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No, it's your common sense that is failing.



"If Apple isn't obligated to repair it's own products,..."

Apple is obligated, but not for products that have been intentionally disassembled and damaged in the process. What company on Earth would take on that responsibility.

And who is Apple to determine what products got intentional damage or not? And why should it matter if consumers are willing to pay for parts and service? That's not their concern.
 
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My roommate bought a Galaxy S7, dropped it and broke the glass over the camera. Drops aren't covered by Samsung's warranty, but they still took it in and repaired it and sent him the bill. So yeah, I do believe that.

That's being disingenuous. Apple will do exactly the same thing. Not news.

What if your roommate disassembled his phone, damaged some parts/modules in the process, took the collection of parts/modules into a Samsung dealer, and then asked to have his phone repaired, assembled, and warranted? You you really think that would be covered?
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And who is Apple to determine what products got intentional damage or not? And why should it matter if consumers are willing to pay for parts and service? That's not their concern.

Apple is not obligated to provide that service for disassembled products - and take responsibility for such repairs via their 90 repair warranty. I don't know of any company who would take that on.
 
I will never break my iPhone or Mac because I wanted to make money off a stupid video taking something apart when I didn't have the skill. I'm just not the ***** dumb. Most of us are not.

if you "think" apple is corrupt, please don't buy their products. But don't expect us to cry over an idiot destroying a $5000 computer out of pure idiocy.

Fortunately, due to the ignore functions, I won't have to read your posts ever again. praise the lord.
Do you for one second, REALLY think that Linus had to come up with some anti-Apple video, just to get views? Have you not seen his average views, or subs? Do you know how much money Linus makes, outside of his youtube channel? Or better yet, do you know what he does outside of his youtube channel? Think about that for a long second. Linus coming out and making a statement like this is what courage really is. Not removing the headphone jack.

With that being said, just about anything consumers own can be fixed or repaired. What do you think Apple does when they constantly are hit with replacement devices? They refurbish them, and give them right back to you. What would be wrong with charging him a fee, since he offered to pay it, and giving him a replacement Mac pro? Or how about fixing it? If its supposed to be a "PRO" device, it should be serviceable. Would you not agree with that? It's not as if Linus modded the computer. A simple addition of ram and disassembly/reassembly should not warrant a slap in the face. I'm glad Linus put these crooks on blast.

Good luck to you, I'm sorry if you feel salty :rolleyes:
 
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Then you are not obligated to have anything repaired EVER because every tech company SHOULD assume how your device was damaged, ignore your story of how it happened and favour their own assumptions.

Jesus christ... how can you cheer for a company this hard?
This literally happen to me with my old razer blade stealth the screen cracked while I was lighting cleaning it with microfiber cloth and they got back to me and said “the techs have determined the only way this damage could of happen was a direct strike and will not be covered”

After about 20 emails I finally got them to fix it under warranty but it came down to them just outright calling me a liar
 
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They could simply supply the part to a third party authorized service provider. They (or the provider) could also put in writing that only the part replaced is warranted against defects, and the computer as a whole is not warranted due to customer damage.

The problem is Apple has insanely tight control over their 3rd party repair shops. If you have watched the video, they attempted to go through a 3rd party Apple certified supplier (the only ones you can use other than Apple proper) to get replacement parts (paid, not under warranty) and were still rejected because Apple has not put in place a training program or access to the parts of the iMac Pro yet. Additionally, they were told even if they could somehow get the parts Apple would remove their 3rd party repair certification if they found out they had repaired this Mac.

All around, it doesn't speak kindly to the process of repairing the iMac Pro. Not a positive sign if you are looking for a machine for professional workflows. Especially given that units in a professional environment are expected to be repairable (whether in or out of warranty, whether accidental or not).
 
The problem is Apple has insanely tight control over their 3rd party repair shops. If you have watched the video, they attempted to go through a 3rd party Apple certified supplier (the only ones you can use) to get replacement parts (paid, not under warranty) and were still rejected because Apple has not put in place a training program or access to the parts of the iMac Pro yet. Additionally, they were told even if they could somehow get the parts Apple would remove their 3rd party repair certification if they found out they had repaired this Mac.

All around, it doesn't speak kindly to the process of repairing the iMac Pro. Not a positive sign if you are looking for a machine for professional workflows. Especially given that units in a professional environment are expected to be repairable (whether in or out of warranty).

Certifications have been available since 2017. Parts have been available since Jan/Feb. The AASP they contacted was incorrect
 
They are within their rights to make their proprietary products unserviceable as much as we may disagree with them. People are fully aware of this when they are buying Apple products. If they want machines they have full control over then they should stick to building their own PCs. People want these beautiful, sleek machines but also want them to be as user-accessible and repairable as a generic ATX tower and this is just not possible due to the way Apple designs its products. Take the retina MacBook or new MacBook Pros for example. In order to produce such machines, everything must be custom designed for it. The only thing I don’t agree with is the adhesive they glue the batteries with. It may as well be cement.

Oh, I agree that they are within their rights to build whatever they want. No argument. But make no mistake, it’s not an either/or situation when it comes to sleek and serviceable. Shaving off a millimeter or two and creating a machine that cannot easily be serviced is all about $$$, not what’s best for the user.

Speaking of the new MacBooks, I just set one up for my dad recently and the whole experience got me really down on Apple. One USB-C port? One? It’s absurd. MacBooks are MORE expensive than ever, yet Apple has dropped all ports, thus forcing many users to spend another $100 plus for legacy ports they need. And I can’t service the new machine. So now with Apple, I’m paying more than ever for a machine with fewer features than previous generations. And I can’t upgrade my overpriced new laptop’s memory or storage down the road. But it’s “sleek”! Ooooooooooo!
 
This literally happen to me with my old razer blade stealth the screen cracked while I was lighting cleaning it with microfiber cloth and they got back to me and said “the techs have determined the only way this damage could of happen was a direct strike and will not be covered”

After about 20 emails I finally got them to fix it under warranty but it came down to them just outright calling me a liar

Do you think your laptop would have been repaired (and warranted) if you disassembled it and sent it back to the factory as a box full of parts?
 
I sincerely don’t understand people that are on this guy’s side. It’s highly plausible that the official response in Apple’s system is “beyond economical repair.”
Like if you were to crush your iPhone in a vice and break it in half. Apple will normally replace a phone with an OOW repair charge if parts of the device are salvageable. If parts aren’t salvageable then the cost of the OOW service/replacement is no longer economical for Apple, and the official cost of repair would be the cost of a replacement phone. If Apple is losing money on the repair and the damage is the fault of the user then they have no obligation to perform the repair.

In the case of this device, and any devices with unauthorized modifications Apple would have to basically scoop out every internal part, and any external part that may have been damaged by unauthorized modification, and replace it. They would have to build a brand new computer from replacement parts, which would cost them more than the cost of replacement of the device, thus the repair would be refused.
 
Also one point no one has pointed out, the screen was damaged due to a drop and what if the drop happen before they even opened it? The whole “replacement parts or people qualified to repair it don’t exist yet” goes downhill really rapidly

Everyone is so cought up in who Linus is or what he did but this could be anyone he just happens to have a audience to tell like him or not
 
Also one point no one has pointed out, the screen was damaged due to a drop and what if the drop happen before they even opened it? The whole “replacement parts or people qualified to repair it don’t exist yet” goes downhill really rapidly

Everyone is so cought up in who Linus is or what he did but this could be anyone he just happens to have a audience to tell like him or not

If the iMac was damaged during shipment Apple would have replaced it.
 
This literally happen to me with my old razer blade stealth the screen cracked while I was lighting cleaning it with microfiber cloth and they got back to me and said “the techs have determined the only way this damage could of happen was a direct strike and will not be covered”

After about 20 emails I finally got them to fix it under warranty but it came down to them just outright calling me a liar

And if it was out of warranty, they'd give you a bill and all would be right. BUT FOR SOME REASON, Apple consumers on this forum can't understand that?!
 
Do you for one second, REALLY think that Linus had to come up with some anti-Apple video, just to get views? Have you not seen his average views, or subs? Do you know how much money Linus makes, outside of his youtube channel? Or better yet, do you know what he does outside of his youtube channel? Think about that for a long second. Linus coming out and making a statement like this is what courage really is. Not removing the headphone jack.

With that being said, just about anything consumers own can be fixed or repaired. What do you think Apple does when they constantly are hit with replacement devices? They refurbish them, and give them right back to you. What would be wrong with charging him a fee, since he offered to pay it, and giving him a replacement Mac pro? Or how about fixing it? If its supposed to be a "PRO" device, it should be serviceable. Would you not agree with that? It's not as if Linus modded the computer. A simple addition of ram and disassembly/reassembly should not warrant a slap in the face. I'm glad Linus put these crooks on blast.

Good luck to you, I'm sorry if you feel salty :rolleyes:

I don't know anything about this Linus chap so I can't say anything either way to his character or content, but everything about this video, from its thumbnail to its contents to the ads upon ads just screams clickbait.

The computer was knowingly dismantled and damaged, and Linus damanged the iMac's screen further purely for the thumbnail image. He's making money off of the teardown video, the "outrage", video, articles on both, and everything in between. This is a pure moneymaking venture on his part, no questions asked.

And hey, good on him for being so business savvy.
 
Wow. Math must be different on your planet! On my planet, buying something from a company plus paying that company for a repair equals MORE money for that company. I’m wondering how it COSTS Apple money? This should be good.
I can’t speak for the other poster, but if I were to take a guess, apple can usually re-use parts if they repair them at a board level so maybe they don’t want to have to take on fixing what may be broken? Who knows for sure though — none of us probably hah
 
Cars are different. There is an independent mechanic culture and there is really nothing carmakers can do to stop this. At the same time wealthy owners only service their cars at the dealer which they make a lot of profit on through the cost of original parts and expensive labor. It’s really only people who can’t really afford these cars that have them serviced at independents in most cases with non-original parts. You know, the people buying the base models and pre-owned 5-10 yr old M3s and decade old AMG models that have way over 100k on the odometer.

Luxury watch companies also have strict conditions regarding service. They will service any genuine product but they will remove any non-genuine parts or customization added by an indie watchmaker. Different color dials, bezels, cogs, jewels, non-original bracelets, etc. Then they will bill you extra for all of the genuine parts needed to restore the watch to as close to factory condition as possible. They are also starting to limit the sale of original parts to indies. While great watchmakers can manufacture parts to spec, this obviously increases service costs threatening their business since they are only relevant as long as they charge less than the official service centers.

I disagree with the bolded parts. Car makers have done a number of things to stop this: design parts that can only be removed with proprietary tools (e.g., bolts that can only be reached with a very specific angled wrench of a non-standard size); hide diagnostic information behind a proprietary computer system; and refuse to sell OEM replacement parts. We know this is working because a few states have seen fit to legislate around these problems: requiring that proprietary tools, diagnostic computer systems, and OEM parts must be offered for sale to third-party repair shops. But I also think this legislation has resulted in better service from the dealers. I have actually had a dealer quote me a better price to fix an issue than a neighborhood shop several times. All else being equal, the dealer is just another repair shop but with much better knowledge of the cars they repair so it makes they can be more efficient about it.

The watchmakers might be differentiated by one thing. I don't know much about them, so correct me if this isn't true. But I don't know if luxury watch companies sell refurbished or repaired watches to consumers. For example, if I buy a Rolex that breaks within the warranty period, and they give me a replacement Rolex - is the replacement "new" or is it "refurbished"? And in either case, what happens to my broken Rolex? Is it scrapped and recycled, or is it repaired and refurbished? As far as I know, these companies don't really refurbish products. The products are either always new, or if not new, they are marketed as used or clearly something other than new; there is new-equivalent like Apple does with refurbished. Thus, I don't think watch makers would be or should be under any obligation to provide service or replacement parts if they themselves don't want to make the repairs.
 
And if it was out of warranty, they'd give you a bill and all would be right. BUT FOR SOME REASON, Apple consumers on this forum can't understand that?!

You're being disingenuous again - of course that kind of repair would be performed outside of warranty. Just like Apple will repair your damaged iPhone screen should you drop it - for a charge- should you drop it.

If the laptop was returned in a box of disassembled modules and parts, the factory wouldn't touch it. Name a company that would take on that task, and risk?
 
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This is a horrible policy from Apple. Even if damage is the user’s fault, they should be willing to repair their products as long as the customer pays for it. Imagine if your car dealership refused to fix your car simply because you had opened the hood to replace an air filter and somehow caused damage. With this policy Apple is saying ‘screw you. enjoy your $5,000 paperweight’. Ridiculous...

Since you like auto analogies... here's one:
What does your insurance company do when you are in accident, and the estimated cost of repair is more than about 80% of replacement cost? they just give you replacement cost. They don't want to bother taking risk that actual repair costs exceed replacement cost. That's probably what is going on here. Apple knows it's not covered under any warranty coverage. And they likely know it's easier, and maybe cheaper to just replace (given they have started designing these to be throw ways.. integrated...).
Is Apple being any more ridiculous than the auto insurance company?
 
Since you like auto analogies... here's one:
What does your insurance company do when you are in accident, and the estimated cost of repair is more than about 80% of replacement cost? they just give you replacement cost. They don't want to bother taking risk that actual repair costs exceed replacement cost. That's probably what is going on here. Apple knows it's not covered under any warranty coverage. And they likely know it's easier, and maybe cheaper to just replace (given they have started designing these to be throw ways.. integrated...).
Is Apple being any more ridiculous than the auto insurance company?

Bingo. Apple likely estimated the cost of labor and parts to fix the iMac and figured that it wasn't worthwhile from a monetary standard to repair the computer.
 
You can LMAO all you want. No company will take that on and be responsible via a warranty for that kind of repair.

What are you on about? Everyone in this thread has been trying to hammer it into your head that Apple should repair devices out of warranty where the consumer is WILLING to pay for parts and services.

:rolleyes:
 
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What are you on about? Everyone in this thread has been trying to hammer it into your head that Apple should repair devices out of warranty where the consumer is WILLING to pay for parts and services.

:rolleyes:

But not if the product is disassembled. Name a company who will take that on and provide a repair warranty.
 
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