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Poll says 73% of iPhone users love AT&T?!
- Thread starter BeyondtheTech
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Sure they can lower bills but they can't do anything about dead spots, at least for the time being.
jsquared said:
Sure they can lower bills but they can't do anything about dead spots, at least for the time being.
Is it the phone or the network? AT&T is the only player in town if you want the iPhone. People are willing to make sacrifices or compromises because they like the product so much. If I'm a regular consumer and don't like the network but love my iPhone, I will compromise and say I like the network because that's the only way I will use an iPhone. Most users don't jailbreak/unlock their phones so they essentially have no choice if they want to use their iPhone. Now imagine there are more carriers for the iPhone and that poll will change. That was my point.
The network has been great for me but I hate the cost of the rate plan.
Network strain wasn't an issue until 3-5 million new customers jumped on between the iPhone 3G and 3GS. I'm interested in Apple getting the phone on T-Mobile and VZW just to help spread out the network usage.
Network strain wasn't an issue until 3-5 million new customers jumped on between the iPhone 3G and 3GS. I'm interested in Apple getting the phone on T-Mobile and VZW just to help spread out the network usage.
I'm in the Inland Empire (Southern California) and I've never had a problem. I do lose my 3G signal when going to Vegas, but other than that I've never had a problem.
It's the phone.
I've been an ongoing AT&T customer since before the first iPhone. I've always had two lines on AT&T. On one is my BlackBerry for work, the other line was for my personal phone. As a long time Apple customer, I've had an iPhone on line 2 since the first version was released. Each new iPhone thereafter has improved incrementally yet none have been very good as phones. All have been usable, but none as good as the five BlackBerrys I've had. Recently I added a third line dedicated to my new Samsung Captivate (Galaxy S) which I bought to compare with my Droid X on my Verizon acct. I was hesitant to try the Captivate, since my prior experience with Samsung has only been average. I'm happy to report that the Captivate is an excellent phone which is in line with how Samsung has it positioned.
Yes, I agree with you that the poll will change once the iPhone is actually available on both Verizon and at&t because more people who couldn't use at&t (and therefore the iPhone) in the first place will enter into the equation. However, my point is among CURRENT iPhone owners, they still overwhelming prefer at&t, at least according to this poll when given the choice between Verizon and at&t. So people are NOT preferring at&t simply because it's the only carrier available for the iPhone.
So Many Factors
I think there's a lot to be said for range of replies that have been posted to this poll. Some have commented about the phone, some about the service, and some about the customer service. As a small business with 10 iPhones and 8 iPads, we have a lot of experience with the network, hardware, and customer service.
In my opinion, the network could use some help up here in the Northeast. While the service has improved incrementally over time, we still experience what I consider to be an unnecessary number of dropped calls and a fairly regular inability to make outgoing calls. It's bad enough that all our employees have downloaded AT&T's "Mark The Spot" app to help identify problem areas. I can say, however, that I also have a standard Verizon cell phone and rarely have reception issues. I'll give AT&T Service a C+
The hardware? Well, I said it before, we all have iPhones and iPads, so that speaks for itself. We're in a 24-hour emergency response business, so we rely on having the best equipment that fits our needs. Apple gets an A- (The - comes from the fact that my Business Associate at the Apple Store forgot to place my order for a new iP4, making me wait an extra two weeks past when I should have received it
Being a business and having all these units, we interact with AT&T pretty regularly. They've always professional, helpful, and courteous. That hasn't exactly been my experience with the 17 year-olds at the Verizon store. We've had some billing issues with AT&T, but they've always done well to get it straightened out quickly and to our satisfaction. So, AT&T Customer Support gets a B+ (Would have been an A-, but they insist on sending us a detailed paper bill each month which looks like a small novel and is actually so voluminous, it needs to be sent parcel post in a small box)
I think there's a lot to be said for range of replies that have been posted to this poll. Some have commented about the phone, some about the service, and some about the customer service. As a small business with 10 iPhones and 8 iPads, we have a lot of experience with the network, hardware, and customer service.
In my opinion, the network could use some help up here in the Northeast. While the service has improved incrementally over time, we still experience what I consider to be an unnecessary number of dropped calls and a fairly regular inability to make outgoing calls. It's bad enough that all our employees have downloaded AT&T's "Mark The Spot" app to help identify problem areas. I can say, however, that I also have a standard Verizon cell phone and rarely have reception issues. I'll give AT&T Service a C+
The hardware? Well, I said it before, we all have iPhones and iPads, so that speaks for itself. We're in a 24-hour emergency response business, so we rely on having the best equipment that fits our needs. Apple gets an A- (The - comes from the fact that my Business Associate at the Apple Store forgot to place my order for a new iP4, making me wait an extra two weeks past when I should have received it
Being a business and having all these units, we interact with AT&T pretty regularly. They've always professional, helpful, and courteous. That hasn't exactly been my experience with the 17 year-olds at the Verizon store. We've had some billing issues with AT&T, but they've always done well to get it straightened out quickly and to our satisfaction. So, AT&T Customer Support gets a B+ (Would have been an A-, but they insist on sending us a detailed paper bill each month which looks like a small novel and is actually so voluminous, it needs to be sent parcel post in a small box)
How can you say Verizon is expensive while being on AT&T ? If you don't know why comment.
I have had no issues with AT&T
The only reason I would consider Verizon is because my kids both use it
The only reason I would consider Verizon is because my kids both use it
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AT&T is great in the Philly, PA. area where I live.
AT&T is great in the Philly, PA. area where I live.
You honestly could have kept that to yourself !!!! Nobody wants to hear that,people know damn well how cellphones work and have worked for a long time.
I wholeheartedly agree. I am sure in the most congested cities, there will be a greater migration away from AT&T and the greatest improvement for those who stay. I'm not sure how much of a difference there will be here in Houston. Our coverage is excellent so many people may not bolt from AT&T.
It will be interesting to see how other providers cope with the overwhelming server demands of the iPhone.
Originally Posted by motty2307
Personally, I yearn for the day the iPhone moves to another carrier so that AT&T gets some server relief. I've been trying to find the article (it was on CNN.com) that compared all the major service providers. It actually determined that AT&T's network was the fastest but because of the number of iPhone users alone, it runs slower because everyone is using so much data.
I wholeheartedly agree. I am sure in the most congested cities, there will be a greater migration away from AT&T and the greatest improvement for those who stay. I'm not sure how much of a difference there will be here in Houston. Our coverage is excellent so many people may not bolt from AT&T.
It will be interesting to see how other providers cope with the overwhelming server demands of the iPhone.
+1
I Second that in fact it will be funny to see how many Verizon or other Carrier customers will belly ache about their service.
Nope AT&T Service is just as good for me as my wife's Verizon if not better.
AT&T's Customer Support is like a 8-9 for me out of 10, VZ customer service is like a negative -10 for me, I can not stand dealing with them, and the stores are just as bad.
Personally, I yearn for the day the iPhone moves to another carrier so that AT&T gets some server relief. I've been trying to find the article (it was on CNN.com) that compared all the major service providers. It actually determined that AT&T's network was the fastest but because of the number of iPhone users alone, it runs slower because everyone is using so much data.
I wholeheartedly agree. I am sure in the most congested cities, there will be a greater migration away from AT&T and the greatest improvement for those who stay. I'm not sure how much of a difference there will be here in Houston. Our coverage is excellent so many people may not bolt from AT&T.
It will be interesting to see how other providers cope with the overwhelming server demands of the iPhone.
+1
I Second that in fact it will be funny to see how many Verizon or other Carrier customers will belly ache about their service.
Nope AT&T Service is just as good for me as my wife's Verizon if not better.
AT&T's Customer Support is like a 8-9 for me out of 10, VZ customer service is like a negative -10 for me, I can not stand dealing with them, and the stores are just as bad.
In my areas they suck big time. Verizon rules in my area and even when I go to Delaware or when we travel to Tennessee. I went to California and still had great signal. Never going to go back to ATT
