At some point the car you took apart, classified as totaled. Same with everything manufactured. I would classify this iMac Pro totaled. If I was Apple, I would repair, for exactly the same cost as a new one less a small core credit.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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At some point the car you took apart, classified as totaled. Same with everything manufactured. I would classify this iMac Pro totaled. If I was Apple, I would repair, for exactly the same cost as a new one less a small core credit.
He can fix it himself, but that requires parts, parts that apple hasn't made available for a $5000 computer. The idea that if you break a device that costs $5000 and your only option is to buy a new one is ridiculous
This post isn't based in reality at all
In the car world, it's considered totaled when the cost to repair exceeds the cost of the vehicle, if it costs more than $5000 for a new screen, logic board, and power supply then that's ridiculous.
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Well I’m glad Apple turned away this guy, lol. But agree to disagree.
By the way, you’re getting pretty worked up, relax lol
Overall I agree with Sebastian, if technically—and per the terms Apple openly disclosed prior to purchase—they are under no obligation to service his iMac Pro.
In Sebastian's defense, it seems the customer friendly approach by Apple would obviously lie in denying the since excised warranty but nevertheless offer to attempt to fix (no guarantees, as tampered with) his computer on a time and parts basis.
Apple likely doesn't wish to set such a precedent, in only encouraging others into possible misadventures, but in the end such a policy only resulting in more repair work and income for them, not to mention the goodwill of customers with their baby now (likely) working again. This works fine as long as the terms of the warranty are clearly understood, AND that anything beyond what Apple sanctions is crossing the Rubicon. One takes their chances.
A couple other points. Being advised by the Genius Bar that one's new iMac Pro cannot be repaired due limited availability of parts seems disingenuous at best; if Apple's genius wasn't lying and otherwise making excuses then they would advise when they could make said repair, with apologies.
The apology would be due (other than the part about lying) because Apple should not be selling a professional computer without the parts on hand to repair it, as for most professionals time is money.
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Addendum:
A common concern expressed questions Apple's liability in such a case, or how could they provide a warranty on such a repair without knowing the specifics of what another had done, or what might subsequently ensue after (many suggest a fire).
One solution seems simple enough: offer the repair and/or parts required but without any guarantees or warranty going forward—given the circumstances.
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Some things you just don't take apart.
If that stupid "No ver Serviceable Parts Inside" is removed, that doesn't void the warranty, breaking it sure does.
They should be under no obligation to fix what he broke in or out of warranty.
How do they know if something else is underlying?
Now apple should provide parts if he wants to fix it.
SMH!
If that stupid "No ver Serviceable Parts Inside" is removed, that doesn't void the warranty, breaking it sure does.
They should be under no obligation to fix what he broke in or out of warranty.
How do they know if something else is underlying?
Now apple should provide parts if he wants to fix it.
SMH!
I’m done rebutting, we’re never going to agree. And nothing wrong with having different opinions
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How did the screen get removed from the computer?
Not if it's declared a total lost by an insurance company, ie cost more to repair than it's worth.
Guess he just needs to become an authorised service partner like anybody else who wants to buy service parts from Apple.
How many customers take their car apart completely and then ask for service? I am sure car garages can refuse in these circumstances as well.
You're confusing two things. Just because the insurance company decides they won't pay to have the car repaired doesn't mean the car is irreparable. It just doesn't make financial sense for the insurance company. But if someone was to slap down a blank check on the counter without any insurance involvement (as in the youtube video), the repair shop would still repair it.
If it was the latter, I’d understand as well. However, it’s the former. During reassembly, they dropped the display, which cracked the glass and (presumably) the LCD panel since they’re fused together. Apple is all for going eco-friendly, but then refuses to repair, or even provide parts for, a brand new computer that suffered an accident that the owner owned up to. They’re even fine with repairing the computer themselves, but because it’s so new, no one has replacement parts outside of Apple. The only AASP (Apple Authorized Service Provider) in the area, which can perform the work at their discretion, does not have the certification needed to repair or even order parts. They claim it’s because there is no certification in place, which I do not know if that’s true or not, but if it is, is a MAJOR problem for Apple.
Seems like you didn't watch the video. He admits he knew the policy beforehand.
In all the comments so far, I see a fundamental assumption that Apple has replacement parts but refuses to sell them, even though the story states that the parts are not yet available. Could it be that just maybe that is the truth? In the few times I've had to have Apple products repaired, I have sent them the device and they've sent me a replacement, either new or refurbished. I didn't get the original back and I didn't have to wait days or weeks for repairs to be done. Given how new the iMac Pro is, it wouldn't surprise me if Apple's current repair policy is to replace the machine with a new machine and relegate the non-functional device to a repair queue to be serviced when convenient and sold as refurbished or supplied as a repaired device. I don't know if that's the case here, but I don't know it's not either. Does anyone else have actual knowledge of the current policy, or is everyone just guessing?
So Apple states the cost of repair would be $6000 on a $5000 machine. Think of the blow back they'll get from consumers. They would lose more than one customer as other potential consumer would be hesitant to purchase an iMac Pro in the future.
That's one of the things that annoys me at MacRumors and other Apple-focused forums with a significant of users always defending Apple / attacking individuals who have the audacity to even criticizing the company regardless of circumstances.
Did you even read the article? MacRumors has well sourced information that claims the certifications, manuals, and parts are all readily available and have been (in stages) since the December-February period.
The two accounts of the situation are incompatible. It’s easier to believe Apple refused service because of unauthorized work than it is to believe they didn’t have the ability to service it all.
Practice what you preach.
He didn't break it in ordinary use. It didn't break itself. It broke because he did something apple told him not to do. Stick a fork in a toaster and when it burns up don't expect the toaster-maker to fix your toaster.
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Not if they are busy fixing everyone else's cars and they'd piss off they insurance company that keeps sending them work if they delay work for innocent customers because they are wasting their time on someone who got themselves into their own predicament.
I forgot about that, that’s true, having not watched it recently I can’t remember him saying anything bad about it. I think the most negative thing was pointing out the value of the parts picked by Apple compared to others.
And forgetting the iMac Pro, his review of the 12” MacBook was surprisingly favourable.
I think most of the negative comments on here are noticeably uninformed.
Apple is not going to fix because they don't want to take any responsibility for a machine that was taken apart by a user possibly causing some non-obvoius damage. I would not want to take it on either as Apple gives out 90 day warranty when they repair a product. If you want to make to make videos that void warranties you need to chalk this experience up to as a "cost of doing your business" sorry zero sympathy here....
It makes total sense that he should be able to pay out-of-warranty costs to get it repaired, but he was also aware that Apple does not offer that option. They're pretty clear on repair policy and I don't really understand why people are giving them ****? They're willing to take responsibility for products malfunctioning through no fault of the customer, but when you make the clear decision to open something and then you happen to break it while doing so - that's on you and Apple has just chosen to decline the headaches of dealing with people like that. Very smart if you ask me.
You’re right. I typed it out but when I edited I must have deleted that part. Nevertheless, I did say “some”, not “all”. And in the post I used BMW as an example.