LOL, you really think that's the case? Apple already is famous for ripping off consumers. What makes you think they wouldn't make sure to make a profit off of parts and labour?
Sorry, this doesn't make any sense at all.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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LOL, you really think that's the case? Apple already is famous for ripping off consumers. What makes you think they wouldn't make sure to make a profit off of parts and labour?
Sorry, this doesn't make any sense at all.
All others.
Hold on though..... do you ONLY have experience with Apple products and never purchased anything but?
So then Linus could make a "Apple charged us HOW MUCH to repair our iMac Pro?"
It seems like a no-win situation from Apple's end no matter what.
BMW does for several reasons, but the biggest one is liability. Imagine someone buys a BMW from a sleazy shop that improperly rebuilt a salvaged car. That customer goes to BMW for some unrelated repair/service and a week later they get seriously injured (or killed) in an accident where the cause was the fact the car was improperly repaired.
Who do you think the lawyers are going to go after? The shop that rebuilt the car or BMW? It's always those with the deepest pockets that get sued. The logic behind these types of claims (which I've seen lots of) is that the BMW dealer, being experts in BMW's, should have noticed issues with the car, and were negligent in letting the vehicle leave the shop. This is compounded by the fact that BMW would have the VIN flagged and the dealer would know it was written off. Therefore, they should have taken extra care when working on the vehicle to make sure it was safe to drive.
There was even a shop here where a customer brought in a vehicle for inspection which was clearly unsafe to drive. They told the customer it's not safe to drive and had them sign a waiver before they left the shop (they actually told the customer they should tow it away, but they refused). They got into an accident and guess who got sued? The shop for letting the vehicle leave in an unsafe state.
Another example of liability is Mercedes and training vehicles. They literally destroy them after use (most manufacturers sell them as demos or similar). I once investigated a fire in a brand new Mercedes where a battery cable had melted and caused some minor damage (perhaps $3,000). Mercedes gave the customer a new car and crushed the old one. I couldn't believe they'd crush a car with such minor damage. I asked them if any staff (like a Mercedes technician) could buy these cars for their own use. They stated nobody can buy them and they crush them to prevent them from ever getting into the hands of those sleazy shops who will repair anything to make a quick buck.
I have seen a lot of cases where shops would refuse to take a customers money. Moreso with the higher-end vehicles. I've also seen a lot of cases where they don't give a damn and will work on anything, just to make money.
This gets back to my previous post. Apple is acting like Mercedes here by preventing a severely damaged iMac Pro from being repaired and getting back into the market. Because if something goes wrong, you know who will get the blame.
The point is, Apple is not a charity. However they run their repair department, I guarantee one thing. It’s not at a loss. So if they make money when they sell you a device and they make money when they repair your device, it does not COST them anything. Quite the opposite. They profit.
Another person speaking in absolutes. All others, huh? So again, if I can find an example where some company doesn't do this, then what will you say?
No, he wouldn't. You think he's oblivious to the fact that Apple rips off it's consumers? Everybody knows this. It's not a shocker. What would be shocking is if someone DIDN'T expect to get ripped off by Apple.
Holy hell what don't you get about them paying for the repair out of warranty. This has nothing to do with warranty coverage.
Then they go down as an embarrassment to the industry along with Apple.
Apple’s GPM is 40%. Microsoft’s is 60%. Or do you think they are *both* ripping off customers?
All current iMac Pros are 'under warranty'.
Their warranty plan (current) is to simply replace the device.
So they can certainly be in a situation where it is not profitable to fix an out of warranty machine as they need training, parts, distribution, service centers, other infrastructure, ect.
It obviously depends on the shop. This is also a factor of a better repair parts network. One that Apple does not want to exist.
Then what's the point of selling a product if you can't service it?
Doesn't matter what excuse you make for Apple. This is EMBARRASSING. So glad I pulled out of Apple and built a Hackintosh.
Hey, Honda.. Here's the pistons from my 2018 Civic's motor. I took the engine apart and accidentally hit one of the pistons with a sledge hammer. Please honor your warranty and fix my car for me.
Mark
Mark
The AASP is wrong. Certifications have been available since Dec. Parts/fixtures have been available since Jan/Feb
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Maybe Mark should watch the video perhaps? Linus was not going to Apple for repair/replacement under warranty. He said he would pay outright. Not sure why so many people are skipping over the meat of the whole story, and jumping the gun in Apple's defense.
Excellent point. If you watch the video you'll see that he wants to repair it and put it on craig's list, basically the same scenario you mentioned. I've always received excellent service by Apple, multiple Mac Pro's and imacs both in and out of warranty. I completely understand why Apple wouldn't want to service Linus's iMac Pro.