4k and having issues, not acceptable. They did very little testing with these its obvious. Remember they pulled most of the engineers to work on the watch bands, emojiis, phone and the watch. Computers are last thing on their mind.

 

[thesaint024]

Interesting poll. But what I find even more interesting is how many more people are buying 15"s. It's like almost 2 to 1 in this poll. I expected more to buy 13's given that a) it's cheaper and b) it's a laptop. I wonder how this compares to the rest of the world.

 

[aevan]

Spending $4k and having issues, not acceptable. They did very little testing with these its obvious. Remember they pulled most of the engineers to work on the watch bands, emojiis, phone and the watch. Computers are last thing on their mind.

You can't honestly believe that emojis or watch bands have anything to do with the testing of new Apple devices....?

BTW. They diverted iOS and Apple Watch engineers to work on the new MBP, it is a known fact. So, in fact, it was the oposite. Still has nothing to do with testing.

 

[Ovedius]

Interesting poll. But what I find even more interesting is how many more people are buying 15"s.

I'm wondering if it is because the 15" is more of an enthusiast Mac and this is a place for enthusiasts.
Or if the 15" really is outselling the other models two to one.

 

[audisq5_yvr]

I'm wondering if it is because the 15" is more of an enthusiast Mac and this is a place for enthusiasts.
Or if the 15" really is outselling the other models two to one.

Keep in mind that the 13" at least had a CPU update in between. I feel that the 15" had a bit more pent up demand.

 

[Ovedius]

Keep in mind that the 13" at least had a CPU update in between. I feel that the 15" had a bit more pent up demand.

True!

 

[Daniel L]

I'm wondering if it is because the 15" is more of an enthusiast Mac and this is a place for enthusiasts.
Or if the 15" really is outselling the other models two to one.

Absolutely because this place is filled with enthusiasts.

So, every expensive electrical device you have in your house has a magsafe? Cable management and not leaving professional equipment unattended near todlers works miracles.

So you do not use the trackpad to precisely select things in a photo editing software or to manipulate video or audio, and do not require precision, a large canvas for custom gestures, etc?

In other words, you didn't learn how to use it. If you did, you'd understand that for certain operations, keyboard shortcuts are much better, but for others, Touch Bar offers more. How can you slide through the hue or a value of a color with keyboard shortcuts?

First of all, the new Macbook Pro should not be considered pro equipment. A well equipped desktop could do everything it does better and having to use dongles and adapters somewhat diminishes its portability advantage.

I bought it for my needs as a glorified internet surfing machine and for writing notes. It wasn't even good at that because of the huge trackpad ignoring my taps.

Touchbar offered nothing to me except the inconvenience of activating Siri when trying to adjust the volume one notch up.

 

[WhiteWhaleHolyGrail]

Absolutely because this place is filled with enthusiasts.



First of all, the new Macbook Pro should not be considered pro equipment. A well equipped desktop could do everything it does better and having to use dongles and adapters somewhat diminishes its portability advantage.

I bought it for my needs as a glorified internet surfing machine and for writing notes. It wasn't even good at that because of the huge trackpad ignoring my taps.

Touchbar offered nothing to me except the inconvenience of activating Siri when trying to adjust the volume one notch up.

With respect, you're not making any sense at all here. I'm a professional who relies heavily on the TBMBP and I'm very satisfied - are you in any case saying I'm not a 'pro' because I don't fit your definition of it? The term 'pro' as attributed to the Mac is just a branding exercise by Apple to mean 'powerful' and nothing more.

I'm also not sure why you're comparing desktops to the TBMBP which is clearly geared towards portability and the dongle hype is already growing old. Does spending ten dollars or so on a couple of tiny and lightweight adapters you can keep attached to your cables until USB C is the standard really put you out that much?

I'm not criticising you, I just don't understand these vague complaints at all.

 

[JustinRP37]

I MAY be returning my 15" 2.9/16GB/4GB GPU/1TB this comimng Sunday if tech support can't fix my sleep/wake issue :-(

What were you having? Mine had to be returned. They said they would rather me get a brand new one rather than try to fix it. It would crash upon waking up and just reboot, or I would get a blank screen until I did a hard reboot.

 

[Daniel L]

With respect, you're not making any sense at all here. I'm a professional who relies heavily on the TBMBP and I'm very satisfied - are you in any case saying I'm not a 'pro' because I don't fit your definition of it? The term 'pro' as attributed to the Mac is just a branding exercise by Apple to mean 'powerful' and nothing more.

I'm also not sure why you're comparing desktops to the TBMBP which is clearly geared towards portability and the dongle hype is already growing old. Does spending ten dollars or so on a couple of tiny and lightweight adapters you can keep attached to your cables until USB C is the standard really put you out that much?

I'm not criticising you, I just don't understand these vague complaints at all.

I'm replying to Aevan who puts the tbMBP on a pedestal with other true professional equipment. You have the proper understanding of Apple's use of the pro moniker in that it's just more powerful than their lower end stuff. I brought up the whole old dongle situation because it limits the portability of the machine (which is its intention).

 

[clunkmess]

Touchbar is pointless.

Even if that's true, Touch ID login must be so convenient?

 

[swamyg1]

I have not returned mine yet, but I'm strongly considering it.

This battery issue is really bugging me, and I have 5 days left.