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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

racerxe said:
Well, he didn't modify it. Regardless, Apple won't sell the parts, so nobody can fix it. Which seems unacceptable for a "professional" device. My company uses MacBook Pros and iMacs that we have to fix ourselves because we aren't located near an Apple Authorized Service Center and can't afford to wait 1-2 weeks to ship everything out for repair. For high-end video editing we're sticking with PC's for fear of being hung out to dry by Apple. We'd like to get a couple iMac Pros, but can't risk it.
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Not true. Apple will sell the parts to authorized service providers, which is what you are supposed to use. A "professional" device is a not a device you tear down for giggles when you don't know what you are doing. Are you telling me those guys in the video are "professionals?"
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skinned66 said:
If he's willing to pay for the repairs they should fix it. The warranty is void and I'd understand if they refused to warranty the repair as well but outright refusing to do so and not supplying parts to do it is Apple just being *******s.

This is yet another example of why right to repair laws might not be so crazy.
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He has a right to repair it himself just like he has a right to take it apart for no reason, which is what he did. His right to repair does not mean anyone has to help him (e.g. by giving him parts). When he decided to take it apart for no reason he lost his right to make anyone help him fix it.
 
cmaier said:
He has a right to repair it himself just like he has a right to take it apart for no reason, which is what he did. His right to repair does not mean anyone has to help him (e.g. by giving him parts). When he decided to take it apart for no reason he lost his right to make anyone help him fix it.
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That's where you and I completely disagree. He can't fix it himself without access to parts. I get why Apple doesn't want to fix it, and I agree they shouldn't necessarily have to. But if they don't they should not deny him the ability to do so himself - which is exactly what they're doing.

What I disagree with is they're both not fixing it and denying him the ability to do so. They should not do both in my opinion.
 
cmaier said:
if you think you're clever enough to open it up and modify it, you should be clever enough to fix it yourself
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He probably would if he could get the parts for it.
While parts are available to AASPs, it's nearly impossible for a normal person to get those parts until they are several years old.
 
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Nikiaf said:
It seems that nobody actually watched the video and understands what the story is...

The main point is that Apple refused to ship the replacement parts to an authorized third-party reseller because working on the iMac Pro requires a special certification that doesn't even exist yet, and it sounds like no repair instructions have been written either. Assuming this is actually true, that's quite unimpressive of Apple to release a product that they themselves don't even know how to fix.
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Its not true, certification and training has been around for a few months now.. Linus broke the computer he also literally stepped on the screen for click bait video on Instagram. hes is in the wrong...
 
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Personally, I think if he is willing to pay for the repair, then Apple should do it. They would be within their rights to charge him an arm and a leg knowing that he has opened it and messed with the internals such that it would prove more costly to repair it then to buy a new one. That is one way Apple would stop this kind of thing is to make the repair too expensive, but I think they should at least give him the option.

Also, if the parts were available and the right to repairs laws that are in progress were in place, then he could just fix it himself. Unfortunately, with corporations wanting to keep their closed ecosystems, they are pushing heavily in favor of killing those bills before they become law.

EDIT: I did miss the fact he lives in Canada and I don't know their laws re: right to repair.
 
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I wish I felt something about this story 'cause it seems like a lot of fun passionately going back and forth page after page
But I gotta say, my give a damn's busted on this one
 
Mousse said:
So Apple states the cost of repair would be $6000 on a $5000 machine. Think of the blow back they'll get from consumers. They would lose more than one customer as other potential consumer would be hesitant to purchase an iMac Pro in the future.
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Agreed. But what does that show? Apple can gouge on the repair cost, or Apple can refuse to service a device they sell (even though they do have internal service for said device). Those aren't the only two options though. There are plenty of unreasonable hypotheticals we can make up, but there are reasonable options too that aren't precluded.
 
Endorphine88 said:
It makes total sense that he should be able to pay out-of-warranty costs to get it repaired, but he was also aware that Apple does not offer that option. They're pretty clear on repair policy and I don't really understand why people are giving them ****? They're willing to take responsibility for products malfunctioning through no fault of the customer, but when you make the clear decision to open something and then you happen to break it while doing so - that's on you and Apple has just chosen to decline the headaches of dealing with people like that. Very smart if you ask me.
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True, Apple’s service business is already huge, so they can afford to refuse service to guys like this. Still, I think you're missing the point. Apple doesn’t provide parts or training yet, so even an Apple Authorized Service Center couldn't repair it, which is unacceptable, especially for a “professional” level device. Yes, Linus and co. treated their computer irresponsibly, but if you or I accidentally spilled coffee on an iMac Pro or dropped it moving it to another desk, we couldn’t get it serviced either (unless we lived near an actual Apple store, which isn’t that common).

Furthermore, Apple claims to be environmentally friendly, but isn’t making repair a priority, and is okay with people just throwing away a broken device? The recycling industry can’t handle all of our current waste, and Apple is advocating that we create more.
 
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cmwade77 said:
And this is the crux of the problem, a computer should be able to be repaired by anyone, a design that makes it difficult to impossible to repair and/or upgrade yourself is a BAD design.
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Apple has the right to design their computers however they like, just as customers have the right to inform themselves and purchase another product if they deem the iMac unsuitable for their needs.
 
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SoyCapitanSoyCapitan said:
Screw him. He's breaking warranty and makes enough money from ads.

The whiner isn't even the PC expert he pretends to be. Back when we were adding an FPU to our 68030s and 386s this guy was probably 2 years old and couldn't pee on his own. Anyone can make the same videos as he does.

Don't send him any Macs to review.
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If anyone can make the same videos, why aren't you doing it?
 
If I had to guess, the real reason Apple doesn't want to repair it is because the parts are more expensive than the whole. He said they need a "board" (Assuming logic board), PSU and display. That means they have what...RAM and SSD? Or is the SSD soldered on, meaning the only two "working" components are the case and RAM?
 
cmwade77 said:
And this is the crux of the problem, a computer should be able to be repaired by anyone, a design that makes it difficult to impossible to repair and/or upgrade yourself is a BAD design.
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*You* say that it should be able to be repaired by anyone. That's a quality of the product YOU value.

Others value other things more highly.

So if repairability is your priority, by something ELSE.

"Wah. I want to buy something expensive, **** it up, and then force someone else to bail me out in exchange for money."
 
cmwade77 said:
And this is the crux of the problem, a computer should be able to be repaired by anyone, a design that makes it difficult to impossible to repair and/or upgrade yourself is a BAD design.
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It's not really a bad design if you want to make it disposable. Their attitude is tantamount to admission in this regard IMO.
 
cmaier said:
Not if they are busy fixing everyone else's cars and they'd piss off they insurance company that keeps sending them work if they delay work for innocent customers because they are wasting their time on someone who got themselves into their own predicament.
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Either way, you're arguing economics in response to a technical argument. Nobody is denying that economics play a role in this. It's just not relevant. The post I was responding to implied that no reasonable company would service a proprietary product that was intentionally and stupidly broken. That's just not true. Cars are just the tip of the iceberg. Talk to any HVAC technician and they will have stories for days of times they repaired damage that was intentionally and stupidly caused by the customer. Plumbers and electricians too I bet.
 
outskirtsofinfinity said:
What I don't get is, why can't he just buy a new one? End of story. Jeez. What a doofus YT millionaire...
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He can't just "buy a new one" because that set's a bad precedent for the entire industry.
Part of the right to repair legislation going around the US revolves around tractors and the tractor industry. Farmer's are trying to repair the electronics in their tractors and being slapped with DMCA notices and lawsuits. If they can't repair it and have to "just buy another one", then they are out several 10's of thousands of dollars minimum, with some costing hundreds of thousands. Would you like to be the person stuck with that bill because you can "just buy another one"?
 
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mario-64 said:
This is a horrible policy from Apple. Even if damage is the user’s fault, they should be willing to repair their products as long as the customer pays for it. Imagine if your car dealership refused to fix your car simply because you had opened the hood to replace an air filter and somehow caused damage. With this policy Apple is saying ‘screw you. enjoy your $5,000 paperweight’. Ridiculous...
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There's a reason Apple has next to zero desktop marketshare...and are now ditching Intel to gimp OSX into iOS which will end up being a disaster...Apple has truly become a one trick pony...paying the money they charge for their products is just stupid and ignorant.
 
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