Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

[cmaier]

Great policy that forces one to buy a new computer. I don't buy the excuses in the article. Sell replacement parts and let a 3rd party fix it if Apple is not interested. Anyone that thinks my way should visit http://repair.org.

THEY DO!

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

 

[Waragainstsleep]

They can easily put in the terms that they do not guarantee the repair based on the condition of the item when it was brought in.

I don't know about the US, but in the UK and EU consumers have statutory rights that as maker and seller Apple would not be allowed to circumvent with ToS or other contract. Beyond that, Apple Stores do not deviate from company policy like that.
An AASP could possibly choose to risk it if they wanted to.

 

[cmaier]

I don't know about the US, but in the UK and EU consumers have statutory rights that as maker and seller Apple would not be allowed to circumvent with ToS or other contract. Beyond that, Apple Stores do not deviate from company policy like that.
An AASP could possibly choose to risk it if they wanted to.

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

 

[mrzz]

a typical Apple BS

 

[25ghosts]

I'm so tired of all those youtube starlets opening up electronic devices. They make money off it. Fine. But at least they should read the rules of repair. Had he been that smart he might have been more careful with his expensive device.

Now he has a problem and personally I am siding with Apple on this one. If someone does what he does then he cannot force anyone to repair it. Not even a repair shop. Anyone can refuse a repair unless under warranty which this device is not after what he did.

iMac Pro was sold as a computer not a Lego toy box for a child fiending for clicks !

 

[contractcooker]

Nah, he has every reason to be able to pay for a repair. To be honest, I hope that everyone who is full of salt in here, breaks their iphone or mac, and gets to experience what Linus is going through. Maybe it will remove the salt from their eyes and see how corrupt this company is.

Exactly! Consumers should have the right to repair their devices for a fair cost.

 

[cmaier]

Exactly! Consumers should have the right to repair their devices for a fair cost.

They can.

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

 

[Waragainstsleep]

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

This AASP didn't want to take the risk, they just lied or didn't understand the reason for the policy.

 

[neoelectronaut]

Nah, he has every reason to be able to pay for a repair. To be honest, I hope that everyone who is full of salt in here, breaks their iphone or mac, and gets to experience what Linus is going through. Maybe it will remove the salt from their eyes and see how corrupt this company is.

I mean there's a difference between dropping your phone and breaking the screen and dismantling the phone and deliberately destroying all its interior components.

 

[contractcooker]

I'm so tired of all those youtube starlets opening up electronic devices. They make money off it. Fine. But at least they should read the rules of repair. Had he been that smart he might have been more careful with his expensive device.

Now he has a problem and personally I am siding with Apple on this one. If someone does what he does then he cannot force anyone to repair it. Not even a repair shop. Anyone can refuse a repair unless under warranty which this device is not after what he did.

iMac Pro was sold as a computer not a Lego toy box for a child fiending for clicks !

I don't understand how anyone can take apple's side here. Once you purchase something it's yours to do with as you please. Just because he voided the warranty doesn't mean he should be SOL if he wants to repair it. He ADMITS it's his fault that it's broken, therefor it's out of warranty. He does not dispute this. He simply wants Apple to repair it (for a fee) or to have apple ship the parts to him or a third party shop (again for a fee). This is absolutely reasonable to expect. I don't think companies should be able to refuse replacement parts for devices they sell. You should be able to repair things you purchase EVEN if you break them.

 

[lec0rsaire]

The problem isn’t all-in-ones. It’s Apple’s design philosophy these days. They make it impossible to repair/upgrade anything so that you just have to throw it away and buy something new. People waiting for the “modular” Mac Pro who think it’ll be some upgradeable dream machine are going to be sorely disappointed.

The iMac used to be a very user serviceable machine. It’s very possible to build a user serviceable all-in-one. Apple simply does not want to.

They are within their rights to make their proprietary products unserviceable as much as we may disagree with them. People are fully aware of this when they are buying Apple products. If they want machines they have full control over then they should stick to building their own PCs. People want these beautiful, sleek machines but also want them to be as user-accessible and repairable as a generic ATX tower and this is just not possible due to the way Apple designs its products. Take the retina MacBook or new MacBook Pros for example. In order to produce such machines, everything must be custom designed for it. The only thing I don’t agree with is the adhesive they glue the batteries with. It may as well be cement.

 

[contractcooker]

I mean there's a difference between dropping your phone and breaking the screen and dismantling the phone and deliberately destroying all its interior components.

He didn't deliberately destroy all of its components. Someone made a mistake when putting it back together. Even if he had broken it deliberately Apple should be able to provide him with the replacement parts (for a fee) in order for him (or a shop) to repair the device.

 

[cmaier]

I don't understand how anyone can take apple's side here. Once you purchase something it's yours to do with as you please. Just because he voided the warranty doesn't mean he should be SOL if he wants to repair it. He ADMITS it's his fault that it's broken, therefor it's out of warranty. He does not dispute this. He simply wants Apple to repair it (for a fee) or to have apple ship the parts to him or a third party shop (again for a fee). This is absolutely reasonable to expect. I don't think companies should be able to refuse replacement parts for devices they sell. You should be able to repair things you purchase EVEN if you break them.

Again, why does apple have to do it? Why not an apple authorized service provider?

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

 

[neoelectronaut]

I don't understand how anyone can take apple's side here. Once you purchase something it's yours to do with as you please. Just because he voided the warranty doesn't mean he should be SOL if he wants to repair it. He ADMITS it's his fault that it's broken, therefor it's out of warranty. He does not dispute this. He simply wants Apple to repair it (for a fee) or to have apple ship the parts to him or a third party shop (again for a fee). This is absolutely reasonable to expect. I don't think companies should be able to refuse replacement parts for devices they sell. You should be able to repair things you purchase EVEN if you break them.

The majority of the computer is broken. The logic board and power supply is fried along with the display being broken. What's really left at that point? The RAM modules, speakers, and enclosure, basically. If Apple charged the customer to replace all those parts it's essentially going to come out to the cost of a new machine, so it's not entirely feasible to repair it. It's basically totaled at this point.

 

[cmaier]

He didn't deliberately destroy all of its components. Someone made a mistake when putting it back together. Even if he had broken it deliberately Apple should be able to provide him with the replacement parts (for a fee) in order for him (or a shop) to repair the device.

And they do.

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

But keep trying.

 

[lec0rsaire]

The voided warranty is IRRELEVANT. You make it sound like you shouldn't have a product repaired once the warranty period has expired.

This is ALL on Apple. It's embarrassing.

They will service these with an expired warranty. They will not with a VOIDED warranty. There is a big difference between the two. If you disagree with what triggers voiding Apple’s warranty terms then you can vote with your wallet and refuse to purchase any Apple products. No one if forcing anyone to buy them.

 

[c4mmy]

He didn't deliberately destroy all of its components. Someone made a mistake when putting it back together. Even if he had broken it deliberately Apple should be able to provide him with the replacement parts (for a fee) in order for him (or a shop) to repair the device.

AASPs can repair the device

 

[BlargKing]

If this was a broken PC that was getting repairs refused by the OEM you all would be taking the piss and going on about how bad PC support is and how much better Apple's support is.

But when Apple has bad support suddenly its the user's fault. God tier double standards.

 

[s15119]

Nah, he has every reason to be able to pay for a repair. To be honest, I hope that everyone who is full of salt in here, breaks their iphone or mac, and gets to experience what Linus is going through. Maybe it will remove the salt from their eyes and see how corrupt this company is.

I will never break my iPhone or Mac because I wanted to make money off a stupid video taking something apart when I didn't have the skill. I'm just not the ***** dumb. Most of us are not.

if you "think" apple is corrupt, please don't buy their products. But don't expect us to cry over an idiot destroying a $5000 computer out of pure idiocy.

 

[dirt_farmer]

Okay. That's your opinion and that is fine. I'll stick with mine.

In the end, the test is whether or not they sell.

The product is an overpriced non-modular barely-upgradeable "workstation" being marketed to...California yuppies actually but ostensibly enterprise user.

The main narrative of this device so far has been that Apple does not support it and Apple "service" consists of the customer being told to piss up a rope.

In my personal view, Apple's unreasonable stance on service here is the last nail in a coffin so full of nails that it caused the price of iron to spike in Chicago.

 

[Thomas Crandall]

Did any of you silly people actually watch this damn video... they refused to service even after he made it well known he was willing to pay for every thing! all the parts and all of the "genius" "help."

The whole point was that apple had not even created SKU's for the replacement parts. Not even third party authorized repair places can order parts and do the friggin' repair. In the end it is stated that there are no replacement part available and the only option is to wait and see if apple will ever make part available to be serviced.

And frankly who would ever what to ya know service an expensive piece of equipment that broke.

What if it was just some Joe dingy who's kid decided it was a good idea to draw really vigorously on the monitor and damaged it.

what is he supposed to do just buy a whole new all in one computer... seems pretty dumb to me why in the age of replaceable part would you not be able to replace a silly screen...

also for whom ever says "oh he has enough money why doesn't he just go buy a new one." that far from the point. yes he could. yes it might hardly effect his bottom line. but the point is apple doesn't have anyway for a "professional service person" to even fix this thing thats the issue. Linus made it clear in the first video he thought this thing was great and apple was going in a positive direction with this product.

But to not create any sort of repair path for someone who out right said yeah we fudged up and we are willing to pay for it to be fixed and then not have anyway for it to be fixed is down right stupid.

 

[lec0rsaire]

If this was a broken PC that was getting repairs refused by the OEM you all would be taking the piss and going on about how bad PC support is and how much better Apple's support is.

But when Apple has bad support suddenly its the user's fault. God tier double standards.

This broken Mac was broken through negligence. Apple is not responsible for their decision to take apart a brand new fully-working machine and wrecking it in the process. This would encourage everyone to take apart their machines for fun and end up costing Apple a lot of money.

 

[bladerunner2000]

They will service these with an expired warranty. They will not with a VOIDED warranty. There is a big difference between the two. If you disagree with what triggers voiding Apple’s warranty terms then you can vote with your wallet and refuse to purchase any Apple products. No one if forcing anyone to buy them.

Read my signature. I already voted with my wallet. Years ago.

And no, if the customer wants to PAY for an item to repaired, voided warranty should have ZERO impact. The guy is willing to PAY for the repairs. How much blind faith do you have in Apple to just let that kind of disrespect to consumers slide? My god, STOP IT.

 

[s15119]

I put my iPhone in a blender. Apple won't fix it. I'm gonna make a You Tube video and try to get rich. Stupid people will whine and say that Apple is corrupt.

that's exactly how stupid this seems.

 

[contractcooker]

This right here.

This exemplifies the self-entitled nonsense logic people use to justify getting their own way.

In the first paragraph: "it's their own damn computer and they should be able to do with it what they please." You bemoan nanny state.

In second paragraph: "When you do what you please and **** it up, someone else should have to step in and bail you out, even if they don't want to."

You want all the freedom with none of the responsibility.
[doublepost=1524088221][/doublepost]

They can pay a third party! Why does apple need to do it?

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

Maybe the shop was dodging maybe it wasn't. Either way it still a very bad look for Apple to refuse a repair. They are supposed to provide such excellent customer support/satisfaction. I expect more from Apple. This paints them in a very unfavorable light.