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The main problem is that there's no real competition for Apple. Despite all the flaws, imo, the hardware and software is still way better than any other option.

You hit the nail on the head here. Granted, I enjoy using my Win 10 PC a lot more than any OSX device.
 
Someone needs to mail this to Tim. I think they need to really address this situation and very soon.

People who have a complaint are usually the ones that a company hears anything from. Someone who is satisfied or at least NOT unhappy seldom take the time to notify a company. It’s usually someone with a complaint.

For the company to take that complaint seriously 3 things need to be true:
  1. The person receiving the complaint needs to treat them seriously.
  2. The person needs to be at least influential or preferably have a major say in how that part of the company is run.
  3. There have to be a significant number of people willing to put a voice and a name along with their complaint and not just be an anonymous complainer.
Most customer complaints get ignored because at least one of these fail to occur. If the person seeing the complaints doesn’t care it ends there. If the person receiving the complaints is powerless then it doesn’t matter that he cares. And if too few complain then upper management ignores the complaints.

I don’t know if trying to contact/email Tim Cook is the right path. Some CEO’s believe in chain of command and would say you need to start at the bottom and work your way up. Which usually reduces the number of people who ultimately contact the “correct” person, making Apple less inclined to pay attention.
 
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I realized that apple lost their ways when they decided to scrap wired keyboards in 2016. Go to ebay and these left are selling for well over 80 today.
 
I check macrumors.com multiple times a week hoping for some news or rumor of a new Mac mini or MBP. I typically buy a new MBP every 5 years and waiting to buy my 4th one. I have money put aside but can’t justify paying $2500 for an outdated computer!!!

Come on Tim Cook we are counting on you. I love Apple but the lack of attention to the costumers like me who sit in from of a Mac for hours a day makes me very unhappy. Please upgrade the computers!!!
 
The main problem is that there's no real competition for Apple. Despite all the flaws, imo, the hardware and software is still way better than any other option.

I think during the last decade we've suffered from the delusions of grandeur from the mobile space which relegated the desktop space.

But now that the mobile boom is plateauing, and everyone has figured out that for a very large portion of users phones and tablets are not going to replace a traditional computers, I'm curious what's going to happen.
 
I think during the last decade we've suffered from the delusions of grandeur from the mobile space which relegated the desktop space.

But now that the mobile boom is plateauing, and everyone has figured out that for a very large portion of users phones and tablets are not going to replace a traditional computers, I'm curious what's going to happen.

It's a classic case of hubris yet the competition seems to be asleep at the wheel.
 
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The main problem is that there's no real competition for Apple. Despite all the flaws, imo, the hardware and software is still way better than any other option.

There never will be. Apple like Nintendo decided early on to keep their most lucrative IP macOS for themselves like Mario and Zelda. It was the right move. Much of the reason Apple can charge higher average prices for their products is because they ensure a certain standard of quality that PC OEMs don't have to abide by. This is why Microsoft launched their Surface line and they have done well. They are essentially the flagship Windows devices with great build quality. I especially think the Surface Studio is a really innovative machine. If I needed one for its intended purpose, I would've bought that instead of a MacBook Pro. I think it's better than buying an expensive external Wacom device and the latency will only improve with subsequent revisions.

Nintendo would have long been out of business had they allowed Super Mario, Zelda and Pokemon to be developed for Sony and Microsoft's consoles. Pokemon Go is something completely different and has been a huge cash cow for Nintendo.
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I think during the last decade we've suffered from the delusions of grandeur from the mobile space which relegated the desktop space.

I think many people also forgot about how much more powerful traditional desktops are than notebooks. Notebooks have evolved to a point where they can do many tasks that previously would've required a desktop but desktops will still do these tasks better and in a shorter amount of time. The desktop CPUs also tend to have significantly higher base clocks and overclocking potential. And of course full size nVidia GPUs are lightyears ahead of the GPUs Apple is using and even those used in PC notebooks like the 1050ti. The RX Vega M from Kaby Lake G is better than the 1050ti but without CUDA of course. We will have to wait and see how developers utilize Metal and what sort of performance we will be able to get from AMD GPUs going forward.
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I check macrumors.com multiple times a week hoping for some news or rumor of a new Mac mini or MBP. I typically buy a new MBP every 5 years and waiting to buy my 4th one. I have money put aside but can’t justify paying $2500 for an outdated computer!!!

Come on Tim Cook we are counting on you. I love Apple but the lack of attention to the costumers like me who sit in from of a Mac for hours a day makes me very unhappy. Please upgrade the computers!!!

October dude. You will probably have it by middle of November if you build to order. Just buy it right away so that you can get more useful life out of it. Mac mini will most likely be killed off. They really could've updated it last year along with most of the line but chose not to. It probably doesn't sell that well.
 
"Apple needs to publicly show their commitment to the full Macintosh hardware line and they need to do it now."

No statement made in the last decade can be more true.

It is already too late. My (very large) company has given up already on Apple and, while we were about 90% Macs, we are moving to being 90% PCs. This was decided 6 months ago and is happening now. Apple has already lost the race. Our legacy Apple machines are old and failing one by one, but there is nothing to upgrade to.

I don't know what they could do to get us to switch back at this point.
 
"Apple needs to publicly show their commitment to the full Macintosh hardware line and they need to do it now."

No statement made in the last decade can be more true.

It's really sad. I wish apple would realize that, while the profits come from iGadgets, it's the technologies from the Mac that makes iOS possible, not the other way around.

I've posted on twitter calling attention to this very thread to Tim Cook.
https://twitter.com/Supa_Fly1/status/1008806545335902208

Maybe we all need to do the same. Make it more of a public concern they need to act on. We did see something with iMac Pro yet I feel when Tim or others at Apple try to re-iterate they love the Mac ... their only referring to iMac.

I want a real modern pro machine in the MacBook Pro 13" for the price listed ... Alienware seems to do quite well with modern components ... why can't Apple?!

Removing the glowing logo is also frustrating.

in a word: Federighi he did this.

Apple has already lost me and they'll keep losing more and more customers as their Mac hardware gets worse and worse. The choice of hardware is already too bad for me to keep using Macs, as much as I love macOS as an operating system (but even that is getting worse).

again ... Federighi.
 
As a shareholder, who demands that Apple make as much money as possible, why would you be happy with Apple devoting resources from iOS and other areas when Macs only make up for around 10% of their revenue? This is the problem with public companies. I think Apple is the most "customer service" aware public company around, but they still need to maximize their profits and go where the money is. As in iOS. They could hire more people for Macs instead you might say? Why would you (as a shareholder) be happy to hear Apple hired 1,000 people to work on Macs, when they could have hired 1,000 people for iOS instead? Remember, it is Apple's business responsibility to maximize profits and revenue.

Last year they reported 216 billion in revenue and 11.3 percent of that was from Macs. 24.4 billion dollars in revenue is not a paltry sum for anyone, including Apple. Apple has been able to devote resources to Macs AND generate enormous revenue from their phones. Eventually, growth will slow down in the mobile market. Services are important for sure...but once they saturate the handheld market (growing in India and China will not go on forever), the Mac offers another line of products tied into the ecosystem that they can sell to people who have come into the fold through iPhone. They will continue to develop their phones, tablets, watches, and computers.
 
It is already too late. My (very large) company has given up already on Apple and, while we were about 90% Macs, we are moving to being 90% PCs. This was decided 6 months ago and is happening now. Apple has already lost the race. Our legacy Apple machines are old and failing one by one, but there is nothing to upgrade to.

I don't know what they could do to get us to switch back at this point.
Just curious, what kind of number of machines are we talking here?
 
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not everyone wants / needs an all-in-one or laptop.

I for example, have a home office, setup with 4 displays (I drive a 40" TV, a 22" Touch panel, a 34" 21:9 and another 24" 1080p display.

at no point does the iMac (or any all-in-one) fit into my world. And I doubt I'm alone


My comment was a bit of sarcasm. ...Believe me. I get it. I didn't want an iMac nor a Laptop as my workstation. That's why I'm on a custom built Windows 10 PC now.

As much as Apple says it hasn't forgotten the pros, their actions suggest otherwise. Apple seems to believe the only two worthy computer options are an iMac and a laptop.
 
Did my due diligence.

twitter.png
 
The sad thing is the Mac I would actually like right now is that iMac Pro which is extremely expensive for what it is.

But it's finally an iMac that goes beyond the "just get the i7 version if you want some power since the mac pro is out of date at this time."
The demo system was 8 cores (the $5000 model and they had a deal where you could get some $ off).
32 gigs of ram on that with a 1 TB SSD and the Radeon Pro Vega (8 gig ram) video card.
It's just more expensive than the average person can afford.

At the same time the same computer store I saw it in was selling a liquid cooled Core i9 system with 10 cores for about $6000 with Windows 10. But that had dual gaming video cards (11 megs ram each) configured. I guess the well off have some great options but not so much I.
 
I've posted on twitter calling attention to this very thread to Tim Cook.
https://twitter.com/Supa_Fly1/status/1008806545335902208

Maybe we all need to do the same. Make it more of a public concern they need to act on. We did see something with iMac Pro yet I feel when Tim or others at Apple try to re-iterate they love the Mac ... their only referring to iMac.

I wonder if Tim Cook reads these posts (in any forum) to gauge the customers' mood. Or emails. And if he does, will he do anything about it, given Apple seems to be of the opinion that they can't do wrong, conversely, everything that they do is wonderful and we don't know better and should suck it up?
 
I realized that apple lost their ways when they decided to scrap wired keyboards in 2016. Go to ebay and these left are selling for well over 80 today.

Huh? The latest keyboards are both wired and Bluetooth.

https://www.apple.com/shop/product/MQ052LL/A/magic-keyboard-with-numeric-keypad-us-english-silver
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I wonder if Tim Cook reads these posts (in any forum) to gauge the customers' mood. Or emails. And if he does, will he do anything about it, given Apple seems to be of the opinion that they can't do wrong, conversely, everything that they do is wonderful and we don't know better and should suck it up?

I’m sure there is a department that does and periodically deliver a PR brief to management. So they can keep general track of public sentiment.
 
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The 6S and SEs are still fine! That's why I mentioned the 5 and 5S which are not fine. They're useable but they're not providing the experience the a 7, 8 or X provide with iOS 11.

You kind of lost me there. It seamed you were arguing that they could not do with Macs what they do with the iPhone because otherwise people would not buy the models up in the chain. Neither 5's or 5S's are being sold by Apple anymore so its kind of a mute point. My point was they should do with Macs what they do with the iPhone in terms of updates. I counter argued that it does not seam that neither 6S (standard and Plus), iPhone 7 (standard and plus) are hurting the sales of iPhone 8 or iPhone X.

The 6S was released in September 2015 and had gone through updated, 7, 8, X. Mac mini, MacBook Air, MacBook, MacBook Pro, iMacs and have been updated less frequently and older models are not available with the exception of the MacBook Pro 15".

If they did the same with Mac we would have:

Macbook Pro 6S (2015), Macbook Pro 7 (2016 model), Macbook Pro 8 (without Touch Bar) and Macbook Pro X (with touchbar). The same for the other models.

Anyway, we just don't know what would be possible. One thing is for sure, the way they are doing things at the moment, the only thing consumers know is that are buying a Mac. Is it the last year model, is it a model from two years ago, 3? Am I buying a refresh or is it still the older processor? There is very little transparency!!!!! Things get more complicated when you got and buy in some hardware shop, its not easy to know. I've seen "old" MacBooks and Macs in shops being priced has the latest and the greatest or has "great bargains", there was nothing to distinguish them from the ones that were refreshed unless we go and look for the cryptic model number, that is not even clearly seen in the box!!!!!

Its a MESS!

Cheers.
 
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I wonder if Tim Cook reads these posts (in any forum) to gauge the customers' mood. Or emails. And if he does, will he do anything about it, given Apple seems to be of the opinion that they can't do wrong, conversely, everything that they do is wonderful and we don't know better and should suck it up?

I hope Tim is not living inside a bubble like quite a few influential or rich people do since they surround themselves with people who do not want to tell negative things and only say you are the greatest. :)
 
Neil Cybart (the person who runs that subscription service) is not that much better informed than other financial analysts who also cover Apple for Wall Street (none of whom I would pay any money to because then I might as well pay money to anyone on the street for their opinionated thoughts). I know and still keep in contact with some folks at Apple (as do some other former Apple engineers who also occasionally post here) to know that some of what Cybart (and other analysts) postulates about is not even close to being accurate.

Man, thank you for saying that! I was hoping someone would jump in and point that out. I felt like if I took his bait and sidetracked he would use it as an opportunity to weasel out of his errorouse statement.

What irked me most is the condescending tone this specific user was using to denigrate forum members posting their frustrations about this legitimate issue, in the appropriate thread.

The fact that he completely doesn't see the irony and hypocrisy of him crying foul about users "raging about the Mac" in other threads while he himself post comments dismissing the Mac in a thread about lack of Mac support baffles me. I mean how pompous and arrogant do you have to be for something like that to go over your head and not realize you're doing the very thing you're upset others are doing.

As if this wasn't enough, he nonchalantly dumps everyone complaining on this thread and those that comment about Mac in other threads into one bucket and labels us all "raging madmen'".

I'm not done yet, he then plays the victim card by proclaiming that he and others (because now he speaks on behalf of everyone else on this forum) are stuck in the crossfire. Seriously, the egotism is quite frankly astounding.

The icing on the cake is that he's basing all his logic on Neil's opinions and stating them so matter-of-factly. I wasn't going to mention this, but I know Neil personally and ever since John called him out (https://daringfireball.net/linked/2017/04/17/cybart-achilles-heel) he's admitted that he went too overboard with that prediction.

Hilariously, I had to literally bait him firat and then drag him step by step to get him to acknowledge that Tim Cook deserves some criticism at which point he shut his computer and said he had to go to sleep. Simply amazing.

I'm sorry but I just had to call him out on it.
 
Welcome to Tim Cook's Apple. Isn't he the pipeline guy? Guess being the pipeline guy is easy when the pipeline is empty.

I reckon it's clogged with watch-bands, beats headphones, homepods, and a bunch of other catch-up stuff like the iCar, iTV, iSpectacles (because as we all know augmented-reality(AR) is the next frontier of tech /sarcasm).
 
I counter argued that it does not seam that neither 6S (standard and Plus), iPhone 7 (standard and plus) are hurting the sales of iPhone 8 or iPhone X.

The X has a different design and bezel less OLED display. As long as Macs are within the same generation, they look identical on the outside and that makes a big difference. If they released an OLED MBP and also offered the current LCD machines then it would be fine sort of how they still sold the non-retina models when the 15" mid-2012 retina launched. Also 3rd party retailers usually sell last year's MBP at a discount until are all sold for a while. Including build to order configs as well.

I see it similar to the car industry. The difference in price between 3-4 years of the same generation isn't big, but the difference between a redesign or refresh is especially with luxury cars.
 
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