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And as much I love my iPhones and Apple Watches this is one reason I will never buy a Mac of any kind. Not to mention overpriced. Linus can't fix it himself as he can't even obtain the parts and he's even willing to pay whatever it costs but they still refuse to fix it. Bloody pathetic and I hope this becomes a PR nightmare for Apple.

I will always build my own custom PC's, at least it something breaks it's damn easy to fix/replace. By a Mac, if it breaks due to your own fault there is a good chance it's now a paperweight.
 
Maybe Mark should watch the video perhaps? Linus was not going to Apple for repair/replacement under warranty. He said he would pay outright. Not sure why so many people are skipping over the meat of the whole story, and jumping the gun in Apple's defense.

Apple already has a fair offer on the table to fix Linus's problem. The price is the cost of another iMac Pro.

Mark
 
If Apple had said that they were prioritizing their warrantied customers and that the waiting list for parts due to issues from customer modifications was going to be many, many months, I'd have no problem with this. Linus did it to himself and suck it up, buttercup.

But, if Apple is refusing to sell the parts in order to discourage customers from modifying their own kit, then I have to ask, do I actually own this computer? And do I want to lock myself into this type of ecosystem, encouraging other premium brands, say, Microsoft with their Surface line, or Google with their Pixel line, to do the same?

I may be prejudiced, as I say this as I'm waiting for a newer model SSD I ordered for my 2011 MBP.
 
Holy hell what don't you get about them paying for the repair out of warranty. This has nothing to do with warranty coverage.

Uh, I did get that. And didn't imply it would be covered under warranty. What don't you get?

You do know that companies warrant their repairs, usually for 90 days, right?

As I said above, Apple will provide the same replace-a-damaged-screen service out of warranty for a charge. Provided the iPhone is not disassembled.
 
Watched the video. CLICK BAIT. The video is about selling products and getting views. Linus can pay for his new iMac with the revenue he's generating from all of the clicks and views.

Mark
 
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BMW does for several reasons, but the biggest one is liability. Imagine someone buys a BMW from a sleazy shop that improperly rebuilt a salvaged car. That customer goes to BMW for some unrelated repair/service and a week later they get seriously injured (or killed) in an accident where the cause was the fact the car was improperly repaired.

Who do you think the lawyers are going to go after? The shop that rebuilt the car or BMW? It's always those with the deepest pockets that get sued. The logic behind these types of claims (which I've seen lots of) is that the BMW dealer, being experts in BMW's, should have noticed issues with the car, and were negligent in letting the vehicle leave the shop. This is compounded by the fact that BMW would have the VIN flagged and the dealer would know it was written off. Therefore, they should have taken extra care when working on the vehicle to make sure it was safe to drive.

There was even a shop here where a customer brought in a vehicle for inspection which was clearly unsafe to drive. They told the customer it's not safe to drive and had them sign a waiver before they left the shop (they actually told the customer they should tow it away, but they refused). They got into an accident and guess who got sued? The shop for letting the vehicle leave in an unsafe state.

Another example of liability is Mercedes and training vehicles. They literally destroy them after use (most manufacturers sell them as demos or similar). I once investigated a fire in a brand new Mercedes where a battery cable had melted and caused some minor damage (perhaps $3,000). Mercedes gave the customer a new car and crushed the old one. I couldn't believe they'd crush a car with such minor damage. I asked them if any staff (like a Mercedes technician) could buy these cars for their own use. They stated nobody can buy them and they crush them to prevent them from ever getting into the hands of those sleazy shops who will repair anything to make a quick buck.

I have seen a lot of cases where shops would refuse to take a customers money. Moreso with the higher-end vehicles. I've also seen a lot of cases where they don't give a damn and will work on anything, just to make money.


This gets back to my previous post. Apple is acting like Mercedes here by preventing a severely damaged iMac Pro from being repaired and getting back into the market. Because if something goes wrong, you know who will get the blame.

I see your point.

I'd only add that getting sued is not the same as losing a suit. Some of the scenarios you listed I don't see as having much traction in the courts. Doesn't mean some contingency-fee ambulance-chaser won't file the suit and roll the dice, but I find actual liability to be unlikely (especially if there is a signed informed waiver).

That said - it does make sense.

But that's not really what Apple is doing here, is it? Apple isn't refusing to repair it in general, they're refusing to repair it for a customer. I think the reasonable understanding is if that broken iMac Pro ended up in Apple's hands (trade-in or return or whatever), Apple would repair and refurbish it and put it back into the flow or commerce as a refurbished product. They wouldn't crush it like Mercedes supposedly does. (Sidenote, I've owned a Mercedes C280, wonderful car, terrible build. They are only refusing to do the repair when it is for a customer. The implication is Apple is willing to do a repair when it benefits them, and not willing to do the same repair for the benefit of a consumer. In other words, Apple is refusing the repair for reasons that are harmful to consumers. That is the shady accusation here.
 
Holy hell what don't you get about them paying for the repair out of warranty. This has nothing to do with warranty coverage.

But maybe Apple doesn’t want to.
He opened the iMac pro, he screwed up the logic board, he replaced parts, he reassembled it badly and screwed up the psu.
So the work to replace all those parts, the parts cost, the “omg Apple did not fix my computer correctly” or “omg Apple demand this much money”.
Apple doesn’t want to enter that escapade. And doing so will also start a series of people trying to upgrade their own machines, fail, and come to Apple demanding repairs, and then complain for the repair prices. So denying him is Apple’s way to put a line and say “no”. Keeping that stance will also for them, deter people away from following Linus footsteps.
 
If Apple had said that they were prioritizing their warrantied customers and that the waiting list for parts due to issues from customer modifications was going to be many, many months, I'd have no problem with this. Linus did it to himself and suck it up, buttercup.

But, if Apple is refusing to sell the parts in order to discourage customers from modifying their own kit, then I have to ask, do I actually own this computer? And do I want to lock myself into this type of ecosystem, encouraging other premium brands, say, Microsoft with their Surface line, or Google with their Pixel line, to do the same?

I may be prejudiced, as I say this as I'm waiting for a newer model SSD I ordered for my 2011 MBP.

You won't have to worry about this issues in the future because soon enough you won't be able to do JACK on Apple's soldered together components. :apple:
 
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Linus Sebastian, who runs the popular YouTube channel Linus Tech Tips, recently shared a video in which he claimed Apple and an Apple Authorized Service Provider denied to service his damaged iMac Pro.

linus-imac-pro-800x448.jpg

For background, Sebastian and his team fully disassembled the iMac Pro in January for their video review, which shows components like the main logic board and memory modules laid out individually. The real-time footage of the damage occurring in the new video appears to be a reenactment with visual effects.

The damage resulted when they dropped the display while attempting to reattach it to the aluminum chassis. Towards the end of the video, Sebastian also says the iMac Pro requires a new logic board and power supply unit, suggesting there may have been a short circuit that caused damage to internal components as well.


Sebastian contacted Apple to inquire about repair options, and visited the Genius Bar at an Apple Store, but the company ultimately declined to service the iMac Pro. In an email, an Apple support advisor placed blame on limited availability of replacement parts, but the actual reason is likely rooted in policy.

As has long been the case, Apple's terms and conditions for repairs stipulates that the company will not service products that have failed due to "unauthorized modification," including "faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider."

Apple's limited one-year warranty is also void if a product has "damage caused by service, including upgrades and expansions, performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider."

In his defense, Sebastian confirms he is aware of those policies, but his argument is that Apple should still be obligated to repair the iMac Pro if he pays out-of-warranty fees. In the video's comments section, reaction is mixed, with some people agreeing with him and others siding with Apple.

iMac Pro is a non-user-upgradeable, all-in-one workstation by design, so it's easy to see why Apple may not be interested in servicing one that was fully disassembled. While the team at Linus Tech Tips may be more tech savvy than some, a lot can go wrong when an average customer tampers with internals.

After the repair was declined by Apple, Sebastian and his team contacted an Apple Authorized Service Provider in Canada, where they are located. The repair shop also declined the repair, but their reason was allegedly that Apple has yet to offer the required certification courses to service the iMac Pro.

However, Apple's internal iMac Pro Service Readiness Guide obtained by MacRumors states that ATLAS online training and learning resources for servicing the iMac Pro have been available in English since December. We also spoke to multiple sources who completed the course and received certification months ago.

The guide adds that iMac Pro service parts availability began in early to mid January, with replacement logic boards, flash storage, and memory available by late February. Multiple sources at Apple Authorized Service Providers also confirmed that iMac Pro displays are available with two-week-or-less delivery estimates.

MacRumors contacted a reliable source who confirmed that Apple Authorized Service Providers are permitted to deny service for any product that has been opened or modified by a customer, regardless of warranty, both for safety reasons and to avoid responsibility if the machine cannot be fixed.

In the end, Apple has to draw a line somewhere, and not everyone will agree with it. MacRumors contacted Apple, but a spokesperson declined to comment. We've also contacted Linus Tech Tips for comment.

Article Link: Popular YouTuber Says Apple Won't Fix His iMac Pro, But Disassembly Violated Apple's Repair Policy

Tearing the machine apart then wants warranty work? LOL
 
How so? It is not covered by warranty, people will pay for out of warranty services. How does that costing Apple lots of money. Funny most important thing for someone here is how much money Apple will loss.

See post #383 in this thread to understand the risks involved and why Apple would refuse service and don't sell parts to any Tom, Dick or Harry.
 
Hey, Honda.. Here's the pistons from my 2018 Civic's motor. I took the engine apart and accidentally hit one of the pistons with a sledge hammer. Please honor your warranty and fix my car for me.

Mark

Haha this analogy is gold ! So true..
 
I see your point.

I'd only add that getting sued is not the same as losing a suit. Some of the scenarios you listed I don't see as having much traction in the courts. Doesn't mean some contingency-fee ambulance-chaser won't file the suit and roll the dice, but I find actual liability to be unlikely (especially if there is a signed informed waiver).

That said - it does make sense.

But that's not really what Apple is doing here, is it? Apple isn't refusing to repair it in general, they're refusing to repair it for a customer. I think the reasonable understanding is if that broken iMac Pro ended up in Apple's hands (trade-in or return or whatever), Apple would repair and refurbish it and put it back into the flow or commerce as a refurbished product. They wouldn't crush it like Mercedes supposedly does. (Sidenote, I've owned a Mercedes C280, wonderful car, terrible build. They are only refusing to do the repair when it is for a customer. The implication is Apple is willing to do a repair when it benefits them, and not willing to do the same repair for the benefit of a consumer. In other words, Apple is refusing the repair for reasons that are harmful to consumers. That is the shady accusation here.

From my understanding, if he hadn’t open the machine, Apple would gladly fix/replace it. Several other youtubers who got a bad machine, or had issues, got their machine replaced or fixed with no questions asked.

They are not refusing because that he is the customer. They are refusing because what he did to the machine. They do not want to take responsibility for everything he has done.
If they just replaced the screen but other parts don’t work, it will be on the same analogy as the bmw. They could have seen it, could have fixed it. And I’d they don’t he could come up and claim that they screwed something else there and demand compensation.
What if they only replaced the screen, but leave the faulty psu. Linus tries to run the machine, the psu is faulty and overheat, and shock the whole system and kills it completely. Linus will come and say “how Apple fixed the monitor was faulty and they caused the machine to burn”. How can Apple win in this situation?
Apple lovers will believe Apple but will be wary, Linus lovers will start to hate Apple and they might lose respect and customers in the future. There is not even a small window for them to win. And if they do repair, he bent Apple. So now everyone will rush in with faulty products demanding payed services Apple doesn’t want to do.
 
huh?

The point is that every idiot who disregards apple's instructions and takes apart their computer for kicks and breaks multiple parts, necessitates a time consuming repair. Time spent by apple's repair depot working on those self-inflicted wounds is time those technicians cannot spend on my warranty repair or your apple care repair.

Their computer is still broken, and they still deserve the right to get it fixed. They may have to pay, and Apple has the right to charge whatever they want, but until you can buy parts they have no right to deny repairs.
 
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Maybe Mark should watch the video perhaps? Linus was not going to Apple for repair/replacement under warranty. He said he would pay outright. Not sure why so many people are skipping over the meat of the whole story, and jumping the gun in Apple's defense.
I get the argument. Its flawed. He literally damaged the device beyond repair on purpose. Secondly if Apple give him all the pieces then he could just build his own iMacs. They have to give business secrets away. Not going to happen.
 
Hey, Honda.. Here's the pistons from my 2018 Civic's motor. I took the engine apart and accidentally hit one of the pistons with a sledge hammer. Please honor your warranty and fix my car for me.

Mark

You missed the point completely. He isn't asking for it to be repaired under warranty. Perhaps pay attention next time before jumping to conclusions.
 
I have never heard of him Nor watched his youtube videos before. He irritates me so I guess I won't be watching any of his youtubes in the future.
 
These are the highest-end products that Apple sells with many proprietary parts. They are workstations through and through with many server grade components. What reason is there to verify the internals? You can see all of the info on the parts through system information and 3rd party programs.

Your government must love you.

Making it difficult to verify is a valid reason to do so.
 
Typical entitled YouTube monetizing scumbag breaking things for fun and trying to scam the OEM. Almost as bad as those people on YouTube who “test” phones and return them to the carrier/national retailer after breaking/damaging them

are you trolling? did you even watch the video or read the entire article? There was a static surge when they were putting it back together and apple wont allow them to repair it at any cost. they're not trying to get it done under warranty, they know its their fault. they're trying to pay apple to repair it, apple said no. apple told them to go to an authorized 3rd party repair center, which they did, and apple refused to sell that center the parts needed to repair it.
 
Unbelievable! I watched the video. I won't buy any more Apple products ever again.

For those of you that didn't watch it, he purchased an iMac pro, broke it, then brought it back to Apple to fix it. He was willing to pay for whatever repairs were needed, but Apple refused him service.

Already migrated from an iPhone 6 to a Pixel 2, next up is the Mac Mini to Ubuntu Linux on a Nuc Hades Canyon and a sweet 4k display.

Tim Cook killed Apple. Too bad.
 
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