Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

[cmaier]

He wants to fix it himself, but he can't even get the parts.

He likes to do things by himself. Let him build his own parts.

 

[Eidorian]

I forgot about that, that’s true, having not watched it recently I can’t remember him saying anything bad about it. I think the most negative thing was pointing out the value of the parts picked by Apple compared to others.

And forgetting the iMac Pro, his review of the 12” MacBook was surprisingly favourable.

I think most of the negative comments on here are noticeably uninformed.

This video showed some nice footage from the teardown. The full review is here.

 

[trip1ex]

does anyone really care about this?

 

[deanthedev]

Not sure if this has been mentioned, but what if this guy sells his repaired iMac Pro? And the person who buys it has problems down the road? Who do you think will get blamed?

 

[npmacuser5]

He can fix it himself, but that requires parts, parts that apple hasn't made available for a $5000 computer. The idea that if you break a device that costs $5000 and your only option is to buy a new one is ridiculous



This post isn't based in reality at all



In the car world, it's considered totaled when the cost to repair exceeds the cost of the vehicle, if it costs more than $5000 for a new screen, logic board, and power supply then that's ridiculous.

Welcome to the new world. A quality toaster oven, element went out, cost to repair more then a new one. The miss calculation you make, the costs of replacement parts way more then the cost of manufacturing. Car example, $30,000 price tag will not even come close to replacing all the parts after manufacturing. A mirror replacement costs $1,200, to buy it new on the car $200. Why it is so easy to total a car, replacing one third the parts could easily cost more then a new car. Yes a screen and the other parts you mentioned, plus labor could easily exceed the cost of a new system.

 

[BaccaBossMC]

I do like LTT videos, and I think that it's a bull policy of Apple to refuse to repair the iMac Pro. It's their product, they should support it, Even if they don't do the real labor; simply supplying the parts will suffice.

 

[IG88]

So is Apple refusing to repair it at all

Yes. They won't repair it even with him paying out of warranty repair fees. This has nothing to do with warranty.

 

[TheSkywalker77]

People always called me an Apple Fanoby, but the level of defending Apple that is happening here is kinda sad.

Agreed. I too love Apple and support them in a ton of things, but this is unacceptable for their customer service. Especially since Linus offered to pay for it, and last time I checked Apple was a lot like Mr Crabs.

 

[opeter]

So? Just because he’s demanding something Apple needs to provide it?

This is a good sign for the consumer, if it makes sense to invest in something that will not be repaired (even though it would pay for repair or spare parts), because the parent company considers you can not modify / repair it yourself.

 

[daniesy]

Queue the Apple apologist in 3...2...1

 

[960design]

A third party repairing it would completely cover Apple in court. This argument is nothing.

Court is not the issue, Apple does not fear court. Apple is wary of press. That costs much more than court costs. I know you are aware of this, but just attempting to push a ribbing.

 

[brinary001]

I can take or leave Linus tbh (personally I find him to be a bit of an arrogant know-it-all).

I prefer the likes of iJustine, Casey Neistat, Lisa Gade, just to name a few. But especially Lisa, who gives in-depth and truly unbiased and fair reviews for tech products. You can tell she runs her channel/website, MobileTechReview, almost exclusively out of passion for tech and not just clicks and $$$.

Like I’m pretty sure she still has to buy the products herself with her own money to review them.

 

[jlc1978]

I suppose an overreaction here was inevitable. He said he knew he'd have to pay for the repair, and was fully willing to pay for it, completely uncovered by warranty, but they outright refused to repair it, regardless. Makes no sense to me.

His YouTube videos are pretty entertaining, imo. I don't get the hate.

I'd repair it for him, except my price to repair is the same as buying a new one plus 15% labor. Any Apple certified repair center ought to be able to do that for him; especially since they do not know what the extent of damage is due to his disassembly.

 

[CE3]

Queue the Apple apologist in 3...2...1

Queued and in full effect since page 1.

 

[racerxe]

if you think you're clever enough to open it up and modify it, you should be clever enough to fix it yourself

Well, he didn't modify it. Regardless, Apple won't sell the parts, so nobody can fix it. Which seems unacceptable for a "professional" device. My company uses MacBook Pros and iMacs that we have to fix ourselves because we aren't located near an Apple Authorized Service Center and can't afford to wait 1-2 weeks to ship everything out for repair. For high-end video editing we're sticking with PC's for fear of being hung out to dry by Apple. We'd like to get a couple iMac Pros, but can't risk it.

 

[bluespider]

Are you kidding? Everything is wrong with this policy. The guy broke it. The guy is willing to pay for the repair. Apple refuses to sell him parts or let him pay them or a third party to repair the machine. What happens when you break one of your devices and Apple does the same thing? There’s no justifiable reason for denying a paid repair. I get that they don’t see this as a warranty repair, but he’s not asking for a warranty repair. He’s asking to pay to have his machine fixed. This is not only absurd but should be illegal.

And as far as I know, Apple is not in the pay to repair business. They offer warranty work. If he wants to pay to repair it, he would have to go to an Apple vedor/repair and wait like everyone else for the parts to become available... I still don't see why he should get preferential treatment.

I'm not saying I don't feel for the guy, but come on... I wish I had a new Mac in the new color that I could just have on my desk let alone be able to not worry about consequences if I decide to take the stuff apart.

 

[McTool]

if you think you're clever enough to open it up and modify it, you should be clever enough to fix it yourself

My thoughts exactly

 

[LinusR]

Let’s be honest, his views on Apple and PC bias is a reason your saying that. The truth is, it’s not about who this has happened to, it’s about the fact that it’s happened.

Agreed, it doesn't matter to whom this happened, but one mustn't forget how it happened either: he took the whole computer apart! This is not the ''I dropped my laptop, can I have it serviced, please''-type of repair people seem to be conflating this with.

 

[slvrscoobie]

Apple will not fix it for money.
Apple will not sell you the individual part you need if you want to fix it yourself.
Apple forbids people who they sell parts to from reselling the needed part to you.
Apple forbids fixing broken parts or refurbishing them to reuse.
Apple has blocked replacement parts from working with later OS/firmware updates.

I feel legislation is needed to fix this.

no legislation needed, you dont like, dont buy it. quite simple really. no one is forcing you to buy an unrepairable apple.

 

[960design]

It's a broken screen. Put a new screen in or sell him one so he can do it himself.

I believe Apple should certainly sell the screen for repair by the consumer. Nothing against that.

The video states something was shorted, hence my 'fire' statement.

If you owned a company and someone took your equipment completely apart and broke something. You decided to be the good guy and repair it and failed to notice the shorted caps or damaged caps that work but only for a short while before overheating and hopefully thermal protection takes over. See how you are liable. Why would you risk your reputation or company over someone else's complete idiocy.

 

[racerxe]

Sometimes, when you break something, you just have to suck it up and buy the thing again.

Buy the thing again? This creates enormous amounts of waste. Suck it up and pay full price for the thing to be fixed, yes. Trash it and buy another, no. We can't afford to just throw broken things away. The recycling industry isn't up to par yet, and our environment can't handle that kind of abuse.

 

[dirt_farmer]

I believe Apple should certainly sell the screen for repair by the consumer. Nothing against that.

The video states something was shorted, hence my 'fire' statement.

If you owned a company and someone took your equipment completely apart and broke something. You decided to be the good guy and repair it and failed to notice the shorted caps or damaged caps that work but only for a short while before overheating and hopefully thermal protection takes over. See how you are liable. Why would you risk your reputation or company over someone else's complete idiocy.

Then replace every component that isn't factory-perfect.

That's how they do it in cars, where the risk is orders of magnitude higher.

But don't tell the customer to pound sand then go radio silent.

 

[skinned66]

If he's willing to pay for the repairs they should fix it. The warranty is void and I'd understand if they refused to warranty the repair as well but outright refusing to do so and not supplying parts to do it is Apple just being *******s.

This is yet another example of why right to repair laws might not be so crazy.

 

[Falhófnir]

permitted to deny service for any product that has been opened or modified by a customer, regardless of warranty, both for safety reasons and to avoid responsibility if the machine cannot be fixed.

More or less the crux of the issue there - if it's been opened, they don't know what he's done to it, so it's very difficult to certify that it has been repaired up to their spec. If an employee gets electrocuted then it's going to be on Apple for making them work on a machine which they can't guarantee is safe. Overall I have to say Apple aren't being unreasonable here.

 

[neoelectronaut]

It doesn't matter. He stated, that he wants and will pay for repair. But Apple rejects.

He can buy a new one, that's the extent of the repair available to him.

He opened up an iMac (warranty violation), then damaged it beyond repair, and he's upset Apple refuses to fix it. This guy is an idiot or more likely knows what he's doing (creating a "controversy" which drives views and ad money).